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Customer Service Manager

Location:
Decatur, IL
Posted:
June 26, 2015

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Resume:

Milan Shrestha

*** ******* **** *****, **********, KY 40241 Cell: 502-***-**** email: acqgbk@r.postjobfree.com

Network Administration (CCNA)

Objective: To obtain a challenging and rewarding position in Network Administration with an organization, in which I can use my excellent customer service and team building skills to analyze and resolve networking issues and end user problems.

Education and Professional Certification:

Cisco Certified Network Associate Routing and Switching (CCNA)

Date Certified January 22, 2015

Cisco ID No. CSCO12623277

Jefferson Community and Technical College Louisville, KY, United States

Associate of Science, Major, Computer and Information Currently Attending

Technologies, Network Administration Track GPA: 4.0

Cisco Network Associate (CCNA) Expected completion Fall 2015

Kathmandu University Dhulikhel, Kavre, Nepal

Bachelor of Engineering, Major, Geomatics Engineering August 2009 to June 2012

Kathmandu University Dhulikhel, Kavre, Nepal

Intermediate of Science August 2007 to July 2009

Related and Technical Skills:

Excellent client management skills innate ability to build strong, lasting and mutually beneficial.

Fast learner and a good listner

knowledge on Network Security, C++, Database Management, SQL, HTML 5 and CSS

Fluent in Microsoft Office ( word, excel, power point and access)

Can communicate in English, Nepali and Hindi languages

Networking

Good understanding of OSI Model, TCP/IP protocol suite

Well understanding of Bridging and switching concepts and LAN technologies

Following are the main area of focus on Networking

oRouter Configuration & monitoring of Cisco router

oSwitches Configuration along with switch security

oIP addressing (CIDR, VLSM) and, Routing concepts

oSound knowledge of static routing and dynamic routing protocols - RIP V1/V2, OSPF (single-Area and Multiarea), EIGRP (Advances configurations and Troubleshooting)

oConfiguration and Implementation of ACL, DHCP and NAT

oVLAN setup on Cisco Switches and Inter VLAN routing.

oSecurity administration port security on switch and IP security on Router via Access list

oWAN Technologies (PPP, HDLC, Frame Relay, MPLS)

oMonitoring Network (Syslog, SNMP, NetFlow)

Microsoft client configuration and Microsoft server configuration is another area of focus

Hardware

Computer assembling and maintenance

Troubleshooting hardware and software problems

Installing and configuring the peripherals, components and drivers

Installing software and application to user standards

Experience:

Carriage House Companies Inc.Buckner, KY

Production Associate May 2012 to Present

Operate the machine and change over as per requirement

Inspect the finished products to ensure quality

Kathmandu University Dhulikhel, Kavre, Nepal

Computer Hardware and Software maintenance September 2009 to January 2011

Assembled the hardware and peripherals and installed the software.

Analyzed and troubleshot the basic networking problem.

Documented the problems and the procedure used for troubleshooting.

Assisted in computer lab classes.

References:

Professor Stephen DiPaola – CIT Program Coordinator at Jefferson Community and Technical college, Southwest

Dorry capple- HR Manager at Carriage House Companies Inc.

Dr. Bhola Thapa – Dean of School of Engineering, Kathmandu University



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