Sushanta Das

Contact No.: +91-988******* ~ E-Mail: acqh2v@r.postjobfree.com

Senior Technology Professional ~ Delivering Enterprise level global solutions across Sales,

Aftersales & Logistic for Auto Industry ~

In quest of senior level positions to head SAP IS-Auto- Warranty, DBM, VMS, SD/CS/MM Functional Consultancy ~

Project Management with a technology-driven organization of repute

CAREER OUTLOOK

A diverse career graph spanning over 18 years of rich techno-functional SAP Experience and expertise in business process

design/business process optimization & Solutioning in SAP DBM, VMS & IS Auto Warranty in Sales & Aftersales service

domain.

An expert at translating business requirements into SAP solutions. Have a strong understanding of Sales & Aftersales

Service processes in Auto Sectors.

Experience in SAP Implementations, Roll Outs, Support projects for Industry business units-Automotive, Retail & Steel.

Extensive experience in full lifecycle SAP Implementations including Requirement Mapping, Gap Analysis, Business

Process Reengineering, Issue Resolution, Configuration, Customization, Testing, Training, Go -Live assistance and post

implementation support.

Performed extensive work with project proposals, oral presentations, timeline determination, budget estimation, staffing plans,

RFP (Request for Proposal), POC (Proof of Concept) & software comparative studies.

Highly resourceful in managing Project Management activities, encompassing planning, design, scope definition,

estimation, resource administration, process management & compliance with quality standards.

Demonstrated excellence in 5 end to end implementations and 2 Support Projects.

Project Management: Project Management for SAP IS Auto Warranty Implementation for Tata Motors Ltd and Jaguar Lands

Rover UK.

Excellent interpersonal skills, ability to relate to People at any level of business, Possess cultural awareness and sensitiv ity with

mature thinking, Strategic Business Approach and elegant Presence.

NOTABLE HIGHLIGHTS:

Played a role of SME & Solution Architect for Vehicle & Parts Procurement & Sales processes and Implement in

SAP (DBM,VMS) for Saud Bhawan Group Oman: Design & Developed Vehicle & Auto Parts procurement from OEM and

Vehicle/Parts sales processes through Distributor and Dealer in SAP DBM & VMS by replacing the legacy applications and

interfacing with OEM specific applications.

Instrumental in successful implementation of Central Warranty Management System for Jaguar & Lands Rover UK

by using SAP IS-A-Warranty and integrations with Vehicle Sales Processes by using SAP VMS for NSC & UK Markets.

Holds the credit of introducing Best SAP Practices in IS Auto Warranty Management System- ACS Solution of SAP

AG for Tata Motors Limited with enhanced customer experience.

Steered the successful implementation of new business models – Sales & Distribution, Franchise Sales and SIS.

Rendered close assistance in reducing the turnaround time of issue resolution as well as number of incidents with

continuous improvement suggestion.

SKILL SET

SAP IS-Auto DBM, VMS, Warranty Order to Cash Solution Architect

ERP Implementation. Aftersales Service & Warranty Quality Assurance & Control

Project Management Purchase to Pay Application Support Consultancy

Delivery Management Supply Chain Management Risk Management

Agile Methodology Software Development Life Cycle Issue Management

ERP : SAP4.7, ECC5.0, ECC6.0

Modules : DBM, VMS, IS-A-Warranty, SD, CS, MM, IS Retail,

Database : Oracle, SQL Server 2000

Others : POS, Netweaver, C, PLSQL

SAP Implementation

Managing entire project operations with a view to achieve business objectives for Sales & Service operations and ensure

optimum utilization of available resources.

Understanding business process and analyzing with fit-gap to design the solutions (As-Is and To-Be Analysis and Freezing).

Designing, developing and integrating new functionality that’s not available in SAP to map client’s important business scenarios

for procurement and Sales

Integrating with modules, testing & extending Post Go-live support, including training to end-users.

Customizing the systems to meet the client’s requirement & testing the same; involved in creation of the setup in the system

as per the client’s discussion.

Domain Expertise:

Dealer Business Management Vehicle and Part Sales, After sales services including Standard/Extended/Goodwill

Warranty, Recall Campaign in Automotive sectors

Supply Change Management Requirement Planning->Procurement-Inventory Management-Sales

Customer Relation Management Lead & Activity Management, Campaign Management, Channel Management and

Customer Interaction Centre for sales & services.

Technical Expertise:

Expert in all areas of SAP DBM: Sales activity management, Customer factsheet and memo pad, Business Partner, Model

master, Model catalog, Vehicle category, Vehicle master, Internal Number Range, New & Used Vehicle sales, Vehicle

revaluation, Vehicle movement, Status tracking, Vehicle sales return, Integration of VMS action in order control, Down

payment, cash desk, Collective Invoice. Parts in DBM, Parts sales price, Parts sales, Billing and Payment through cash desk.

Service contract, notification and order, Labour value group, package, billing.

Vehicle Management System (SAP VMS): Create Vehicle, Vehicle Procurement through action for PO, Inbound Delivery

and PGI, Incoming Invoice verification and Payment, Vehicle movement to Plant, Enable vehicle for DBM, VMS Vehicle

delivery.

Warranty Management (SAP IS-A-Warranty) – Master warranty for Standard & Extended warranty specific to model,

Vehicle Warranty activation through sales, Warranty Claim processing for Standard/Extended/Recall/Goodwill. Business rule

validations through VSR, Claim processing IC & OC version through action in action control matrix, Claim approval and

settlement. Failed part return and vendor recovery.

Sales and Distribution (SD) / Order-to Cash (OTC) functionality: including extensive custom development work with

availability checking (ATP), complex pricing, variant configuration, Stock Transfer, Delivery, Billing, output development,

account determination, user exits and reporting.

Career Scan

Since Dec’ 13: Capgemini India Pvt. Ltd.

Title : SAPPHIRE

Client : Saud Bhawan Group, Oman

Overview : Saud Bhawan Group is the pioneer in Automotive Distributor & Dealership in Oman by introducing world

class brand like Toyota, Daihatsu, Lexus, Kia, Ford, MAN and HINO. SBG Procure parts from worldwide

brand vehicle manufacturers and their suppliers and sale in Domestic markets. Also they export to UAE

for export sales.

Project Detail : As SBG is growing, they are replacing its legacy application and moving towards SAP Applications to

cater need in market expansion. In Phase I, the entire business processes of vehicle planning,

procurement and sales solution is designed and developed. The solutions build by replacing the Legacy

interfaces with SAP interface with external system.

Role : SAP Solution Architect and Principal Consultant.

Lead Solution Architect for end to end project deliverables right from Requirement Gathering, Gap Analysis,

Configuration, Customization, Testing, Go-live assistance as well as Post Go-live Support.

Evaluation of new software solutions, RFP & POC. User functions and software compatibility studies.

VMS - Successful in setting up of VMS application for Vehicle procurement from OEM based on Forecasting and Planning data.

Designing of Vehicle category & model based on Toyota and SBG specific vehicle classification, Setup Vehicle of Vehi material

type with batch characteristics, setting up Primary and Secondary action control matrix for procurement & Sales Cycle, Add

custom defined Vehicle attribute in vehicle master through enhancement.

DBM- Business partner setup for Customer and Vendor, DBM Model, Feature categoryr & vehicle master, configuration profile

and role, Quotation for Vehicle and Sales Order, Order Split, Delivery and goods movement, Sales order billing and payment

through cash desk.

Apr’ 11 – Nov’ 13: Tata Technologies India Ltd

Title : Turbo Wave 1

Client : Jaguar & Lands Rover, Coventry, UK

Overview : JLR (Jaguar and Lands Rover) has started business transformation and moving towards ERP based

applications (SAP) by replacing its legacy applications was developed by FORD. In Wave 1, Sales & After

sales services related applications are considered and started implementation under SAP platform.

Project Detail : JLR Sales Vehicles through Dealer in UK and for rest of the world through NSC.SAP VMS has been used

to integrate the business processes like sales form 3 Manufacturing unit in UK and one in China to

Dealer and NSC/Importer. Also VMS has the seamless integration with services through SAP IS Auto

Warranty Management System. DMS has been used as Dealer Front end system to interact central

Warranty Management System

Role : Project Lead

Worked as a solution architect to design Vehicle sales processes for NSC and Dealer in UK markets. The vehicle sales system is

designed by using SAP VMS and interface with other legacy system of vehicle production and Inventory Management.

Worked as lead solution architect and SME for warranty processes including defining warr anty policies for different models of

Jaguar & Lands Rover vehicle applicable across the world based of usage and region specific policies. Triggering warranty

activation through vehicle sales process in VMS. Global warranty claim layout design, build online interface for warranty claim

from dealer application, 600 business rule validations in IC & OC versions of warranty claim through VSR, Manual/Automatic

claim processing through action control matrix, Claim pricing and claim settlement.

Recall campaign creation and published through Dealer application, Recall claim processing w.r.t. campaign, business rule

setup through VSR to validate claim against campaign.

Authorization request for high value parts and Goodwill claim, approval process of authorization and goodwill request and its

integration with warranty claim at the time of claim processing.

Apr’ 08 – Mar’ 11: Tata Technologies India Ltd

Title : Nano Car

Client : Tata Motors Limited, Pune, India

Overview : Tata Motors Limited is India’s largest automobile company. It is the leader in commercial vehicles in

each segment, and among the top in passenger vehicles with winning products in the compact, midsize

car and utility vehicle segments. Tata Motors unveiled its People’s Car, the Tata Nano. The Tata

Nano has been subsequently launched, as planned, in India and subsequently in Nepal and Sri Lanka.

Project Detail : The objective of the project is to build a robust Warranty application for TATA NANO car &

Passenger Vehicle servicing through dealer and authorized service centers with seamless interface for

existing dealer application and backend SAP ERP system.

Role : Project Lead

Worked as a solution lead for processes includes Pre-Sales warranty, Free service, General & Extended warranty, High value

claim with authorization request, Goodwill claim, Spare Part claim, AMC and Failed part management system.

The solution is designed and developed in collaboration with SAP AG – Automotive Consulting Solution.

Define master warranty policies specific to vehicle model and user segment, Warranty activation and deactivation through

retail sales and cancellation process, Warranty claim layout design, build online interface for warranty claim from dealer

application, VSR setup for business rule validations in IC & OC versions of warranty claim through action control matrix, Clai m

pricing, Warranty claim approval through workflow and claim settlement.

Custom development for mass processing of warranty claim through batch job, Warranty Claim layout design specific to

business need, Claim approval in batch mode through workbench tools (ACS).

Recall campaign creation with custom development to include VIN list specific to production date and lot, Recall claim w.r.t.

campaign and business rule setup through VSR to validate claim against campaign, Single warranty claim for multiple recall

campaign.

Authorization request for high value parts and Goodwill request, approval process of authorization and goodwill req uest and its

integration with warranty claim at the time of claim approval. Part warranty claim with customs defined spare part warranty

policy, Warranty Closure.

Failed Part Management System with quality management and FI integration for dealer and vend or debit, Integration of part

return with warranty claim

Involved in project estimates, resource planning & organizing on-board trainings.

Aug’ 07 – Mar’ 08: Tata Technologies India Ltd

Title : TATA-Daewoo

Client : Tata Daewoo Commercial Vehicle, South Korea

Overview : Tata Daewoo Commercial Vehicles is a leading automobile manufacturer in South Korea. Tata Motors

acquired Daewoo and start business transformation under ERP SAP for its Manufacturing and logistics

units in Korea to support its business process. The project was considered to use its SAP hardware

landscape of its Parent Company, Tata Motors Limited, in Pimpri, India.

Project Detail : The objective of the project is to build a robust ERP system and integrate with its parent company TML

India SAP application. The Project is implemented on onsite/offshore delivery model and ASAP

methodology is used. It’s a green field project and all business processes are transformed into SAP

applications. The majors processes are Production Planning & forecasting, Purchase to Pay, Order to

Cash, Quality Assurance, Plant Maintenance, Finance & Control and HR.

Role : Project Lead: Order to Cash

Worked as a solution lead for all Sales processes: Vehicle and Part Sales to domestic market, Vehicle Export sales .

Designed all master data, credit control, check rule for availability check, Sales process flow with different sales types,

Outbound delivery, Stock Transfer, Billing and Customer payment.

Vehicle classification with variant configuration, variant pricing, custom defined layout for delivery document, Invoice, .

Requirement gathering, RICEF preparation and monitor development, testing, lead role in facilitation of UAT with test scenario.

Active Involvement in cutover and Implementation with Go-Live activity.

Aug’ 05 – Jul’ 07: Tata Consultancy Services

Title : COSMOS

Client : Apple Computer INC, California, USA

Overview : Apple Computer Inc. California - The pioneer of Macintosh computers that run on its own proprietary

operating system. The company also makes the popular Brand Apple - iPod digital music players, iPhone

mobile handset, computer parts, servers and software.

Project Detail : The objective of the project roll out of SAP Retail system in EU countries that had been implemented for

Apple Computers in USA, UK, Japan & Canada. The project was a brown field project to implement SAP

retail system in European countries including Germany, Italy, France, Netherland and Switzerland with

interfaces of Siebel-CRM and external POS and warehouse system. The apple own parts are transferred

from USA and apple care parts are procured from the hub located in Ireland.

Role : Retail Solution Architect – SAP IS-Retail

Involved in project estimates, resource planning & organizing on-board trainings.

Solution prime for all the Merchandise related objects.

Seasonal order blocking through store handheld requirement.

Involved in providing end to end solutions to Assortment Management Workbench.

Retail sales in retail stores through POS and transfer of POS transactional data to SAP retail system through BAPI.

POS/Assortment List data Load and Analysis for Store Roll-out.

Analyzed Store Master Data/Pricing, Assortment /Promo/BBY errors in POS initialization & delta change push.

Aug’ 02 – Jul’ 05: Tata Technologies India Limited

Title : TELCON 4.6C

Client : Telco Construction Equipment Company Ltd., Jamshedpur

Overview : Telco Construction Equipment Company Ltd., Jamshedpur is a joint venture company between Indian

automobile giant Tata Motors Ltd., Mumbai and world leaders in hydraulic technology, Hitachi

Construction Machinery Co. Ltd., Japan. Starting operations in 1961 with the manufacture of friction

machines in collaboration with P&H, USA, today Telcon is a market leader in India. The product range

includes hydraulic excavators, crawler cranes, wheel loaders, backhoe loaders, off -highway dumpers,

motor graders, skid steer loaders, cane loaders and truck loader cranes

Project Detail : The objective of the project is to re-implement of SAP 3.1 H into SAP 4.6C with Business Process re-

engineering of all logistics and Finance processes.

Role : Lead for Order to Cash – SAP SD

Requirement gathering, AS-IS and TO-BE process finalization, Fit-gap analysis, Blue printing, RICEF preparation, testing and

cutover plan.

Solutioning of Domestic and Export sales processes, Customer credit control, Outbound delivery, Stock Transfer, Intercompany

billing

Develop custom reports through SIS

Active participation in user training.

Post Go-Live Support

Implementation of E-Cess, VAT under CIN

Aug’ 00 – Jul’ 02: Tata Metaliks Limited

Title : Gemini

Client : Tata Metaliks Limited, Kharagpur

Overview : Tata Metaliks, a 100% subsidiary of Tata Steel, manufactures pig iron at its plant in Kharagpur, West

Bengal. Low-sulphur and low-phosphorus grades are the company's standard product offerings, and are

suitable for the manufacture of ductile grades of castings. It is the only supplier of such grades in

eastern India. In addition to its principal markets in the eastern and northern foundry belts of India,

Project Detail : The objective of the project Implement ERP- SAP 4.6C under business transformation processes.

Role : Lead for Order to Cash – SAP SD

Fact gathering to script the As-is processing flow and determine the fit-gap analysis of the current process for order to cash

process in SAP by interacting with Sales & Marketing team. Blue Print Document Preparation.

SD & FI Configuration for the following business areas: Domestic & Export sales, Value Contr acts, Return orders, Consignment

Sales, Invoicing, debit/credit memos, Excise Invoicing & Cenvat posting, copy rules, text determination, partner determinatio n,

output determination. Credit management, Created workflow for accounts receivable when sales order put on credit hold.

Configured the pre-sales processes like Inquiry & Quotation. Custom defined invoice copy, Delivery Challan though ABAP

Development.

Regular interaction with members of the other integration teams to determine solutions for smooth implementation.

Developed test scripts and supervised unit & integration testing with the Users. Aided in the training of the users.

Data Migration, Go-live and End user Training.

Aug’ 97 – Jul’ 00: Tata Engineering & Locomotive Co. Ltd / Tata Technologies Ltd

Title : SAP 3.1 H

Client : Tata Engineering & Locomotive Co. Ltd

Overview : Tata Motors Ltd. Established in 1945, Tata Motors entered into collaboration with Daimler Benz of

Germany in 1954 to manufacture commercial vehicles. The collaboration ended in 1969. Tata Motors

has since grown from strength to strength and today it is manufacturing passenger car and commercial

vehicles 100% indigenous.

Project Detail : The objective of the project Implement ERP- SAP 3.1 H.

Role : SAP SD Consultant

Thorough understanding & analysis of current business processes. Complete understanding of Data Structures, Transactions,

Customization & Process flow in SAP (SD Module) and integration of SD Module with other modules. Mapping current business

processes in Telco with SAP. Configured Dealer & Export Sales, Stock Transfer and CIN Functionalities to meet business

needs. Giving ABAP/4 development specifications for cutover from legacy to SAP. Super Users & End Users training.

Post Implementation Support. Mapping new business processes in Telco with SAP. Giving ABAP/4 development specifications

for enhancements in SAP to suite Telco specific requirements. ABAP/4 Queries for Statutory, Financial, Marketing & Sales

Analysis reports. Post Implementation support

SD & FI Configuration for the following business areas: Domestic & Export sales, Value Contracts, Return orders, Consignment

Sales, Invoicing, debit/credit memos, Excise Invoicing & Cenvat posting, copy rules, text determination, partner determin ation,

output determination. Credit management, Created workflow for accounts receivable when sales order put on credit hold.

Configured the pre-sales processes like Inquiry & Quotation. Custom defined invoice copy, Delivery Challan though ABAP

Development.

Data Migration, Go-live and End user Training.

Non- SAP Experience

Apr’ 93 – Feb,97: Jindal Pipes Limited as System Executive – Oracle Forms & Report Writer.

Academia

MCA (Master in Computer Applications) from Government Engineering College, Jabalpur -1993.

Personal Dossier

Linguistic Abilities : English, Hindi, Bengali,

Address : E-603, Dynasty, Kaspate Wasti, Wakad, Pune-411057, Maharashtra

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