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Customer Service Representative

Location:
Fort Lauderdale, FL
Posted:
June 30, 2015

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Resume:

Jennifer C. Henry

**** ** **** *****

Sunrise, FL 33322

Qualifications

I am experienced in the secretarial field and any field that includes general office duties and customer service. My knowledge of the computer is also a plus and my desire to learn new things.

Experience

Student Account Representative

Kaplan University, Plantation FL

2007-2015

My duties included: Assisting student with their concerns and provided them with general information regarding their accounts. Send email, place and receive incoming calls regarding delinquent payments. Process payments and make sure that accounts are current. Analyzed and calculate disputed payments. Worked in collaboration with other departments including admissions & financial aid. I updated student information to make sure that they are receiving the necessary correspondence.

Customer Service Representative

Magazine Services of America

Tamarac, FL

2002-2007

I worked in Customer Service/Collections Department. My duties are making outbound calls to customer regarding their delinquent bill and making sure their accounts are current. My job also entails data entry, updating personal information to ensure that the Customers are receiving the product and that it is been delivered in a timely manner.

Customer Service Representative

Ramada Plaza Resort

Oakland Park Blvd, FL

2001-2002

I worked in the Shipping and Verification Dept. My duties were: verifying vacation packages and making sure that the customers were not promised any more or less than they were offered. I also ensure that all the shipping information is current and ready for mailing.

Secretary

JNP Lawson Group

Ft. Lauderdale, FL

1998-2000

This was a small office; therefore, I was in charge of everything. I assigned the cleaners to their work site. Typing job sheets, filing and organizing the office.

Secretary

Life of Jamaica Ft. Lauderdale, FL

Jamaica

1993-1998

My duties included: organizing the customer service department, assisting customer with any questions about their insurance policies, filing documents and typing insurance policies. I also took dictation and transcribed letters.

Receptionist/Secretary

West Indies Home Contractors

Jamaica

1992-1993

The duties I performed were: typing of legal documents, assisting customers with their concerns and imputing current customer information on the computer. I also took minimal dictation and transcribed letters.

Education

1993-1986 Constant Spring All Age School - Jamaica

1986 – 1989 Certificate, Dinthill Technical High School - Jamaica

1989-1992 Diploma, Alpha Business College - Jamaica



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