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Customer Service Manager

Location:
West Palm Beach, FL
Salary:
80,000.00
Posted:
June 29, 2015

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Resume:

NICK SACCO

acqhoj@r.postjobfree.com

973-***-****

OBJECTIVE AND OVERVIEW OF QUALIFICATIONS

Experienced Facilities Manager, Business Owner and General Contractor seeking a fast paced structured environment that will benefit from my knowledge and experience in the following areas:

25 years- Residential/ Commercial Construction

Minor Subdivisions

Facility Management

Emergency Preparedness

Customer Service/ Relations

Safety & OSHA Compliance

Estimating/Proposal Development

Construction Scheduling/ Permitting

Vendor Sourcing/Negotiating

Labor Relations

Operating Heavy Machinery

Outlook

Excel

Budgeting & Cost Control

Employee Training

Property Management

Under Ground Utilities

EXPERIENCE

Jan 2012 to NJ Transit, Newark & Maplewood Facilities

Present Facilities Supervisor

Supervision of agreement maintenance employees

Scheduling and supervising 3rd party contractors in all trades

Restructuring current infrastructure (On call 24 hours)

Monitoring and improving Automated Building Controls

Kronos Time and Attendance

Nice Camera Vision Security

Boiler Operator License

School Dude(CMMS)

Capital Improvement Projects

Developing Bid Specifications

July 2011 to Self Employed

Jan, 2012 Residential General Contractor

Freelance residential contractor performing: home repairs, window and siding installation, electrical, plumbing, flooring, painting, landscaping, kitchen and bath remodeling and other home improvement projects.

Feb 2010 to Long Branch Board of Education, Long Branch, NJ

July, 2011 Assistant Facilities Manager

Supervision of 60 agreement maintenance employees and 3rd party contractors in mechanical, electrical, plumbing, trades engaged in maintenance, repair and renovation of physical plant and operation of ten (10) school facilities in the district serving more than 5,000 students.

Held meetings with department heads to obtain feedback and establish service level expectations

Evaluated work process and identified productivity issues

Established performance criteria for all maintenance activities

Redistributed schedules and work assignments to increase productivity and reduce overtime costs

Developed formal specifications and performance measurements for contractors

1996-2010 Marble & Tile Concepts, 1 Sacco Ct., Tinton Falls, NJ 07712

Owner/Operator

Founded and operated a successful commercial/residential marble and tile contracting company. Responsible for all aspects of business operations

Advertising Marketing Sales, Estimating & Proposal Submission

Subcontractor specifications, sourcing and negotiations

Material sourcing & purchasing

Project Management and cost control

1985-1996 Aldo Sacco Ceramic Tile, 27 Brook Street, Tinton Falls, NJ 07712

Installation Foreman

Managed/ Directed Installation Crews. Responsibilities included recruiting, staffing, training and supervision of all manpower. Provided input for budgeting and estimating. Handled all aspects of job setup including material, planning, purchasing, labor allocation, scheduling and coordinating with subcontractors

1988-1999. Coached High School Varsity Soccer

EDUCATION Monmouth University: Bachelor of Science Degree in Business Administration/ Marketing Concentration

LANGUAGES Trilingual – Fluent in English, Spanish and Italian



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