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Customer Service Manager

Location:
Orlando, FL
Posted:
June 27, 2015

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Resume:

Matt Neukam

Camby, IN

acqgur@r.postjobfree.com - 812-***-****

WORK EXPERIENCE

Assistant Manager

Wal-Mart Inc - Camby, IN

Responsibilities

-Manage associates

-Associate schedules

-Plan for seasonal changes

-Plan for modular changes

-Give direction to associates

-Associate evaluations

-Customer service

-Review P&L reports (Profit and Loss)

-Tour departments and make not of areas that need corrected.

Accomplishments

Provide excellent customer service to customers. Provide leadership to my associates. Helped two associates

get promoted out of my departments.

Skills Used

-Leadership skills

-Managerial skills

-Time management skills

-Customer service skills

-Teaching/training and development skills

Asset Protection Manager

Wal-Mart Inc - Washington, IN - September 2009 to December 2013

Responsibilities

-Reviewed reports to help identify possible shrink to the store.

-Investigated potential internal and external theft.

-Teach and train employees on proper ways to prevent shrink (loss)

-Was in charge of safety.

-Provide input on ways to prevent accidents whether it be employee or customer accidents.

Accomplishments

Helped reduce the stores shrink in half from the previous year (from -1.24% to -.62%) and reduced it in half

again the following year (from -.62% to -.27%).

Was awarded Asset Protection Manager of the quarter 4 times in 3 years and Asset Protection Manager of

the year once. Was chosen to be sent to Chicago to be Wicklander trained.

Skills Used

-Leadership/managerial skills

-Time management skills

-Teaching and training skills

-Organization skills

-Communication skills

Project Engineer/Manager

Bowen Engineering Corp - Knoxville, TN - September 2006 to September 2009

Responsibilities

-Planned and coordinated construction projects.

-Reviewed project drawings.

-ordered and received required tools and materials for projects.

-Project schedules

-QA/QC

-Layout/Surveying of projects

Accomplishments

Provided leadership and guidance on several large construction jobs.

Skills Used

-Leadership skills

-Managerial skills

-Time management skills

-Organization skills

EDUCATION

Associates Degrees in Safety and Loss Prevention

Vincennes University - Vincennes, IN

2003 to 2005



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