Randall Brown

Insurance Sales Manager Professional/Regional Manager

Queen Creek, AZ 85140

acqhb9@r.postjobfree.com - 480-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Manager

Safety Services Company - May 2012 to Present

Create and manage department to KPI.

-Accountable for accurate daily, weekly, monthly as well as year to date annual progress comparison reports.

-Directly motivate and lead a call center team in a competitive sales.

-Document performance through side-by-side coaching, performance reviews and goal setting, quality

monitoring, and deficiency management.

-Support, develop and communicate business goals, quality standards, processes and procedures, and

policies.

-Administer motivational daily, weekly and monthly meetings and programs that include incentives, contests,

team performance and personal development programs.

-Direct involvement interviewing process and make hiring recommendations.

-Appropriately address human resource issues, such as attendance, interpersonal conflicts and performance

issues and assist in the process of hiring and separation..

-Handle escalated customer issues.

Insurance/Medicare/Financial Services Broker

Plan First Financial Group PLLC - July 2009 to May 2012

Responsible for SEC Compliance, filing and Recording.

-Responsible for the direct consultative selling in person and via phone of a wide variety of insurance products

and mutual funds.

- Create, market and present professional Power Point presentations to consumer groups and employee

groups.

- Simplify complex financial and insurance solutions in a practical consultative method.

- Efficiently grow client base by phone and other marketing methods.

Senior Portfolio Manager Call Center

Altisource - Tempe, AZ - December 2009 to December 2010

Responsible for researching skip tracing and collecting money from large American Express accounts and

businesses.

-Perform Asset recovery and Customer relationship management services.

- Accurately assess the consumer's financial condition.

- Determine the reasons for delinquency and find creative solutions.

- Track and liquidate customer accounts throughout the collection process.

- Adhere to State and Federal regulations pertaining to collection activities.

- Participate in round table discussions with AMEX executives to evaluate progress.

- Meet corporate standards for call quality assurance and structure.

District Sales Manager/Trainer

Waddell and Reed Financial Arizona (Nationwide) - 2006 to 2009

Created a new scratch district of financial advisors while growing personal book of business.

- Interviewed, recruited and trained many insurance and financial advisors on a broad range of complex

financial service products. Trained, supervised and recruited financial advisors in FINRA and SEC Regulations

- Met and surpassed recruiting goals while complying with all FINRA and SEC regulations

- Effectively recruited through networking, job boards and broker lists developing a viable district from 0-20

financial advisors helping to bring our division (2 districts) to #1 in Waddell and Reed Nationwide.

- Prepared accurate quarterly and annual business plans and sales projections for district.

- Organized, promoted and conducted public seminars and workplace benefit meetings and fairs.

Broker/Owner

Silver Creek Financial Group Arizona (Statewide) - 2001 to 2007

Developed 5 divisions marketing Mortgages, Commercial Loans, Insurance, Securities and Real Estate.

- Recruited, trained and motivated personnel on financial services and products.

- Responsible for maintaining compliance with state, federal and state regulations.

- Accurately maintained company financial records.

- Hired, managed, and trained support staff.

- Weekly payroll and monthly budget.

- Developed marketing campaigns, including mail, telemarketing, trade shows and community events.

- Markets included real estate, home mortgage, commercial lending, insurance and securities.

District Sales Manager

AFLAC, Arizona (Statewide) - 2001 to 2006

Interviewed, recruited and trained many insurance agents on a broad range of workplace benefits.

- Met and surpassed recruiting goals.

- Effectively recruited through networking, job boards and broker lists developing a viable district from 0-10

agents. -Helped bring our region to the #1 region in the Western Division of the AFLAC organization.

- Prepared and held accountable for accurate quarterly and annual business plans and sales projections for

district.

- Organized, promoted and conducted public seminars and workplace benefit meetings and fairs.

NOTE: OVERLAPPING DATES ARE DUE TO SELF EMPLOYMENT IN INSURANCE AND SECURITIES AS

AN INDEPENDENT CONTRACTOR.

EDUCATION

Communication

Lincoln Christian College

SKILLS

Detailed, Hard Worker, Manager, Team Builder, Motivatier, Sales Driven

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