OBJECTIVE

To obtain a position with a financially sound establishment that

fosters my diverse collection of skills and offers growth potential.

EDUCATION

Columbus State University 2006

Psychology (BS)

EXPERIENCE

Delia’s Chicken Sausage/Lead 6/2014 – Present

Manage and coach team members

Handle customer complaints or commendations

Troubleshoot and correct errors

Provide exceptional customer service

Up sale products and services

H&R Block/ Receptionist 11/2013 – 2/2014

Answered busy phone lines

Greet clients

Checked-in and assigned clients to appropriate tax professional

Processed payments

Handled customer inquiries

Placed outbound sales calls to previous and existing customers

Maintained order in the lobby

Club Intrigue/Night Club Operator 6/2005 – 4/2008

Restructured-Analyzed all operations, then developed and implemented

strategic plan that transformed an unprofitable, run of the mill night club

into a lucrative hotspot.

Remodeled-Upgraded facility to improve its appearance and function ability.

Budgeting-Accountable for the control and disbursement of a monthly budget

of 75,000

Hired, trained and supervised staff member (27-35).

Purchasing-Evaluated and initiated purchases from alcohol to sound

equipment

Ceesay’s Beauty Supply/Supervisor 12/2003 – 5/2005

Solely accountable for day to day operations

Managed-Improved internal business processes to achieve greater

efficiency and profitability

Marketing-Implemented numerous programs to promote business

Sales-Kept track of competitor’s to ensure pricing and products were comparable

Budgeting-Responsible for management of a quarterly budget of 20,000; including filing tax returns

American Express/Small Business Sales 8/2001 – 1/2003

Universal service representative that serviced small business cardholders.

Sales-Primary responsibility was to up sale AMEX products and services.

Customer Service-Provided exceptional customer service while answering a myriad of

questions presented by the business owners.

Bellsouth Telecommunications/ CSR/Collections 8/1997 – 3/2001

Residential collections representative

Customer service-While providing award winning customer service, supplied detailed

billing explanation to customers.

Collections-Made payment arrangements for customers with delinquent accounts

Fraud-Investigated fraudulent information and phone services

VOLUNTEER WORK

ESOL, Literacy Action

GrowKids, Inc.

Shelter of Solice

REFERENCES

Excellent reference available upon request

Contact this candidate