Customer Service Manager
Resume:
Janet Wiswald
Well Rounded in Office Management, Accounting and Customer Service
Lake Villa, IL 60046
acqh5o@r.postjobfree.com - 847-***-****
WORK EXPERIENCE
Cocktail Waitress/Bartender
Lakes Bowl/Sharkeys Lounge - Round Lake, IL - 2012 to Present
Responsibilities
Served guests throughout 24 bowling lanes/lounge for benefits, live entertainment and banquets-Full bar/
restaurant service. Responsible for tracking all inventory used and cash bank during shift. Raffle ticket
distribution and collection.
Accomplishments
Strengthened people skills, mathematical & language skills and reasoning ability.
Skills Used
Communication, computer, mathematical & language skills and reasoning ability.
Bartender
NAC-National Athletic Club - Fox Lake, IL - March 2003 to Present
Preparation of bar and lounge area.
• Document cash drawer, petty cash, Shake a Day log and previous days receipts upon opening.
• Verify stock and inventory.
• Place and receive in orders. Prepare and serve beverages, food and snacks using microwave and electric
pizza oven only.
• Record and collect membership dues and special event expenses.
• Present club and book private parties and community based events.
• Perform cash handling.
• Practice alcohol awareness based on TIPS On Premise, ID #3345809 issued 10/29/12 expiration date
10/13/15
• Responsible to implement proof of age procedures for anyone appearing to be underage.
Beverage Cart Attendant
Viejas Casino - Alpine, CA - April 2013 to October 2013
Responsibilities
Served beverages and snacks to guests. Provided fast, friendly and efficient service by ensuring that each
guest received the Viejas Guest Service Standards during their visit. Communicated with guests with a smile,
demonstrating confidence and encouraged all guests to feel unique and special. ensured each guest was
completely satisfied with the services provided. performed proper cash handling procedures according to
Casino Policies and Procedures. Used a spreadsheet to track inventory on hand and sold for review at
shifts end.Logged snacks and beverages into the point of sales service (POS) system within prescribed time
limits.Verified inventory of merchandise to count sheet at beginning of shift and balanced the actual ending
inventory and created the POS ticket. Generated an inventory count sheet with each replenishment until final
ticket close out.Promoted items available. Stocked and maintained inventory throughout shift. Set-up, break-
down, cleaned and stored cart properly at shifts end. Knew the casino floor plan, including machine/table
game layout. Supported other team members by being aware of other guest's needs outside of assigned
working area. Practiced alcohol awareness and would follow casino procedure when necessary. Knew the
legal drinking age and proper procedures in asking for proof of any guest appearing to be under the age of 30.
Adhered to all Food and Beverage policy and procedure. Understood and practiced good safety and sanitation
procedures. Performed other related and compatible duties as assigned.
Accomplishments
Strengthened ability to work in a professional high-pressured environment while demonstrating and
maintaining good personal relation/people skills and a positive attitude. Demonstrated good judgement when
handling guest issues and complaints. Was a Team Member when Viejas Casino and Resort received its 4
Diamond recognition and celebrated its 22nd Anniversary by successfully participating in 3 Guiness World
Record breaking events.
Skills Used
Communication and precision in meeting guests needs. Gambling and Alcohol awareness. Mathematical,
language and reasoning skills.
Lead Accounts Payable Specialist
Northfield Block Company an Oldcastle Company - Mundelein, IL - November 2004 to May 2012
Responsibilities
Produced, approved and entered purchase orders, invoices, expense reports, vendor approval/maintenance
files, credit card purchases, quarterly/year-end inventory, month/year-end reports, JE/GL entry & reconciliation,
check runs, IT help desk support company wide. All other assignments given.
Accomplishments
Accounting skills greatly enhanced, Super User.
Skills Used
Computer, adding machine, copier, fax, people skills, mathematical, language, and trouble-shooting skills.
Food & Beverage Server
Pine Meadows Golf Club - Mundelein, IL - March 2002 to November 2004
Responsibilities
Prepared & served food and beverages in the Halfway House at Pine Meadows. Was responsible to stock, set
up & breakdown all equipment before and after shift. I also worked the main Clubhouse during promotional
outtings and parties.
Office Manager
Rauschenberger Landscape - Grayslake, IL
Responsibilities
Proposals (landscape and snow removal ), AP/AR, Payroll, Insurance, HR, Customer Service.
Skills Used
QuickBooks/QuickBooks Pro, Excel
Office Manager
Raindance Irrigation - Mundelein, IL
Responsibilities
AP/AR, Payroll, Insurance, HR, Proposals, Contracts, Scheduling,Customer Service.
Skills Used
QuickBooks/QuickBooks Pro, Excel
EDUCATION
College of Lake County - Grayslake, IL
Diploma
Round Lake Community High School - Round Lake, IL
SKILLS
Proficient in QuickBooks/QuickBooks Pro, Excel, IT Help Desk support
CERTIFICATIONS
TIPS
2012 to 2015
Serving alcoholic beverages responsibly
Gaming License
April 2013 to April 2014
Indian Gaming License mandatory to be employed at Viejas Casinp
Food Handler
March 2013 to March 2016
Must be certified to work in food and beverage environment
Licensed Nail Technician
1999 to 2015
Continuing Education classes must be completed and passed every 3 years to keep license active.
ADDITIONAL INFORMATION
REFERENCES:
Viejas Casino & Resort
5000 Willows Rd
Alpine CA 9190
800.84.POKER
NAC National Athletic Club
264 Lippincott Lane
Fox Lake IL 60020
Jim DeVito Bar Manager
Lakes Bowl/Sharkey's Lounge
601 Railroad Ave
Round Lake, IL 60073
Susan Piagentini, Manager
PERSONAL REFERENCES:
Dianne Samec
Karla DesBiens
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