Bertha Jean Baptiste

***** ** **** ** *******,Fl,33027

786-***-****

acqgwl@r.postjobfree.com

Summary

Over 9 years experience in customer service.Telephone experience,Call Center.Troubleshooting computer hardware and software problems . Hotel experience .Very good customer service skills.Excel in handling high volume calls.Proficient in MS Word,remote communication (PC anywhere) Excel,power point,internet,e-mail.Accurate grammar and spelling. Electronic health record training. Fluent written and spoken language skills in English,French,and Creole. Excellent communication and interpersonal skills .

Areas of Expertise

Health Informatics Specialist -Miami Dade College Miami,Fl 08/2011-Now

Associate Degree -Computer Engineering Miami,FL 2004

03/2014 –now

Ace cash express

Cashier

helping customer with cash advance pay day loan

receiving money from customer for their due loans,general cashier and customer service

April 2009-Oct 2012

Walgreens

Pharmacy technician

Call center, customer service, filling,giving status to patient,explaining insurance TPR to patient

Experience

Residence Inn Apr 2007- Sept 2009

Night Auditor

Performed night audit, checked guest in and out,guest services, took reservations, checked for room availibities

WORLD WIDE WEB TAX

Oct 2006-Apr 2008

Help desk, software support,Customer Service

Greeting customer by phone

Helping customer to install,configure their software

Sending e-mail to customers

Helping customer to use,and update their software

The Answer Group

June 2004-sept 2006

IT Support

Greeting Customers by phone

Handling over 100 incoming calls a day

Handling customers complaints with diplomacy and efficiency

Troubleshooting computer for hardware and software problems

Removing viruses

Installing software,and third party devices

Placing orders for replacing parts on computers

Scheduling On Site Technician

Paradies Gift Shop

Cashier

Performed cash register

Customer service

Jan 2000-May 2004

References:

Nadet Jean Baptiste – Church Pastor Ph# 786-***-****

Awards:

Certificate of achievement –Marriot Hotel 08- 2007

Team MVP great performance- Walgreens 06-2009, 05-2010, 01-2011

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