JAY FLETCHER
Reno, NV. **511
775-***-**** / acqgmy@r.postjobfree.com
RESUME COVER LETTER
Experienced result oriented General Manager with a 20 year proven track record of exceeding expectations and goals while successfully carrying out day to day operations; creating immediate profits / cash flow, and planning for long term growth and expansion in a customer and employee fun and friendly environment; and always maintaining hands on control.
I started in the automobile business when I was still in college at 18 and was quickly promoted to sales manager and then General Manager. I have been fortunate to be instrumental in making every dealership I have been General Manager become one of the most profitable in the Region, State or in one case the most profitable in the country; while always maintaining a positive reputation in the community.
I like to think I am more than just a good automotive guy, people person, and General Manager. I also like to think I am a good business person who understands the value of not only volume sales, gross profit, customer / employee satisfaction, but also understanding the importance of minimizing expenses and bringing all those things together to create a positive bottom line and net profit.
Thanks for taking the time to review the enclosed resume and I look forward to hearing from you.
Jay Fletcher
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RESUME
JAY FLETCHER
9 Years-General Manager- Val Strough Group (24 Dealerships, Foreign and Domestic lines- Northern and Central Ca.
*Opened and made very profitable 8 new franchise purchases, while continuing to operate
our very profitable Honda/Mazda and Ford dealerships as the General Manager
*Completely staffed, hired and trained employees for all these new franchise start ups
*Established policies, procedures and company hand book
*Took one franchise we purchased out of bankruptcy to a $3 million profit in our first 9
months and doubled that for the next 5 years.
*Surpassed all internal forecasts and factory objectives
*Handled all advertising
*Always number 1 or 2 in sales volume and Gross profit for the Region, or State
*Established a BDC / C.S.I. department and sales training every day
*Handled all aspects and departments of the dealerships & factory/banking relationships
*(Absentee owner that I only saw about every 3 months)
(DEALERSHIPS SOLD TO HENDRICKS GROUP)
6 Years-General Manager-Ford/Nissan Dealerships- Northern Ca.
*Increased new and used retail sales to 550+ vehicles per month to become the 2nd largest
volume Ford Dealer in the Region
*Increased average retail gross per vehicle to $3,850.00 by training every day on selling the
Product and the dealership, not just the price.
*Set up customer relations, BDC, and internet departments
*Opened parts and service to 3 shifts 24/7 with 80 Techs
*Extremely profitable every year.
*Good Ford and Nissan C.S.I. Reports
(DEALERSHIPS SOLD AFTER I LEFT))
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RESUME
JAY FLETCHER
3.5 Years-General Manager-Ford Dealership- Northern Ca.
*Dealership had lost $1 million in each of the two years prior to my employment
*Made it very profitable in my first 7 months and became the 11th most profitable Ford
Dealer in California for the next 3 years
*Handled all aspects of the dealership
*Increased new and used sales volume by 38% and average gross per vehicle by 34%
with sales training every shift change – focusing on product and the dealership qualities
*Became the 4th largest parts and service dealer in the Nation
*Set up BDC, Social Media, customer relations and training departments
*Blue Oval customer satisfaction dealer
5 Years-General Manager – Dodge Dealership in Nevada
*Became the most profitable Dodge Dealer in the country during my employment
*Mostly absentee owner
*Handled all aspects and departments of the dealership
*Increased sales volume by 40% and average gross by over $900 per vehicle, with sales training every day on selling the product, and the dealership, not just price
*Increased parts and service sales by 22% and gross as a percent of sales by 4.5%
*5 Star customer satisfaction dealership
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SUMMARY
***Strong financial statement skills
***Rare G.M. that likes and knows parts and service
***Excellent people skills with long term employees (Fun environment)
***Expense controls and reviews
***Strong retail sales volume and gross capabilities
***Highly organized and Goal oriented
***Advertising experience
***In most of the dealerships above I also handled the used car departments without a used
Vehicle manager.
***Experience with Ford, GM, Honda, Mazda, Acura, Subaru, Hyundai, Dodge, Toyota, Jeep,
Nissan and Lincoln lines while at the Val Strough Group
***Fun guy who enjoys life and work, and a pretty good 18 handicap golfer
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