Denise Sitarski

**** ******* ******

West Seneca, NY 14224

Phone: 716-***-****

E-mail- acqgmp@r.postjobfree.com

Summary:

Over 10 years of Customer Service and General Office experience.

Advanced knowledge of Excel, Microsoft Word, Outlook, Get Paid, Regional Insider, NCO Check System, Skipjack, AS400, Theta, and Captaris System, Ceritar, Beanstream

Experience:

2014 - 2015 Loan Analyst- Seneca Mortgage Servicing – Elma

NY

Audit loans to ensure accuracy.

Document Requests to provide information missing from loans.

Quality control check audits.

Scan audits into the system once completed.

2013-2014 Administrative Assistant- Meyers Distribution- Cheektowaga NY

Creating invoices to distribute to present and future clients.

Collecting and allocating funds to specific bills.

Accounts payable responsibilities for all outstanding bills.

Managing expense reports for employees and supplies orders.

Responsible for managing sister companies accounting system.

Processing credit card payments via phone/email/etc.

2011-2013 Administrative Assistant - Sgroi Financial – West Seneca

NY

Update customer files prior to appointments.

Assist with front desk greeting clients when needed.

File customer asset reports.

Answer incoming calls.

Provide support to Financial Planners when needed with multiple tasks. General office work.

2011 -2011 Customer Care Specialist – Gridway Energy Buffalo, N.Y.

Provide residential or commercial customers with quotes

Recruit customers for energy plans.

Write, sign, and send letters to new customers.

Address marketing material with customer information

Update daily future trackers, utility trackers, and competitor tracker.

Enter data into excel spread sheets on a daily basis.

2009- 2011 YRC Worldwide - Revenue Specialist - Cheektowaga, N.Y.

Manage $2 million portfolio of accounts.

Make outbound business to business calls.

Research past due accounts and collect on accounts that have past due monies owed; assist with the correction of billing or pricing errors.

Assist other collectors with account problems and resolution.

Respond to incoming calls from clients with questions regarding their accounts/invoices.

Work with corporate office to resolve billing issues.

Perform data entry to update account.

Type e-mail correspondence and create reports within Excel.

Software used: GetPaid collection software and AS400.

2007-2009 Administrative Assistant – UPS Supply Chain Solutions Cheektowaga, N.Y.

Process customer orders for all clients via e-mail, fax, and phone.

Log each shipment into the main system for processing.

Insure orders are delivered in a timely manner.

Organize all orders sent via fax to be distributed to the correct employee.

Collect and sort all completed paperwork from employees to be reviewed by auditors.

Maintain and file customs paperwork for shipments.

2006-2007 Trade Direct Administrative –UPS Supply Chain Solutions Cheektowaga, N.Y.

Work with warehouse personnel, carriers and management to ensure the highest level of customer service.

Work with UPS claims department to maintain all outstanding claims.

Insure orders were picked up in a timely manner. Enter all shipment information into the system.

Trace orders that were not received by customer.

Responsible for maintaining multi-line phone system.

Pick and pack orders to be shipped out immediately.

Assist management with the input of time sensitive documents.

Set appointments with existing customers.

2004-2005 Customer Care Representative Key Bank – Amherst, N.Y.

Work with existing clients to update accurate account information.

Recommend offers to improve customer status.

Assist clients on opening new accounts and applying for loans.

Access all customers account information for quality customer service.

Education

Harkness Center Graduated 1999

Alden High Graduated 1999

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