Nicole Lin

Telephone: 647-***-****

Email: acqhm8@r.postjobfree.com

** ******** **,

Scarborough, Ontario, M1T 1Z3

OBJECTIVE

Gain more experience in the administration professional and acquire a position as an administrative assistant where I can utilize my attention to detail, excellent communication, customer service, and interpersonal skill.

SUMMARY OF QUALIFICATION

Outstanding customer service, reception and clerical skills. Diplomatic and patient with all types of individuals.

Experienced in creating/planning online and offline marketing materials.

Fluent in Mandarin/English/Cantonese

Excellent Chinese and English word processing skills.

Proficient in MS Office suite of applications including Excel, PowerPoint, Outlook, and Word.

Experience with account payable and account receivable duties.

Experienced managing inventory and financial transactions via corporate applications and produce financial reports on a regular basis.

Experienced with IT /Finance systems in the telecommunication industry.

Skilled at building positive relationships and communicating well with patrons of all socioeconomic backgrounds.

Team player with recognized relationship management and leadership ability.

Strategic-relationship/partnership-building skills. Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Competent at managing responsibilities in a fast-paced; highly-volume atmosphere.

Able to multi-task in a dynamic and fast-pacing environment.

Highly skilled in representing employer intelligently and professionally.

Ability to manage phones, voicemails and scheduling, ensuring all requirements are anticipated and met.

Follow policies, procedures, and guidelines with code of ethics to guide practice.

WORK EXPERIENCE

Shenglin Financial Inc.

Executive Assistant/Property Management Officer Nov. 2013 – April 2015

Handle front desk duties including directing phone calls and answering customer’s inquiries, both in person and through emails or telephones, handling inquiry mails (in and out), staff attendances for the admin team and other duties relating to the front desk.

Assist in creating and planning of online and offline marketing campaigns.

Coordinate and handle new staff recruitment processes including marketing of new jobs, resume screening, phone screening, and face to face interviews.

Assist in building operations of the office building, which includes, tenant’s management, services, and supervising the cleaners and contractors for the building maintenance.

Issue invoices and collecting rent payments for the tenants in time and assisting in developing lease documentations and co-coordinating for annual inspections of the building safety and operation devises. Handling monthly rent deposits.

Process applications for unit improvements and repairs and communicate outcomes to tenants.

Dealing with breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions.

Periodic inspection of properties including: all housing health and safety issues including, fire audits, electrical tests and boiler servicing. Report condition to COO regularly.

Coordinate and assist in COO’s daily schedule management, working closely with marketing and IT to ensure a smooth operation of the daily business. also assisting in developing advertising material both in English and Chinese and organizing sales seminars as required.

Assist Business Development Director for the management of the sales team.

Assist in client’s communication and services including translation from English to Mandarin, or Cantonese, collecting premiums and other client’s service duties as assigned.

Handle CRM system data entries, client’s data management and Toronto Office daily operation.

Bell Canada

Customer Service Representative/Sales Consultant Mar. 2013 – Nov. 2013

Plan events for organization with administrative staff and external vendors.

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.

Greets customer on sales floor and determines make, type, and quality of merchandise desired and suggests a product to meet the customer’s needs.

Build customer confidence of customers by making the store experience interactive, engaging and reassuring.

Perform general accounting activities including invoicing, processing credit applications and etc.

Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence.

YinXiang Food Inc.

Part Time Client Service Representative/Office Administrator Oct. 2011 – Mar.2013

Lead marketing activities on brochure design and promotional materials.

Answer incoming calls in a professional manner.

Resourcing of candidates and appropriately advertising for and recruiting place-able staff.

Create and send out business letters on behalf of senior managers.

Providing administrative support to the whole office.

Thorncliffe Park Childcare Centre

Full Time Kindergarten Teacher Jul. 2012 – Nov.2012

Solicit, coordinate, and supervise program volunteers for special events and field trips.

Coordinate annual audit readiness internally and deliver audit walkthrough with government agency.

Skill in core curriculum development to improve participants’ learning at various ability levels.

Conduct pre- and post-assessments to determine participants’ comprehension improvement.

Demonstrate sensitivity to the needs of participants from all backgrounds and ability level.

Plan and implement daily curriculum consistent with program’s planning approach to meet the emotional, intellectual and social needs of program participants.

Provide positive learning environmental by facilitating appropriate language, empathy and problem solving skills with program participants.

University Settlement Child Care, Toronto

Supply Teacher Oct. 2011 – Jul. 2012

Leaside Children’s House

Supply Teacher Jul.2011 – Jul. 2012

VOLUNTEER EXPERIENCE

University Settlement Child Care, Toronto

Volunteer (Toddler Room) Mar. 2011 – Oct. 2011

University of Toronto Early Learning Centre, Toronto

Student Teachers (Kindergarten Room) Jan. 2010 – Mar. 2010

Dandylion Day Care, Toronto

Student Teachers (School Age Room) Sep. 2009 – Oct.2009

MotherCraft Day Care, Toronto

Student Teachers (Toddler Room) Mar. 2009 – Apr. 2009

EDUCATION

Project Management Institute (PMI)

Certified Associate in Project Management (CAPM) In Progress

George Brown College, Toronto

Early Childhood Education – ECE Program Sep. 2009 – Apr. 2011

Dean’s List – December 2008 in Early Childhood Education at George Brown College

Dean’s List – March, 2009 in Early Childhood Education at George Brown College

Reference Available Upon Request

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