Roger Sanchez

**** ** **** ***

Sunrise, FL *****

843-***-****

acqh1l@r.postjobfree.com

OBJECTIVE

To obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.

KEY QUALIFICATIONS

-Embrace the core principles and values of honesty, integrity, competence, tenacity & enthusiasm, creativity, professionalism and drive.

-Bilingual- English/Spanish

-Light maintenance knowledge and troubleshooting.

-A highly motivated self-starter who demonstrates a positive attitude toward the goal and objectives of the company.

-Confident in my ability to work well under pressure while maintaining expeditious workflow to meet deadlines.

-Capable of taking responsibility or accepting direction with equal ease; comfortable with high level decision making, work well alone or as part of a team.

-8+ years staff development, training and management.

-Worked with Yardi, Sales Force and Manage America software.

WORK EXPERIENCE

Invitation Homes- 2015 to present

Call center dispatcher

-Handle incoming calls, emails and website inquiries from prospects looking to rent.

-Receives and handles verbal and written orders from departments requesting maintenance service or repair work and relays requests to appropriate maintenance section

-Receives, record, and distributes work orders to service crews upon requests for maintenance service or repair work.

-Troubleshoot the maintenance issue over the phone with the resident before sending a tech.

-Maintains and update files on all specific, standing work orders and related information and documents.

-Interact with vendors in matters regarding supplies and materials.

-Relays messages and special instructions to service crews via email and phone.

-Schedule techs using Outlook for their upcoming day.

-Meet or exceed daily KPI goals.

AMCS- 2013 to 2015

Leasing Consultant

-Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

-Immediately record all telephone and in-person visits on appropriate reports.

-Files own guest cards and maintain according to established procedures.

-Inspect models and available “market ready”, communicate related service needs to Property Manager.

-Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

-Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

-Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

-Ensure apartment is ready for resident to move-in on agreed date.

-Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

-Secure new residents signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

-Assist in monitoring renewals. Distribute and follow-up on renewal notices.

-Monitor advertising effectiveness. Gather information about market competition in the area and file.

-Consistently implement policies of the community.

-Maintained 97% occupancy rate.

-Represent the company in a professional manner at all the times.

ARC Communities- 2011-2013

Leasing Manager

-Supervised 2 leasing agents, motivated staff with daily huddles, continuous positive talks and known commitment to my team.

-Negotiated new leases and renewals increasing average rents by 6%.

-Showed units and complied with all State and Federal fair housing requirements.

-Able to create a positive community environment by increasing frequency of resident activities and giving excellent customer service.

-Increased occupancy from 93% to 98% by creating the customer experience, outreach marketing and being fair and consistent on a daily basis with current and incoming residents.

-Worked closely with the maintenance team to ensure residents work orders were being completed in a timely manner.

-Distribute all company or community-issued notices.

-Maintain accurate monthly commission records on leases and renewals for bonus purposes.

-Consistently implement policies of the community.

-Inspect models and available “market ready”, communicate related service needs to Property Manager.

-Organized maintenance punch list and outside vendors to refurb the unit.

-Enter traffic into Yardi, follow up with prospects on a daily basis.

-Assisted community manager as needed.

-Assisted with collections, sending late letters and organizing attorneys for court appearances

Villa Los Lobos- 2009-2011

Manager/Leasing Associate

Assumed responsibility for 250 units Canadian owned Condos/Timeshare villas in La Ceiba, Honduras

-Qualify applicants from multiple countries.

-Collect rents to meet delinquency.

-Maintained vacant owned condos during off season.

-Coordinated outings for new arrivals.

-Assisted new arrivals with necessary paperwork to obtain work documents.

-Schedule Time Share appointments.

-Light maintenance duties when necessary.

-Orchestrated successful marketing campaigns to ensure occupancy goal were achieved.

EDUCATION

-General Education Development (GED) Diploma

-Currently working to obtain my Florida Real Estate license and next my CAM

-Current 2015 Fair Housing Certification

Salary Requirements

Negotiable based upon the position and overall compensation package.

Base range between $37,000 - $45, 000

References available upon request.

Contact this candidate