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Customer Service Project Manager

Location:
Denton, TX
Salary:
60,000.00 Yearly
Posted:
June 27, 2015

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Resume:

Sammy Bryan

940-***-****

acqgoh@r.postjobfree.com

**** ******* ** ****** ***** 76209

Engineering Customer Service Project Manager

Project Manager February 2008 to March 2013for VERIZON ENHANCED COMMUNITIES (VEC) managing SFU Portfolios that are developing new properties, and additional phases in the Verizon FiOS areas Nationally, and MDU Portfolios having FiOS services placed for their overlay properties, Work with Engineering and Construction to schedule the build process for the Greenfield SFU and MDU buildings to meet their first required customer service dates.

Villanova University course for Project Management completed and received the Masters certification August 2009.

VERIZON LOCAL MANAGER May 2006 to February 2008 for CUSTOMER Services for FIOS service installation. Perform safety and quality inspections of technicians for work order installation. Work with engineering and construction to resolve service damage claims and customer escalation issues.

VERIZON FEDERAL NETWORK SYSTEMS (FNS) October 2001 to May 2006 Site Supervisor for Outside Plant, Warehouse, Visional Documentation, Special Projects and data on customer site with supervisory for a combined crew of 20 technicians. Manager of Engineering technicians for the design of fiber optics to replace Department of Energy copper network system with the fiber optic network system.

INTEGRATED TECHNOLOGIES CORPORATION June 1994 to October 2001 managed the design engineering of a fiber ring throughout the state of New Mexico with fiber rings in seven separate cities all connected together.

TEKNON CORPORATION August 1988 to June 1994 managed engineering, technicians and project manager for communications installation of both Copper and Fiber Optic cable for GTE in North Texas and Southern Christian University.

August 1988 Associate Degree in Telecommunications and Computer technologies now 26 + years of experience in managing the communications industry 14 years contractor with GTE managing of both fiber and copper inside and outside plant to include project management and infrastructure locates.



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