Jess Williams

325-***-****

acqgrq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Results-oriented, detail focused, hands-on professional, with unique experience and technical know-how gained from service in the military and education. Experience in large office environment with focus on providing timely, accurate, and usable information to superiors and customers.

Major strengths include strong leadership, outstanding communication skills, team player, attention to detail, efficient problem solver, supervisory skills including delegating, scheduling, training, and other administrative tasks.

SKILLS SUMMARY:

● Problem solving ● Teamwork ● Communication

● General Office Skills ● Computer Savvy ● Time Management

● Secret Clearance ● Data Analysis ● CompTIA Network+

● Independent ● Detail Oriented ● Flexibility

PROFESSIONAL EXPERIENCE:

United States Army,

San Antonio, TX (1/2010 – 1/2015)

Cryptologic Linguist

Held TS//SCI Clearance with no issues for 5 years. Handled highly sensitive and critical data on daily basis with no security incidents or loss of data. Processed and prioritized large volumes of time-sensitive data for use in reports to customers and management. Interacted with customers and superiors both face-to-face and electronically on daily basis to ensure product met needs of both parties. Operated specialized computer systems daily and beta tested various new software suites.

Co-led specialized team tasked with ensuring utmost accuracy and high-availability of mission essential databases. Worked as a key member of multiple teams while concurrently producing high quality individual output of normal workload responsibilities. Adapted to shifting personnel availabilities and took on unfamiliar roles with inadequate training yet produced above average work on multiple occasions.

Maximized potential of junior team members by providing focused training weekly as well as taking advantage of on the spot training opportunities. Revamped training curriculum for new employees resulting in decreased training time while bolstering key skill proficiencies.

In charge of first response troubleshooting and problem resolution for software and hardware issues experienced by team members and junior linguists. Operated multifunction office devices, printers, VoIP phones, and smartcard readers on a nearly daily basis, to include basic troubleshooting and maintenance.

PROFESSIONAL CERTIFICATIONS:

CompTIA Network+ ce (May 2015)

Pursuing MCSA (Microsoft Certified Solutions Associate 2012)

Pursuing CCENT and CCNA Routing and Switching

Pursuing CompTIA Security+ (Outside of coursework; self-study)

EDUCATION:

New Horizons Computer Learning Center – San Antonio, TX (02/2015-Present)

Program: Network Systems Administrator

Certifications Preparation: CompTIA Network+, Microsoft Certified Solutions Associate, Cisco CCENT and Cisco CCNA Routing and Switching

Includes extensive hands-on lab work with Server 2012/2012 R2 and with Cisco IOS labs in real world scenarios

University of Toledo – Toledo, OH (08/2005-05/2009)

Bachelor of Arts

GPA: 3.4 Major: Geography Honors: Cum Laude

COMPUTER AND OTHER SKILLS:

Proficient with Microsoft Office (Word, Excel, Powerpoint) and Outlook

Working knowledge of Microsoft Sharepoint

Windows Server 2012/2012 R2, Windows 8/7/Vista/XP

Working knowledge of Active Directory and Windows Powershell

Familiar with various Linux distributions (openSUSE, Ubuntu, Mint)

Networking, DHCP, DNS configuration

Hardware installation and upgrades

65+ wpm typing

Intermediately fluent in Bosnian, Croatian, and Serbian

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