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Customer Service Representative

Location:
United States
Posted:
June 29, 2015

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Resume:

Shanna V. Cornelius

**** ********** ***

Bronx, Ny 10457

Phone 646-***-****

E-mail: acqh3o@r.postjobfree.com

22nd June 2015

Dear: Sir / Madam,

I am sending this letter to express my interest in working at your establishment. I am a self-motivated, confident and hardworking individual who’s seeking an opportunity to utilize my customer service and accounting skills in an entry-level position.

My Qualification is based upon a unique combination of education skill and work experience. I received my bachelor’s degree at the John Jay College of Criminal Justice in Forensic Accounting, where I developed knowledge in the areas of ethics, fraud examination and criminology. Prior to this, I attended the Borough of Manhattan Community College where I received my associate’s degree in Accounting. My Business experience includes one year of administrative work in an accounting facility, where I have worked along with accounts payable, accounts receivables, bank account reconciliations and three years experience as a customer service representative. Also, I completed an accounting internship that has also enabled me to further develop my skills in journal entries, budget modification, and bank account reconciliations.

As you will gather from my resume, I am highly motivated, hard-working and dedicated to academic excellence. I feel that my accounting experience, customer service and academic training, along with my strong background in computer technology are ideally suited for a position at your firm. I can also assure you that if you employ me, within a short time you will be happy with the choice you have made.

In addition, I bring other dynamic qualities I have gained through studies and various work experience which includes: managing time efficiently, attention to detail, teamwork and communication, customer service and the ability to keep up with deadline.

I would appreciate the opportunity to discuss my qualifications and how my enthusiasm can add value to you operation within the near future. Please consider this letter and accompanying resume as an expression of my interest in a position at your establishment. Please feel free to contact me at the above telephone number for an interview at your earliest convenience. Thanks for your time and consideration.

Sincerely,

Shanna Cornelius (Miss)

Encl: Resume

SHANNA V. CORNELIUS

2052 Washington Avenue, Bronx, NY 10547 • Cell: 646-***-**** • Email: acqh3o@r.postjobfree.com

OBJECTIVE

To secure an entry-level office position, while enhancing my experience and knowledge in the growth of my career.

EDUCATION

John Jay College of Criminal Justice (CUNY), New York, NY

Bachelor of Science in Economics (Concentration: Forensic Accounting), July 2014

Borough of Manhattan Community College (CUNY), New York, NY

Associate of Applied Science in Accounting, July 2011

PROFESSIONAL EXPERIENCE

AccentCare, Bronx, NY

Accounting Clerk temp (March 2015- Current)

Check the status of claims via phone/online to verify if it was approved or denied

Pulling various files to check authorization status

Entering time sheet into the data base to verify employees attendance

Verifying employees schedule on days and hours approved to work

Preparing and handing out paychecks to various employees

Smash Burger, Bronx, NY

Guest Service Expert (September 2012 – March 2015)

Greeted customers and take food order professionally and promptly

Operated cash register and provided excellent cash/credit service

Provided customers with outstanding service and assisted them by providing recommendations of products.

Slip Way, St. John’s, Antigua

Accounting Clerk (November 2011 - April 2012)

Prepared and adjusted entries including trial balance, bank reconciliation and financial statements.

Preserved files and documents including general ledgers, accounts payables & account receivables.

Managed customers and employees account receivables.

Department of Finance, New York, NY

Summer Intern (July 2011 - August 2011)

Reviewed bank reconciliation ensuring company’s general ledger account corresponded with the Bank Statement.

Reviewed and verified daily lock box by making sure the court orders matched inputs into the system.

Worked alongside Accountant reviewing & entering various amounts into cash receipt & disbursement journals.

Worked along with Cash Flow to monitor growth of the business

NCO Financial Services, St. John’s, Antigua

Customer Service Representative (November 07 - April 08)

Greeted and assisted customer in purchasing products.

Provided aide in recommending various choices of our products to customers.

Assisted customers with final decisions on purchases and aided with any problems they incurred.

AWARDS AND ACHIEVEMENTS

Dean’s List, 2010 – 2011 (Borough of Manhattan Community College)

Accounting Club Member, 2010 (Borough of Manhattan Community College)

SKILLS

Microsoft Office (Excel, Access, Word, QuickBooks)

Customer relation skills

Excellent communication skills



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