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Customer Service Management

Location:
Phoenix, AZ
Posted:
June 27, 2015

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Resume:

Laurie Wearne

H: 480-***-**** acqgg8@r.postjobfree.com

Summary

** ***** ** ********** ** customer relations with 6 years dedicated to the insurance industry

Entry level accounting/ billing and reconciling accounts

Possess self-motivation and organizational skills

Managerial experience

Money management

Education

Paradise Valley Community College Paradise Valley, AZ

Associate Degree in Accounting 2009 to 2013

Graduated

Skills

Quick Books knowledge Effective time management

Customer Service Reliability

Word Detail Oriented

Money management Accuracy

Power Point Highly motivated

Organized

Experience

The Hartford Insurance Company/ Enfield, CT

The Phoenix Mutual Insurance Company 1984 to 1990

Billing/Account Services Associate

Directed training classes for new computer program

Reviewed and calculated individual ratings/calculated pro-rates

Input invoices

Prepared, printed and mailed invoices and termination notices

Managed, reconciled, processed, and balanced group and customer accounts

Input insured’s changes ie: salary changes, address changes, new rates

and bills into the computer

Reconciled billing ledgers for companies ranging from 50 insurers to thousands

of insurers

Researched and responded to inquiries on new rates or

missing information and responding in a timely manner to ensure client

satisfaction

Checked figures, postings and documents for correct entry and mathematical

accuracy

Investigated and analyzed client complaints to identify and resolve issues

Researched and resolved billing problems that had been previously missed

Home Day Care Enfield, CT

Owner 1990 to 1998

State certified

CPR certified

Documented all accounting responsibilities and reported all income

Ensured all files and bookkeeping were accurate for unscheduled state

checkups

Michael Monti’s Steak House Scottsdale, AZ

Manager 1998 to 2001 .

Managed Host/Busser staff

Accounted for nightly food/liquor inventory

Monitored banquets

Ensured guest satisfaction

Executed closing duties in securing the restaurant nightly 5-6nights a week.

Checked out all servers and accounted for money

Entered all closing information onto Excel spreadsheets and ran all nightly

reports

Ensured cash bank deposits were accurate and dropped

General Cashier tasks

Village Tavern Scottsdale, AZ

Server 2001 to Present

Trained and mentored new servers

Ensure stations are stocked for efficient service

Anticipate guest’s needs

Ensure guest satisfaction

Generate repeat and referral business

Team Member

Money management



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