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Customer Service Administrative Assistant

Location:
Arlington, VA
Posted:
June 27, 2015

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Resume:

Catherine Darr

**** ******* ******** *****

Falls Church VA 22041

443-***-****

acqgqd@r.postjobfree.com

Education: M.S Intelligence Management, University of Maryland

University of College, expected graduation December 2015

B.A. Political Science with a minor in Islamic World Studies, Catholic University of America, May 2011

Clearance: Active Department of Defense Secret Clearance 01/2012

Active Department of Homeland Suitability 06/2012

Skills and Abilities:

Microsoft Office Suite: Word, PowerPoint and Excel SEVIS

FMJ Share point

Advanced customer service skills Research and information synthesis

Understanding of Intelligence Cycle Knowledge of Intelligence Gathering Techniques

EXPERIENCE

Associate Consultant Procurement: eGlobaltech- Transportation Security Administration with Department of Homeland Security (February 2014 to Present)

Enter in airport requirements for equipment that airports need into a database called “Furniture, Fixtures and Equipment” or FF&E.

Mark in the FF&E database if equipment has been ordered, or received so that we are able to better track the orders.

Follow up with airports to get documentation to close out open procurement orders.

Develop Standard Operating Procedures for the Procurement Branch.

Upload contract deliverables to different contracts that contracting officers are responsible for.

Train new team members on standard operating procedures.

Attend meetings to advise contracting officers on the maintenance of the documentation of their contract.

Audit contracts to see what contracting officers are missing.

Determine contract money that is left over through excel.

Schedule meetings for the government personal.

Update the office contact list.

Associate: Grant Thornton (Engility) - Student Exchange Visa Program with Department of Homeland Security (July 2012 to February 2014)

Identified possible immigration fraud, and making determinations as to reporting and escalating issues to the appropriate SEVP compliance section.

Interacted with multiple agencies, including U.S. Banks and the Department of State, in establishing and enforcing payment policies and procedures.

Analyzed, investigated and conducted independent research using several databases and information sources to verify student status.

Developed chargeback daily reports to penalize students who have committed fraud.

Responded to I-901 fee payment queries, including troubleshooting problems on the payment website, and assisting applicants with making payments from remote and inaccessible locations across the globe.

Applied rules and regulations in order to ensure appropriate fees are charged correctly.

Made judgments on a day-to- day bases as to how challenges caused by international situations, language barriers, or other factors that affect fee payment issues will be addressed.

Evaluated the existing websites, suggest, and then justify all necessary updates to the websites, in order to improve the customer experience on both the payment website and the customer care website.

Updated and modified any of the data contained within a student's I-797 receipt of payment, after they provide their SEVIS ID or confirmation number, and provide a list of any necessary corrections.

Developed check-handling process for all incoming checks and money orders that come into the Student Exchange Visitor Program.

Wrote and drafted policy communications related to the I-901 process.

Administrative Assistant: General Dynamics Information Technology-St. Elizabeth’s Program (August 2011 to July 2012)

Assisted the security and staffing personal with new employee orientation.

Coordinated logistics with Department of Homeland Security representatives to establish customer meetings with management.

Analyzed active subcontractor files to prepare for audit.

Coordinated with the St. Elizabeth campus management on establishing a work- space on campus for the engineers.

Established contact lists for the program so that there can be an accurate records of who is apart of the program.

Supported staff from other departments in assigned project-based work, as needed.

Ensured conference rooms are technology-ready and trouble shoot problems.

Served as liaison to the Security Office by providing them with information about suspicious activity, breaches of security procedures, or unusual situations.

Managed conference room scheduling calendar and requests from staff for conference rooms.

Maintained Reception Procedures Manual for the front desk and train all appropriate staff on correct procedures for reception desk.

Student Assistant: United States Secret Service (August 2007 to May 2011)

Managed interns and their assignments.

Maintained firearms and physical fitness database.

Conducted name checks for government officials and foreign dignitaries.

Recommended and created policy and procedures for all office processes.

Audited time and attendance records for accuracy.

Determined if money is counterfeit or genuine.

Entered in counterfeit money into a database for tracking counterfeit used in this country.

Organized the counterfeit money that has been entered in a monthly report for tracking each office and its exposure.

Updated training manuals for presidential campaign detail instructions for agents.

Entered detailed information into PRISM that allows the tracking of foreign and

domestic trips for government officials and dignitaries in the United States.

Compiled data into a spreadsheet to keep track of candidate incidents.

Opened and closed trip cases.

Prepared informational manuals about the Administrative and Training Branch.

Entered photos into a database for cases Secret Service wide.

Researched religious fundamentalism for inter-agency briefings.

Entered agent job applicants into applicant tracker computer program for eventual review.

Closed background investigations for agent job applicants.

Performed various administrative jobs such as filing, answering phones, and distributing mail.

Mailed back 1604s to banks so they can appropriately determine their financial exposure to counterfeit money.

Observed and participated in training exercises at Secret Service training center.



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