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Customer Service Manager

Location:
Buford, GA
Posted:
June 29, 2015

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Resume:

Joyce J. Moore

PO Box ****

Grayson, GA *****

Phone: 618-***-**** / 678-***-****

E-mail: acqhoo@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Professional in the areas of Administration with proficiency in Office Management, Human Resources,

Payroll, Bookkeeping, Accounting/Billing and Training. Experienced in Computer Hardware and Software and

Customer Service within a call center and person to person.

W ORK HISTORY

April 2015 – Present

Bookstore Sales & Duplication

Called to Conquer Bookstore Lithonia, GA

Customer service and cashier

Data Entry book, music, merchandise & sermon inventory

Balance money, print and consolidate end of day reports

2010 – May 2014

Office Manager/Self-Employed

Culligan Water & Kingdom Tax Services Mt. Vernon, IL

Overseen and managed day to day office operations

Overseen, prepared payroll, daily bookkeeping and Human Resource activities

Prepared Individual, Business Income & Payroll Taxes

2007 – 2009

Product Sales Coordinator/Finance Assistant

Girl Scouts of Shagbark Council Mt. Vernon, IL

Organized, coordinated and implemented product sales

Prepared payroll data, print ed and distributed paystubs and transferred money to payroll checking account

Executed accounts payable/receivable using QuickBooks Accounting System

2002 – 2006

Lead Bookkeeper/Office Manager

Travel Centers of America Mt. Vernon, IL

Entered payroll and new hire information

Balanced & entered daily diesel and gas usage

Collected, counted and sealed all monies throughout the truck stop; up to $95,000 per day

Prepared & documented evaluations, Leave of Absences and terminations into People Soft program

EDUCATION

Master of Business Administration Graduate 2012

American InterContinental University Hoffman Estates, IL

Concentration: Accounting

Bachelor of Information Technology August 2009

American InterContinental University Hoffman Estates, IL

Concentration: Computer Systems

Associate of Arts in Business Administration March 2008

American InterContinental University Hoffman Estates, IL

COMPUTER SKILLS

Knowledge and/or experience in MS Word, Excel, PowerPoint, Publisher, QuickBooks, Outlook,

Peoplesoft, Works, WordPerfect, MS Visual Studio, MS SQL Server, MS Project, and SAP

VOLUNTEER HISTORY

New BirthMissionary Baptist Church June 2014 - Present

Work in New Birth Duplication weekly Lithonia, GA

Work in Call to Conquer Bookstore as needed

Power of Change Christian Church January 2008 - May 2014

Events Coordinator, Education, Corporate Worship

Stewardship, Web Master, Media, Watchman Ministries



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