VICTORIA GAMBLE
*** ******* ** *****: 412-***-****
Carnegie, PA 15106 Email: acqhab@r.postjobfree.com
Human Resources
Dedicated professional with over 30 years experience using exceptional communication and leadership skills to develop process improvements to streamline workflow. Strong expertise with payroll and accounting procedures. Proven ability to work with management teams to integrate the human resource function within the overall business operating strategy. Experience in high-growth operations and participation in the hiring and training of personnel.
Areas of Expertise
Staff Recruitment
Performance Management
Orientation and On boarding
Customer Service
Policies and Procedures
Team Leadership
Staff Development
Project Management
Dispute Resolution
Financial Transactions
Workflow Management
Succession Planning
Human Resource Experience
Performed applicant screening, interviewing, hiring, and conducted orientations and training.
Processed all I-9 forms, workers compensation claims, unemployment claims.
Monitor payroll on a weekly and monthly basis.
Manage the career development process for all shift managers.
Served as point-of-contact for employee commitment surveys, safety reviews and OSHA reviews.
Delivered training initiatives to managers and crew on gold standard expectations for guest services.
Served as regional point of contact for all training completed throughout the region of 436 restaurants in NY, OH, WV, PA, KY.
Handled material preparation, supplies, facilitator guides, participant guides for each class.
Coordinator of Learning Management System LMS (online training) for students.
Monitored G&A training budget for the region. Support Field Service and McOpCo on the RDM deployment within the region.
Responsible for on-the-spot interviewing, pre-employment screening tests, drug tests, new hire orientations and paperwork, scheduling, payroll for over 100 store employees.
Processed merit increases, performance appraisals, terminations for the store.
Partnered with management at newly built stores to hire/train new employees within the district.
Management Experience
Built sales and guest counts, cash management, operational standards training, customer service, local store marketing, merchandise point of purchase advertising.
Handled scheduling of in-house and remote classes in various markets to provide management development to restaurant managers and crew trainers.
Managed the Pittsburgh region’s account receivables for all franchisees, ensuring the timeliness of monthly P&L submissions by franchisees.
Provided financial reports to field service for cash flow analysis and franchisee business reviews.
Implemented guest service and hospitality training initiatives for restaurant managers.
Developed a process with individual management development tracking that resulted in restaurant organizations being able to track individual training plans for managers.
Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
Creating weekly crew schedules to meet labor projection plan.
Created and updated master training data base of all training classes conducted within the region.
Work History
MCDONALDS USA MCOPCO, Manager – Restaurant Operations Program, Pittsburgh, PA 2012 – Present
MCDONALDS USA LLC, Regional Training/HR Coordinator, Pittsburgh, PA 2005 – 2012
MCDONALDS USA LLC, Finance Coordinator/Regional Customer Service Rep, Pittsburgh, PA2008 –2012
ST. CLAIR MEMORIAL HOSPITAL, Patient Registrar, Pittsburgh, PA 2001 – 2002
HEMORRHOID RELIEF CENTERS, INC., Office Manager, Pittsburgh, PA 2002 – 2004
TARGET STORES, Team Leader (Human Resources), Pittsburgh, PA 1999 – 2001
PARKWAY WEST VOCATIONAL TECHNICAL SCHOOL, Class Instructor, Pittsburgh, PA 1999
CAN INSURANCE COMPANIES, Senior Claim Representative, Pittsburgh, PA 1989 – 1999
MARONDA HOMES INC, Sales/Closing Coordinator, Pittsburgh, PA 1988 – 1999
WEST VIRGINIA UNIVERSITY, Area Housing Manager, Morgantown, WV 1987 – 1988
Education & Training
Bachelor of Business Administration, Marketing/Management, West Virginia University, Morgantown, WV
College Courses, Education, Community College of Allegheny County, Pittsburgh, PA
Volunteer Work
Charters Valley Middle School PTSG - Current Member and Volunteer
Ronald McDonald House Charities - Current Employee Member
Girl Scouts of Southwestern PA – Current Adult Volunteer