Donald Baughs

**** **** ***

Lakewood, OH *****

440-***-****

SUMMARY

A results-oriented sales professional with 15 years of experience with inside/outside sales. Performance areas include sales and marketing, relationship management, staff training and development. Exceptional ability to develop and manage new business, create and implement successful marketing strategies and form synergistic business alliances, thus protecting the investment of the organization and assuring the attainment of the targeted return. Consistent outstanding record of exceeding personal and corporate sales objectives.

EXPERIENCE

2012-2014- Inside Sales Manager

SP Data- Cleveland, OH

Inside sales manager for international call center. Proficient in sales and sales/customer service management. Led the inside sales team using structured sales planning and tracking methods in each of the company’s profit centers. Managed and coached inside sales team. Helped improve and develop internal sales goals and tracking systems. Worked with marketing to develop and improve sales tools.

2011-2012-Large Commercial Account Representative

Integrity Communications-Cleveland, OH

Energy consultant and broker for large commercial accounts in Ohio, Illinois, Maryland, Pennsylvania, and New Jersey. Worked directly with large commercial businesses negotiating rates to lower the cost of their electric and gas bills. Contracts with the top ten energy suppliers in the country to perform energy saving analyses send quotes, proposals to ensure customer satisfaction.

2008-2010- Director of Sales

LPS Inc. - Rocky River, OH

Called on hospitals, medical centers and other institutional buyers throughout the country. Contacted hospitals and nursing homes of all sizes, while prospecting for the new business and establishing highly profitable new accounts. Cultivated a network and database of contacts throughout the medical community. Responsibilities included, but were not limited to, developing national sales and marketing plans, creating sales tools, initiating programs and materials to help re-establish and promote our services. Traveled extensively to hospitals in West Virginia, New York, Michigan, Pennsylvania, and Ohio. Made approximately 80-100 calls per day to new and existing customer. Prepared quotes, proposals and bids on a daily basis.

2008-2009-Project Manager

LPS Inc. - Rocky River, OH

Worked directly with the president of the company, directed outside contractors in the installation of 704 Healthcare LCD TVs into the 1.2 million square foot Arnold and Sydell Miller Heart Center. The entire contract was worth upwards of $850,000. Consequently, garnered new business from the Cleveland Clinic after completion. Made sales and supervised installations in the Cleveland Clinic’s Taussig Cancer Center, Lutheran Medical Center, Hillcrest Hospital and Southpointe Hospital. In addition, made sales and supervised installations at Parma General Hospital, St. John’s Westshore Hospital and Metro Health Hospital.

2007-2008- Vice President of Sales

Westpark Direct-Lakewood, OH

Managed newspaper accounts throughout the United States as well as securing new business on a weekly basis. Targeted potential newspapers, established needs, presented proposals and devised sales. Managed a team of account managers, aiding them in securing new business. Nurtured existing client relationships to ensure maximum profit from each account.

2004-2007- Director, Telemarketing Operations

Westpark Direct- Lakewood, OH

Directed a 250 seat call center of which I took full responsibility of operations, ensuring that everything ran smoothly. Strong organizational time management skills were utilized. In addition, organized all client budget goals. Designed a calling plan that ensured all objectives were met. Provided management reporting for performance measurements, selection of campaigns and campaign objectives. Responsible for management of telephone sales reps based on measurable criteria. Communicated with management staff on a daily basis to discuss action plans for the day/week. Hired, trained and managed shift supervisors. Managed predictive dialers to keep TSRs productive.

2003-2004- Shift Supervisor

Westpark Direct-Lakewood, OH

Interviewed, hired and trained new employees. Supervised a staff of 45 TSRs on the night shift, in all aspects of inside sales and telemarketing. Instituted company-wide productivity improvement “Step It Up” plan to motivate marginal employees to bonus. Generated new business on a daily, weekly, and monthly basis. Established sales plan and marketing objectives. Managed sales and product training.

EDUCATION

St. Ignatius High School, Diploma

Ohio University, Bachelors of Arts, English

Ohio National Guard, Commissioned Officer

REFERENCES: Available Upon Request

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