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Customer Service Assistant

Location:
Mansfield, NJ
Posted:
June 28, 2015

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Resume:

CHRISTINE BROWN

** **** ******

Bordentown, NJ **505

609-***-**** (home) 609-***-**** (cell)

acqhbx@r.postjobfree.com

EXPERIENCE

THE LAWRENCEVILLE SCHOOL

Assistant to the Director of Capital Programs 8/10 – present

Provide administrative support to the Director and Associate Director of Capital Programs in the daily operations of the Development Office. Provide assistance to the Office of Planned Giving. Coordinate international and local travel arrangements. Prepare itineraries and background materials, including research materials for potential donors. Assist in the execution of regional events. Enter information in donor database and run financial, tracking and biographical reports. Scan and attach documents in database. Run weekly and monthly reports for Director. Produce meeting agendas and supporting documents for weekly and monthly meetings. Maintain Google calendars for Directors and train office staff in use of calendar. Track time off for department. Process travel expense reports, credit card statements and reimbursements for directors. Process vendor invoices. Order office supplies. Submit work orders for building and office maintenance. Prepare FedEx mailings. Answer phones. Order food for events. Make deliveries on and off campus. Proficient in Microsoft Office, Gmail, Lotus Notes, Millennium and Veracross.

O’NEILL & ASSOCIATES

Customer Service 9/09 – 8/10

Provide customer service to insurance brokers and clients. Prepare certificates of insurance as requested by clients, contractors, banks, mortgage companies. Process policy changes as requested by the client. Process policy cancellations and reinstatements. Follow up with insurance companies and clients for late payments. Process financial agreements. Update computer files by scanning and attaching documents to client files. Schedule meetings and maintain public calendar. Answer phones, file, open mail, go to bank and do other errands as needed. Maintain mail meter, order office supplies and equipment.

PRINCETON UNIVERSITY

Office Assistant I: Treasurer’s Office 5/03 - 9/03

Provide support to managers of parent loans and student loans, cashier and assistant cashier. Post payments of retirees’ insurance benefits.

Office Assistant III: Operations Research and Financial Engineering 4/02 - 1/03

Provide support to department manager, administrative assistant and faculty. Reconcile accounts, order computers, office equipment and supplies. Maintain faculty, staff and student photo directory.

Secretary III: Religious Life Office 5/94 - 12/00

Provide support to three Deans, Director of Chapel Music, Chapel Administrator, and Chaplains of United Campus Ministries (UCM). Coordinate Chapel coffee hour. Count money from Chapel offerings and deposit in bank. Provide support for the Student Volunteers Council (SVC) Summer Service Intern program and to the SVC Program Director during the summer months. Serve as resource person for students requesting special funding. Initiate and organize schedule of UCM Chaplains visits to infirmary. Act as liaison between UCM Chaplains and Princeton Medical Center. Distribute and maintain keys to the building.

THE CITTONE INSTITUTE

Court Reporting Instructor 10/91 - 2/94

FREELANCE CERTIFIED SHORTHAND REPORTER 10/90 - 10/91

Use stenographic machine to record depositions. Work independently to prepare transcripts according to standardized formats. Review and certify the accuracy of printed transcripts.

EDUCATIONAL TESTING SERVICE

Administrative Secretary 10/87 - 9/88

Provide support to test developers. Produce publications, correspondence and test materials. Coordinate materials for meetings and conferences. Responsible for travel arrangements, expense statements, and purchase requisitions.

EDUCATION

The Cittone Institute – Certified Shorthand Reporter - Graduated 1990

Mercer County Community College 1986 - Associate Degrees in General Business and Secretarial Science

Additional credits from The College of New Jersey and Rider University



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