Chandra Smith

848-***-****

acqh41@r.postjobfree.com

I Can Provide And Would Like To Offer Administrative Assistance and Excellent Customer Service Skills In A Profesional Environment

Professional Experience:

Macy's Freehold, NJ. Merchandising Support /Macy's, Lawrenceville, NJ. Customer Service

Adecco Staffing Services, Hamilton Twp. NJ. Call Center/Customer Care Representative.

Joule Staffing Services, Hamilton Sq, NJ. Administrative Assistant.

Beauty Brands, Blue Springs, MO. Merchandise Coordinator/Product Management/Spa/Beauty/Sales.

Division Motor Vehicle Services, Trenton NJ Call Center/Customer Care Representative.

Duties Included:

Greeting clients, answer incoming calls/outbound calls. Provide directions, file documents mail room services expedient or otherwise. MS Word, Excel experience Schedule and post appointments. Handle cell phone/travel logs and payment.

Cancel/reschedule travel. Reimbursements.

Organized events/meetings with parties in/out of office.

Handled confidential and time sensitive documents in a professional manner. Demonstrate flexibility in schedule availability and when assisting other departments.

Provides Quality Customer Care to all customers by handling customer concerns quickly and sincerely.

Process purchases with speed and accuracy, recovering the store consistently to ensure a positive shopping experience.

Management on Duty (MOD), ensuring that all customers receive Quality Customer Care throughout the store.

Manage Associates effectively by providing feedback on performance. Prioritize resources to maximize efficiency within the department and/or store.

Ensure that displays are filled with proper inventory.

Sign-in credits and returns for vendors. Inventory tracking of orders/release orders status.

Process merchandise for Spa/Salon. Oversee ad signage and merchandising/organizing department. Manage seasonal orders and special orders within the departments,

Spa/Salon Actively manage displays, end caps, power panels, and clip strips. Maintain and clean specified back stock in backroom.

Review relevant financial reports/data in an effort to make sound product decisions based on receipt of product. Demonstrate awareness of sales trends, best sellers, and gross margin of products within respective department. Perform other duties as requested.

Additional Career Experience:

Eidolon Arts Theatre Project, Princeton, NJ Management/Sales/Production

McCarter Theater, Princeton, NJ

Ticket Sales/Subscriptions/Donations/Patron Services

Atlanta Ballet, Atlanta GA Costumes/Fittings Columbus Opera, Columbus OH Fundraising/Donations/Front of House

Crossroads Theater,New Brunswick NJ Costumes/Fittings/Front of House

Additional Duties also included:

Greeting and answering artist and patron inquiries while displaying excellent people skills.

Provide Front of House assistance and Patron Information. Ticketing experience. Sell tickets to all events. single ticket, subscriptions, packages.

Arrange donations and ticket exchanges. Accurately document patron information forms/payments/processing.

Organize events/meetings with parties in/out of office.

Handle confidential information and time sensitive documents.

Respond in an efficient and expedient manner to all patron inquiries.

Keep accurate accounts of patron records, past purchases, comments,etc. Prepare mailings and all other communication with patrons for special events.

Process subscriptions and season renewals, packages,,exchanges,upgrades. Handle orders/requests that arrive via fax, Internet, mail, marketing department.

Provide quality customer service, handling patron concerns efficiently. Close sales expediently and accurately.

Performance Supervisor.

Handle issues that may arise. (special requests, ticketing/seating etc). Establish Priority seating for Artists and their guests.

Ability to arrange special seating per show requirements. Address patron special needs.

Carries keys for office. Utilize alarm codes to enter/exit the office/building. Supervise Associates effectively with strong communication skills.

Input accurate payroll data.

Receive/dispense paychecks.

Prioritize resources to maximize sales within the department.

Review relevant financial reports to make sound sales/profit decisions. Demonstrate awareness of sales trends, best sellers.

Perform other requested/required duties..

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