LouAnn Braden

acqgnk@r.postjobfree.com - 303-***-****

PROFESSIONAL GOALS

I am searching for a Customer Service Position. I have experience with Software Testing, 401(k)s and previous banking experience. In addition I have excellent Customer Service Skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

Manager - Shift Lead

Walgreens Company - Denver, CO - February 2015 to Present

Responsibilities

Leading a team during a specific shift. I am also responsible for assuring the cashiers do not

have too much money or assist them if they need additional monies or change in the register. It

is my responsibility to count the safe at the beginning and end of my shift to validate the

amount is accurate. I enter this information into our computer. I sign in or out at the beginning or

end of the day.

Accomplishments

I have been given accolades for my Customer Service skills through a survey at the end of our

receipt.

Skills Used

Money Management. Team Lead. Ensuring all duties get completed in a shift. Mentoring my

team. Computer

Senior Software Tester and Business Analyst

Great-West Life/FASCore - Greenwood Village, CO - January 1999 to February 2013

Produce test plans by reviewing business specifications and determining test cases in order to

ensure thorough

testing of applications/transactions.

• Creation and execution of automated test scripts in QTP.

• Set up and maintain test data by utilizing technical tools (e.g. SQL, UNIX) in order to facilitate

efficiency and accuracy of testing.

• Perform functional, integration and regression testing by executing on-line and batch

transactions. - Work

with the business area to understand and analyze requirements for feasibility and functionality.

• QA for our newly redesigned Web sites.

Senior Account Manager in 401(k) Operations

Great West Financial - Englewood, CO - February 1991 to January 1999

Team Lead for a block of 401(k) business for operations. They processed Contributions,

Distributions,

Transfers and Allocation Changes.

• Set up New 401(k) plans working with both the sales representative and the client.

• First line of Customer Service for the Client.

• Wrote performance reviews.

• Assisted in enhancing the team's business skills.

EDUCATION

Various technical training facilities.

Project Management

SQL - beginners - advanced

UNIX

Customer Service

Managing Priorities

Leadership Skills

Object oriented training

Contact this candidate