William H. Lesser

* * *** * * da r C reek Drive, M a n assas, Va. 201 12 C ell: 703 -507 - 6 372 W hlesser4 @ gmail .com

C learance: P osition of Trust, S ingle - Scope B ackground Investigation ( SSBI)

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C ertifications: M OUS M icrosoft O ffice User Specialist certification achieved, 2014

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N AP N on -insured Assistance Program certification achieved, 2014

C ustomer – G lock Weapons c ertification achieved, 2014

C ustomer – A c tive Shooter Awareness & F oIA c ertification s a chieved, 2015

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D AU A CQ 101, C LC 033, C ON 1 00, 1 10, 1 11, & 112 c ertification s a chieved, 2015

C areer Highlights: H ighly motivated professional w ith 9 + years of C ustomer Relations a nd O ffice

M anagement, p roviding q uality a nd e fficient e xpertise in a challenging a nd high -level

e nvironment. G overnment directly working with the FSA -VA director and facilitating

i nter -agency coordination w ith experience a nd professionalism utilizing a very b road skill

s et t o ensure customer satisfaction.

E XPERIENCE

N ovember 20 14 – P resent

Farm Service Agency - USDA

G rant and Program Specialist

D aily administration of c radle -to - grave g rant and contract functions a nd programs f or 300 F SA

c ontractors of varying size requires u se of qualitative and quantitative analysis methodologies.

D esign and implement new workflow management systems utilizing the latest methodologies.

W rote memoranda and directives in accordance with Agency guidelines and l e d i ntegrat ion into current

a ppl ication s to provide greater efficient customer support.

D esigned and engineered p rogram and enrollment s ystem solutions in a quick paced environment.

I ntegrated c urrent policies and procedures in accordance with the 2015 FSA MIDAS initiative.

W ork with c on tractors t o ensure that the g rant and p rogram packages are in accordance with FSA policy

a nd procedures a s well as integrat ed . This requires s trong FSA p olicy k nowledge of the p rogram

i nfrastructure s o f L IP, MIDAS, CARS, Subsidiary, ARC - PLC a s well as i n -depth k nowledge of F AR,

D FAR, 1 - LDAP, 1 - NAP, 1 -TAP, 2 - CP, a nd 2 1 - AO .

P rovide managerial support and hands -on user training to two program specialists, providing them with

t echnical assistance as needed. R esponsible for designing a nd integrating a new t raining system into the

c urrent structure. D uties also include time keeping and utilization of HRIS.

D irectly support the Director of FSA -VA to supply efficient and professional support as the l iaison

b etween FSA -VA and other agencies, facilitating inter -agency coordination and communication.

M eet with potential contractors to demonstrate new programs and contract opportunities t hat are

b eneficial to their operations and to help contractors determine the practicality and eligibility.

P rovide c ontract and p rogram s upport i nclud ing but n ot limited to troubleshooting various e ligibilit y

a nd enrollment sy stem problems and ensuring that the systems are continually running at peak

p erformance. P rovide hands -on training for SAM to potential contractors.

O ctober 2 0 13 – N ovember 20 14

U tiliQues t

L iability P revention Analyst

P erformed liability risk analysis on client p roperties r equiring e fficient schedule prioritization,

f requently multitasking requiring s trong workflow and time management abilities.

P rovide metrics a nd documentation to management about both testing s ystems a nd locations a s

n ecessary, requiring p reparation, drafting, editing, and submitting c orrespondence, memoranda,

e valuations, reports, and in -depth detailed write -ups of each location for liability protection purposes.

E nsure that other test personnel are on the correct projects to best utilize their time and skills .

E XPERIENCE (Conti nued)

J une 2 0 12 – O ctober 2013

A dvance Auto Parts

F inancial Analyst / Inventory Control/CS R

S trong customer relations serving as primary point of contact for customer complaints which were

c ompiled and presented to the Director of Service. Strong problem solving skills, provided research

a ssistance to effectively diagnose client problems and pro cure the necessary quality items to correct the

s ituation properly while maintaining a professional environment.

T eam management, ensuring they remain on task, recording employee efficiency and customer

s atisfaction. Trained, mentored, and advised peers a s well as those in varying levels of seniority as

n eeded with extreme sensitivity, discretion, and professionalism. P rovide training & training

d ocumentation as well as technical assistance to CSRs as needed. C reate and maintain CSR policies &

p rocedures.

I nteraction with clients from all demographics with the highest form of professionalism ensured their

u tmost satisfaction. Managed a strict schedule while networking with my counterparts at each supplier

r esulting in constructive relationships, requirin g strong interpersonal abilities.

P rovide managerial feedback, inventory analysis, financial reporting, and metrics t o t he Director of

S ervice . O versee inventory control and analysis, I nvoicing, i nput and monitored net profit, r eceivables

a nd p ayables, c ash and budget management, H RIS, w eekly profit margin analysis for inventory,

p ayment tracking, Monitored cash inflow and outflow, monthly income statements, maintaining

c ustomer accounts, payment reconciliation.

S eptember 2011 – J une 2012

S hepherd University

S tudent

M arch 2 011 – S eptember 2011

A meriCorps

O ffice Manager/Executive Assistant

Microsoft Office Professional Suite 2007/2010 to produce and maintain spreadsheets, documents and calendars

d irectly supporting the Director of Parks & Recreation at Sky Meadows.

R esponsible for Visitor Center retail operations in the gift shop including l ogistical inventory

management, cash flow management, i nvoicing, customer account management, payment tracking,

p ayment reconciliation. Input and monitoring net profit, monthly income statements, weekly profit

margin analysis, and accounts receivable and p ayable. P rimary point of contact for customer complaints .

E xecutive Assistant duties i nclude d, but not limited to, w orkflow management, e vent configuration,

t elecommunication specialist, experience handling difficult patrons with utmost courtesy and

p rofes sionalism, inventory control and analysis, strong time management skills, maintained records and

t ransactional documents, financial analysis, scheduling, t ime keeping, HRIS, d rafting and editing

c orrespondence, program planning and preparation, search engi ne marketing, invoice manager, filing,

M icrosoft Office, i nbox management, strong prioritization abilities ensuring all schedules were met

w hile maintaining the established budget. Creates documentation for review boards and forums.

W ork with rangers and e ducational providers to implement new presentations and curriculum to the

c urrent program. R equiring extensive research, preparation, and background detail gathering.

D esigned, organized, and directed the Junior Ranger p rogram a s well as various other even ts a t Sky

M eadows State Park. D aily v isitor i nteraction of all demographics, r equir ed s trong communication

s kills .

S eptember 2010 – M arch 2 011

S hepherd University

S tudent

J une 2 0 1 0 – S eptember 2010

N GO D isaster R elief, L éogâne, Haiti

V olunteer Aid Worker

D evelop and implement documentation to support operational duti es and disaster recovery procedures .

P rovide e arthquake disaster relief s upport o n a stringent fast -paced schedule b y p roviding aid to minor

i njuries, providing emotional support, and restoring damaged p roperty.

C reates documentation for review boards a nd forums .

E stablishes and implements quality control and assurance procedures for p roject related technical

d ocumentation. D eveloped an intermediate proficiency of the French language through immersion.

S eptember 2 00 9 – J une 2 0 1 0

S hepherd University

S tudent

William H. Lesser IV 703-***-**** 2

E XPERIENCE (Continued)

N GO R elief M ission, Kibwezi, Kenya J uly 2 00 9 - S eptember 2 00 9

V olunteer Aid Worker

D eveloped crucial points of contact and facilitated inter -personal relationships between the Kikuyu and

L uhya tribes, ensuring efficient maneuverability throughout the region. This required s trong

c ommunication abilities with individuals of all levels of education, wealth, and across various language

b oundaries and nationalities. P rovided support in community development, b uilding restoration, a nd

c ommunications services. Intermediate profici ency of the Swahili, Kikuyu, and Dholuo languages.

P er formed l ogistical inventor y analysis f or each p roject ensuring enough materials were available to

a ccomplish each objective . P rovide procedure documentation as well as updating various maintenance

l ogs. D eveloped coursework, organized, and presented courses on North American culture.

J anuary 2 00 6 – J uly 2009

A ppleTree Preschool & Academy

E xecutive Assistant /Teacher

D eveloped, organized and presented l esson plans, educational a ctivities, and events f or 1 5+ children

r anging from 5 to 8 years of age a nd occasionally their parents, u tilizing strong inter -personal abilities

a nd the ability to handle diffic ult personalities professionally while maintaining strong organization

s kills and class control.

P e rform d aily a ppointment and schedule management a nd memoranda composition in a fast -paced

e nvironment, requiring strong utilization of Microsoft Office S uites, communication abilities, and

e fficient time management.

P rovide inputs to lead i nstructor f or w eekly reports, staff meetings, parent -teacher conferences, a nd

o ther forums. Documenting processes and procedures for future reference, training, and guidance.

A ssist in the technical and ap plication training of personnel on an individual level as well a s multiple

p ersons simultaneously. Intermediate proficiency of the Spanish language through immersion.

A PPLICATIONS

S harepoint M icrosoft Office Suite 2010

G uaranteed Loan System (GLS) M icrosoft Office Suite 2013

S AS C itrix

O racle A dobe S uite ( Acrobat, Photoshop, etc.)

N ational Receipts & R eceivable System ( NRRS) P eopleSoft

S PSS V isual B asic

M argin Protection Program Decision System L otus N otes

M ySQL B rassring

M icrosoft Office Suite 200 3 & 200 7 M icrosoft Lync IM

EDUCATION

L ord Fairfax C ommunity College P resent

A ssociates of Arts & Sciences - B usiness Administration

S hepherd University 2 012

B achelors of Science, M ajor – P olitical Science, Focus: Public Administration, International Relations

M inor, History

N orthern Virginia Community College 2 009

A ssociates of Arts & Sciences - L iberal Arts

O sbourn Park High School 2 006

A cademic – A dvanced D iploma, 4 years of German language coursework.

TRAINING

SPSS Research & Statistical Analysis

SAS Principles of Management

Data Manipulation Certified Microsoft Office Specialist for 2000,

2003, 2007, 2010, and 2013

Intelligence & Risk Analysis

REFERENCES

Upon Request

William H. Lesser IV 703-***-**** 3

Contact this candidate