Alfie Barrete

Lapu-Lapu Cebu City, Philippines

Telephone # 011************/ 011************

acqgof@r.postjobfree.com

** ***** ***/ ******

Married

Objective: To obtain a position as a team-player in a people-oriented organization where i can maximize my customer service experience in a challenging environment to achieve the corporate goals.

Education March 1993- March 1997

University Of San Jose Recoletos

Cebu City, Philippines

Bachelor of Science in Hotel and Restaurant Management:

Work Experience April 2002 - Present

Norwegian Cruise Line

Coral Gables Miami, Florida

Guest Service Manager / Asst. Guest Service Manager

Responsible for Front Office Staff and Guest Services

Responsible of checking in guests and check out in every port of call

Follow up daily matters/ situation in the Guest Concern logbook.

Responsible for assisting guests that have lost luggage from the Airlines.

Responsible for handling stateroom change request

Handles problem solving issues.

Oversees the duty schedules for the Guest Services Staff and Guest Services Assistant Manager. Ensures the Group Services Coordinator and Concierge do not work more than 10 hours a day/70 hours per week unless necessary. Balancing the respective workloads must be considered.

Motivates the Guest Services Staff to be consistently upbeat, friendly and outgoing. Ensures they adhere to the established policies and procedures. In particular greeting guests, problem solving and follow-up to guests’ requests, telephone etiquette, and use of the P.A. System

Responsible for handling guest stateroom change requests. The practice of charging guests for upgrades according to company policy should be adhered to, unless upgrades are given for problem solving

Follow-up on daily matters recorded in the Guest Concern log.

Verifies that accurate stateroom status and guest accounting information is maintained and properly communicated to the Chief Financial Accountant and Financial Accountant.

Park Place Hotel March 2000- April 2002

Cebu City, Philippines

Front Desk Agent

Responsible of checking in and out of guests.

Responsible of handling cash float of $150.00

Responsible of taking room reservations over the phone

Handles multi task job.

Handle guest’s complaints

Harbor View Hotel March 1997-February 1999

Cebu City, Philippines

Front Desk Agent

Responsible of checking in and out of guests.

Responsible of handling cash float of $100.00

Responsible of taking room reservations over the phone

Handles multi task job.

Skills

Language Speaking Writing

English Fluent Fluent

Visayan Mother Tongue Mother Tongue

Computer Microsoft Word, Excel, Micros/ Fidelio Front Office / Issuetrax

Reference:

Klaus Lugmaier- Director of Hotel Operations, Norwegian Cruise Line

Telephone number – 786-***-****

Jean-Pierre Joubert- Director Shipboard Global Tour operations, Royal Caribbean Cruises.

Telephone number- 305-***-****, email address- acqgof@r.postjobfree.com

Carlos Abella- Hotel Director, Resorts World Bimini, Bahamas

Email address; acqgof@r.postjobfree.com

Contact this candidate