Matthew R. Ebert

920-***-**** acqg9e@r.postjobfree.com

EDUCATION ADDRESS

Bachelor of Business Administration 14808 Avenues of the Groves

Human Resources Management Apartment #11115

University of Wisconsin Oshkosh Alumni 2014 Winter Garden, FL 34787

PURPOSE

Goal driven, learner, and team player. Skilled in all aspects of Microsoft Office programs, always looking for new ways to

expand the company’s current presence in all aspects of the business markets while maintaining the highest level of

professionalism

WORK EXPERIENCE

• The Walt Disney Company-Orlando, FL Guest Relations Host

January 2015-Present

o Providing outstanding Guest Services and assisting with all Guest needs

o Engaging Guests in MyMagic+ Components including My Disney Experience profiles

o Assisting Guests with Language Assistance Services, ticketing, dining reservations, and special service needs

o Acting as the communication hub for the park, handling and resolving Guest concerns

o Communicating extensively and partnering with other areas within each specific park and other Walt Disney

World Parks and Resorts properties

• Evergreen Retirement Community –Oshkosh, WI Human Resources Intern

Fall 2014 Semester

o Recruited and reviewed candidates applications through online profiles

o Scheduled candidate interviews and administered interviews alongside hiring managers

o Reviewed references and background checks through online service providers

o Extended offer invitations to candidates who successfully passed all job requirements

o Administered new hire paperwork before orientation

• The Walt Disney Company-Orlando, FL Entertainment-Performer

Disney College Program-Fall 2013 Alumni

August 2013-January 2015 (Seasonal)

o Adhered to “Four Keys” and other company safety policies

o Worked alongside numerous other cast members with little upper management supervision

o Performed in shows, parades, and character meet and greets

o Maintained work place standards always giving a “great show”

• Northwestern Mutual-Oshkosh, WI Human Resources Intern

Spring 2013 Semester

o Consolidated and updated clients personal financial files

o Assisted in the hiring of potential new employees during the interview process

o Facilitated new hiring orientation, learning and development, and general Human Resources services

o Monitored weekly payroll for twenty five employees

• Watertown Park and Recreation-Aquatics-Watertown, WI Assistant Manager

April 2010-September 2012

o Managed and oversaw pool staff of 15-25 people on a daily basis

o Oversaw daily maintenance of the pool and bathhouse/restroom facilities

o Communicated regularly with both pool staff and guests, resolving any issues

o Complied with all company set policies and procedures, along with water quality regulations and procedures

COMMUNITY/ORGANIZATIONAL INVOLVEMENT

• Member – Oshkosh Society for Human Resource Management 2010-2014

• Member – Delta Sigma Phi Fraternity 2010-2014

o Social Chair, Social Media Chair, Judicial Board Chairman, New Member Educator

• Member – Interfraternity Counsel – Vice President of Public Relations 2012-2013 Academic Year

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