Carlos A. Pozo

** ******** ****** ****** ***** NJ, 07643 201-***-**** acqgop@r.postjobfree.com

IT Support Specialist

Systems Administration…Operations/Hardware Support…Project Management

Versatile IT professional with 16+ years extensive qualifications in all aspects of systems administration, network / server operations, Active Directory, and hardware / software solutions. Exceptional skills in creating solutions that increase operational efficiencies. Able to execute solutions for all network parameters and data interfaces including telecom, security, and recovery protection. Professional competencies include:

Fluent in English and Spanish

Continually strives to expand and improve personal knowledge in all assigned areas

Commitment towards teamwork and willingness to contribute beyond daily expectations

High degree of resourcefulness and initiative in project fulfillment

Accepts accountability for all technical aspects of work, quality, efficiency, workflow, and customer service

Skilled in communicating technical information to both technical and non-technical personnel

- EXPERIENCE HIGHLIGHTS -

Senior IT SUPPORT SPECIALIST 2007 - Present

Nice Systems, Inc., Rutherford, NJ

Provide 24-hour support and tier 2/3 PC and Network technical assistance to over 1,000 computer system users, analyzing, identifying, and answering questions to resolve problems in person, via phone, or from remote locations. Install, upgrade, and troubleshoot operating systems, Exchange 2003/2007, OCS, Cisco IP phone systems, RMX Polycom, hardware/software, Symantec Endpoint firewall and anti-virus servers, back-up software for field laptops.

Level 2 Exchange Administrator and BES administrator

Responsible for all Exchange mailbox migrations from Israel to the Americas domain

Primary point of contact for all Outlook issues

Administer in all aspects of Active Directory Services (ADS) 2003

Deploy, configure and manage Cisco IP soft phones and desk phones for the Americas

Manage video conferences using the RMX Polycom system

Print Server, Right Fax, FTP and File Server Administration

Key Contributions

Managed the roll out of connected backup solutions to over 700 laptop users

Trained technicians on and managed the Symantec Vault Enterprise solution to decrease the size of large mailboxes

Integrated users from newly acquired company into Active Directory and Exchange

Cleaned up all NA meeting rooms by converting them to room mailboxes and renaming them to standard UNC

Executive/Server Support 2005 - 2007

BMW of North America via CompuCom, Woodcliff Lake, NJ

Provided Executive support to include: hardware and software support to CEO,CFO, Executives and administrators, also to include: firewalls and switches, Active Directory, DNS, anti-spyware and anti-virus programs, exchange servers, system backup, upgrades, printer configuration, print queue creation and PC repairs.

Structured work requests to resolve problems with minimal end user intrusion and disruption to work flow

Setup and support of Blackberry’s

Diagnosed,repaired and provided 24x7 support for all hardware issues on over 200 Compaq servers

Installed and configured ILO cards for remote access of servers

Configured teaming and clustering on print and file servers for redundancy

Early Experience:

NT Administrator, Hoffman La Roche Pharmaceutical, Clifton, NJ 2004 – 2005

IT Support, Skanska USA, Parsippany, NJ 2003 – 2004

IT Support, ITS, Hamilton, NJ 2001 – 2003

Systems Administrator, Summit Bank, Fairlawn, NJ 1999 – 2001

IT Support, CompuCom, East Hanover, NJ 1995 – 1999

Carlos A. Pozo

35 Marshall Avenue Little Ferry, NJ 07643 201-***-**** acqgop@r.postjobfree.com

- EDUCATION and CERTIFICATION -

The Plaza School Of Technology – Computer Technician training 1994 – 1995

Certifications: Microsoft Certified Professional (MCP), A+,

Technology Addendum

HARDWARE: IBM Compatible PC’s

Blade Servers

Compaq Servers

Raid Controllers

Routers

Switches

Patch Panels

PDA’s, Blackberry’s, IPhone

Polycom RMX

Cisco IP Phones

HP laser printers

SOFTWARE: Windows XP Professional - Windows 7,

Windows Server 2K3 - 2K8,

Microsoft Office 2003 - 2010

Various Backup Software

Microsoft Exchange 2003, 2007

Windows Power Shell

Novell 3.11, 4.11

Symantec End Point 11

MacAfee

Blackberry Enterprise Server

Cisco Unified Call Manager Voice Over IP Technology

Cisco Unity voicemail

Adobe Suite

Checkpoint Secure Remote

RMX Polycom Manager

Right Fax Server

Blackberry Exchange Server

HP Teaming

Clustering

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