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Network Engineer

Location:
Chicago, IL
Posted:
June 29, 2015

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Resume:

Michael Culver

acqhn9@r.postjobfree.com

Cell - 773-***-****

Summary

Accomplished results-oriented professional with broad-base expertise in Information Technology, Software and Computer Networking Successful track record assuring software plus quality providing on-time solutions to network WLAN design, implementation and, operational issues.

General UMTS Architecture Experience

Ability to learn on the fly, take direction, follow procedures,

not afraid to ask questions, not afraid to say `I don't know.

Excellent people skills (continuous interaction with the client)

At least 10 years experience working directly with the end user

Testing soon on CCNA then MCSE

Good written Documentation skills

Desktop Support (WinNT, Win2k, WinXP Pro, Linux,

NOS (WinNT Server, Win2K Server, Win2003 Server, Linux, AIX)

Router configuration and support

PIX Firewall experience

Technologies

HFC, IQ, RSAM, Solarwinds, NimSoft, Rip, OSPF, IGRP, EIGRP, DHCP, DNS, SMS, CDMA, 2G, Circuit Switch, Packet GMS, Switch, LAN, WAN, TCP/IP, PPP, Frsvc, L2TP, ICMP, UDP, TDMA/WCDMA for UMTS, MPLS, FUNK, Clear case, LDAP, BAM, IWF, OS: Windows NT, XP, Linux, and UNIX, PERL

Hardware Nortel/Lucent/ Motorola Switch Type/ Hiper -NMC HDG

Professional Experience

Comcast XOC NOC Network engineer: 7/14 to 1/15

Provides surveillance for the network from the hub to the backbone.

• Assist in providing upward reporting for Utilization and Capacity constraints.

• Review and utilize monitoring tools & reporting systems to trend capacity and utilization issues.

• Assist in post mortem analysis, capacity and utilization review of the VOD platform, and the HSI platform.

• Isolate Video, High Speed Internet and Telephony problems by correlating information from network surveillance equipment, diagnostic tools and reported information to accurately direct fix organizations and personnel to most likely source of problem.

• Will be considered the POC for the escalation from the HFC Desk technicians of any issues related to the Converged Regional Area Network (CRAN).

• Enter data into trouble ticketing system to document problems including diagnostic results and multiple product correlation as well as escalation and repair performance information.

• Escalating outage events and/or impairments to appropriate individuals and organizations, when not resolved in the prescribed amount of time.

• Escalate to appropriate fix agency as necessary when pre-defined mean-time to repair metrics are in jeopardy of not meeting PUC and FCC requirements.

• Track scheduled network maintenance activities in applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities.

• Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.

• Review and track scheduled maintenance [planned outages] using defined procedures so that each affected area receives notice as required.

• Provides remote assistance of hardware replacements.

• Organizes and performs all scheduled maintenance activities.

• Initiate and host conference bridges where needed: for critical issues, set up conference call with all appropriate department representatives, see issue through to resolution, document as needed.

• Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.

• Monitors VOD run stats. Re-grooms existing channels.

• Uses all available tools to monitor and isolate outages across all product lines.

• Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P's for break/fix.

• Provides remote assistance of hardware replacements.

• Will be considered the first point of escalation from the HFC Desk.

• Acts as the escalation point for advanced services.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

JUF

Network Engineer - contract

Level 1-2 Lan support 2000 user win7, AD user support Data Center support. 4/14 to 6/14

General Contractor - Wells Fargo/HUD 10/12 to 10/13

Negotiate contracts for private and public building projects. Supervise all construction operations for residential and commercial clients. Able to secure all permits and approvals while supervising carpenters and subcontractors.

Excellent use of computer technology to produce accurate and detailed bids.

Manage projects to ensure any modifications are approved of by clients.

Perform customer satisfaction follow-up reviews to improve services.

Recognized by clients for superb workmanship.

Alcatel-Lucent UMTS 3/12 to 9/12

Noc Engineer (Contract)

Accurately monitored over 4000 local and international servers utilizing Netcool, Openview, SSH, and Unix command tools.

Network operation center technician providing round-the-clock support in a real-time environment with zero-tolerance for error.

Evaluated and escalated cell site outages to field engineers and management personnel after preliminary diagnostic testing and effectively applied disaster recovery tools to minimize down-time during major weather events.

Effectively interfaced with field engineers and customer personnel, monitored progress on service tickets, and established workload priorities.

Accurately analyzed and investigated utilization of IDEN, TDMA, CDMA, and GSM networks, monitored and performed trial runs of potential customer systems with SS7 tools, provided customers with 3rd level support on existing systems.

Ensured sufficient usage of DS3 and T1 circuits, rationalized T1 usage, and utilized existing equipment to run more than one cell site on a single T1 resulting in substantial savings to customers in time and investment.

Maintenance support services engineer provide 24x7 end to end proactive monitoring of a nation wide UMTS network. Use of various tools, processes, and monitoring techniques, network configuration, detect faults, and analyze key performance indicators, to ensure optimal network operation. Support field support team for any corrective actions that may be required.

IBM / JLL 05/10- 11/11

Noc Engineer / DBA

Maintain a complex network supporting Dell, HP and Cisco.

Experience within a 7X24 Network Operations Center (NOC) monitoring routers, switches, data circuits, servers and environmental devices.

Provide first level troubleshooting for all monitored devices within a Global Network Operations Center.

Follow processes to escalate issues and to ensure SLA’s are adhered to.

Experience with Window Intel based servers, starting services, IIS Resets, server reboots, general knowledge of Windows 2003 & Windows 2008.

Applications & applications support teams for CRM, SharePoint, Exchange, Citrix & Web based apps for outages and service delays.

Work closely with service providers Verizon & Sprint for degraded or circuit outages.

Update monitoring tools with new devices, maps, changes and removals.

Update tickets within the ticketing system.

T-Systems 04/09 - 07/09

Network Engineer (Contract)

Provide network consulting services for T-Systems Inc. customers in conjunction with the T-Systems Inc. Solution Design and Sales teams.

Configured routers for RIP, TCP / IP.

Standardized and configured routers using Bay Site Manager and Net ID.

Monitored and troubleshot network components using Bay Optivity 8 and 9 running on an NT 5.0 Compaq server.

Create, review and modify existing processes and procedures to improve efficiency.

Document configurations of supported customer environments.

Southwest Airlines, Technical Associate Network Support

Southwest Airlines 09/06 - 04/09

Network Technician

Provide network configuration, installation, documentation and support for network services customers with regards to the contracted SLAs.

Provide 2nd level support for the Southwest Airlines Inc. Support Center and DCO Groups with regards to customer network, NT server, PC, and printer communications issues and configurations.

Tasked with using bridges, routers, hubs, network servers, peripherals, and associated cabling to allow various computer systems to be linked into a homogenous network.

Responsible for all hardware and software installation, configuration, troubleshooting, and upgrades. Installed campus wide fiber optic media and attached all WAN components.

Extensive Cisco, TCP / IP, VLAN, ATM, and Frame Relay experience and training.

Wrigley 08/04 - 01/05

NOC Support Engineer

NOC WAN support for Wrigley gum Global Monitor coordination, notification, escalation document resolution for Wrigley World Wide.

Assist with Data warehousing (SAP).

Configuring and supporting 100 Windows servers.

RAID 1 and RAID 5 setup on hardware and software basis.

Windows 2003 - 10 Servers/ Windows 2000 – 65 Servers/ Windows NT 4.0 – 25 Servers.

Monitor Nation Wide System using HP Open view, Solar winds, SMS and Active Directory.

Coordinate with WAN providers Sprint, AT& T, MCI, and China Tel to resolve WAN issues.

Assisted with support of Tru64, Oracle, MySQ, Citrix MetaFrame, BEA Tuxedo, Check Point FireWall-1, Sidewinder Firewall, AltaVista Tunnel, Novell Netware, GroupWise Mail, Microsoft DNS, Exchange, IIS, LDAP services, and SAP.

This is a 24x7x365-day operation.

Wrote technical support documentation for the above platforms

Deutsche Bank/ IBM 8/03 – 1/04

Trading Support Specialist

Provided level III network support.

Migration: Windows NT 4.0 to Windows 2000 Advanced server

Windows 2000 Advanced server to Windows 2003 server Enterprise Edition, Install, setup and troubleshoot networks clients.

Rollout wireless Blackberry PDA, and Dells wireless laptop.

Wrote technical support documentation for the above platforms.

3Com 11/99 -10/01

Wireless Test Engineer

Telecom testing and troubleshooting of hardware for 3com 2.5 g CDMA/UMTS system with software analysis of wireless system.

Experience in switching with wireless system in UTRAN.

Experience in switching wireless UMTS

Experience in Perl scripting and Linux.

GE Capital 03/00 – 10/00

Network / Software Engineer

Implemented and supported DNS, WINS and DHCP servers on Windows NT 4.0 and Windows 2000.

Supported a 4-person team charged with implementation of a configuration management system, which resulted in a noticeable difference in deploying software upgrades.

Created an imaging system based on Norton Ghost, resulting in faster turnaround times for rebuilding servers, PCs and laptops.

BP Amoco 04/99 – 11/99

Network Support Specialist

Provided level II support for Novell to NT server migrations local and remote users file permission.

Assisted team that installed 37 Windows NT servers during company merger with BP.

Devised and rolled out scheme for network file and printing rights for all users.

Interface Cellular Communications 11/98 – 04/99

Network Support Specialist

Design and implemented Active Directory Migration from Windows NT 4.0 to Windows 2000 based on locations configuring sites and Organizational Units for more than 500 users.

Established domain wide Group Policies.

Wrote technical support documentation for the above platforms.

Severn Trent Systems, Network/Software Support Specialist, Houston, Texas, 03/98 – 11/98

Designed, implemented & maintained rollouts using various software and hardware enabling sales and executive management teams to communicate more effectively.

Created-imaging system based on Norton Ghost, resulting in faster turnaround times for rebuilding servers, PCs and laptops.

Wrote technical support documentation for the above platforms

Education / Training

PCCTI: CCNA/MCSA/A+

City College of Chicago – LAN/WAN

CLC: RPG Programming, Cobol

Micro Train: A+/ N+/ ITIL v3 certified

Testing soon CCNA



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