Keith Knudsen

*** ***** **

Lebanon, TN *****

Email – acqh3n@r.postjobfree.com

Home: 615-***-****

EXPERIENCE

Implementation of TL/ISO standards

5’s, continuous improvement, and visual workplace methods

Ability to work in a team or individual setting to achieve team and company goals

Certificate - RAB accredited internal auditor ISO 9001

Facilities maintenance and building repairs

IPC-610 and 7711 familiarity and knowledge

Six Sigma/Lean - Yellow Belt Certificate

DMAIC methodologies used to improve drive improvements

Focused professional using analysis to track and improve production and quality

EMPLOYMENT

Communication Test Design Inc. (CTDI) (Quality/Facilities Manager/Engineer) (8/13 – Present)

Responsibility for maintaining TL/ISO certification for Nashville facility.

Responsible for customer audits and certifications (CISCO, MOTOROLA/ARRIS, and PACE) (repair center related and refurbishment processes)

Developed improvement strategies to improve metrics and service level agreements with Comcast

Create and implement total 5s system in multiple locations covering the “Big South” region.

Perform New Product Implementation (NPI) on data and set top box products for Nashville facility.

Perform Failure Analysis (FA) to determine root cause of failure reasons and to drive improvements to operator level.

Develop training program for entire facility to ensure that temporary and full-time work force are compliant to company and ISO requirements.

Responsible for facilities of entire operation (Ranging from building maintenance to major building repairs)

Quanta Computers (QSN) (Quality Engineer) (11/10 – 8/13)

Analyze data and implement changes to quality audit team functions

Perform end to end ISO audits to ensure compliance to 9001-2008 standards

8D problem solving and analysis (ensure customer data is secure, quality errors solved, improvements to the business issues)

Team member of project team in process of developing an implementation plan for IPC 610 and 7711 (Inspection and rework capabilities)

Created strategies for new business launch and expansion

Targeted high repair models, collect data, and created solutions for improving quality and customer satisfaction

Define, implement, and monitor special projects in multiple business models while drilling down and driving improvements.

Asurion - Smyrna, TN - (Quality Manager) (11/03 – 11/10)

Implementation and maintained of Quality Systems meeting ISO-9001 requirements.

Championed initiatives to create unique inspection teams ensuring product flow and quality.

Development and maintenance of SOP’s, work instructions, and corrective/preventative action plans.

Strategically improved quality averaging $60,000 in savings per month through enhanced improvements with drill down and feedback loops increasing internal quality by 3%.

Provide consistent leadership and support to staff - manage attendance, create and execute individual development plans.

Efficient and effective liaison between departments ensuring smooth process flow throughout the production floor using teamwork and process improvements.

Flextronics Logistics International - Mt Juliet, TN – (Quality Engineer/Supervisor) (10/00-11/03)

Flextronics Quality System Auditor (ISO 9001:2000)

Creation and implementation of process documentation (SOP’s, processes, work instructions, forms and logs).

ISO 9001:2000 Quality System Implementation.

New product launches and New Product Introductions

CAR administrator ensuring problem solving is documented and validated.

RMA (Return Material Authorization) and RTV (Return to Vendor) dispositioner of material.

Assisted with design and conduct written and visual presentations to customers for new business.

Successful support of labor cost reduction and company continuous improvement teams.

Jet Engineering Inc. - Lansing, MI - (Quality Lead/Technician) (2/99-5/00)

Blueprint & Comparator reading, CMM (Coordinate Measuring Machine), caliper, micrometer, height gage measuring, hardness and metallurgy testing.

First article approval and in-process inspection for Titanium, Stainless Steel, and Cobalt (forged and machined parts within tolerances of 0.002 inch).

Assisted in ISO 9002:1994 Standard Implementation.

Set control limits for inspection criteria and approved documentation for release to audit staff and production floor.

EDUCATION

MBA Degree – University of Phoenix, Nashville Campus, TN

COURSEWORK

- Management and Productivity - Quality Systems Management

- Business Management - Statistics

- Strategic Planning & Implementation - Human Resource

- Operations Management - Business law

TECHNICAL PROGRAMS

- MS Office Suite(Word, Excel, Visio, PowerPoint) - Windows applications

- SAP - Agile

- PeopleSoft - Axapta

- Kronos - E-Time

- CleverPath (Document portal)

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