MARK HOLZWARTH

*** ****** ******, ***********, ** 15690 C: 412-***-**** acqhav@r.postjobfree.com

Summary:

Motivated manager successful at managing customs compliance, inventory control,

customer service and transportation logistics.

Skills:

Excellent problem solving and interpersonal skills.Inventory tracking, Budget management,

Vendor management, Works well independently, Customer service oriented,

Detail oriented, LTL knowledge, Inventory control

Achievements:

Increased the on time deliveries by 50% within the first year of employment.

Cut delivery window to a two hour time frame as opposed to the usual four hour time

window being used by the rest of region resulting in increased customer satisfaction

rates. Greatly increased customer compliments also receiving the highest compliments and

satisfaction rates in the district.

Sales and Leasing Consultant March 2015 to Current

Wright Nissan Wexford, PA

Sells automobiles by understanding and demonstrating characteristics, capabilities, and

features, developing and qualifying buyers and closing sales. Develops buyers by maintaining

rapport with previous customers, suggesting trade ins, meeting prospects at community

activities, greeting drop ins, responding to inquiries, recommending sales campaigns and

promotions. Negotiates price, closes sales and follows up with customers.

Manager Trainee May 2014 to March 2015

84 Lumber Kittanning, PA

Maintained knowledge of current promotions, policies regarding payment and

exchanges, and security practices. Placed special orders and called other stores to find

desired items. Established critical alliance with five main integration partners within two month

period. Took daily inbound calls and key entered orders, faxes, backorders and credit memos

for assigned accounts and clients. Consistently met and exceeded department expectations for

productivity and accuracy levels.

Department Manager May 2006 to May 2014

Lowes Pittsburgh, PA

Reviewed new customer orders and requests and manually entered data into a

centralized database. Oversaw scheduling for the day to day activities of 8 15 employees.

Resolved problems for customers, warehouses and carriers. Completed and followed up on all

registration and traffic documents for all transportation employees. Coordinated rush orders

and order changes. Monitored shipments to guarantee on time delivery. Wrote weekly and

monthly transportation reports. Defined strategy and business plan for delivery, tools and

hardware departments.

Cashier Oct 2002 to Dec 2005

Home Depot Pittsburgh, PA

Answered customers' questions and addressed problems and complaints in person and

via phone. Helped customers select products that best fit their personal needs. Educated

customers on product and service offerings. Offered exceptional customer service to

differentiate and promote the company brand. Processed all sales transactions accurately and

in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast paced

retail environment.

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