Steven Grundy

acqg7m@r.postjobfree.com Mobile 408-***-****

US Work Authorized - Permanent Resident (Green Card),

Profile:

Highly resourceful, problem solver. Skilled at process development, enhancement and organization.

Proactive by nature, results and goal oriented. Mature and disciplined. Tolerates ambiguity.

Enthusiastic and quick learner of new technology and concepts. Able to prioritize and make decisions.

Superior troubleshooting problem-solving, works in a logical, methodical, multi-tasking intuitive manner

Delivers practical common sense solutions. Strong interpersonal and soft skills.

Considered persuasive, outgoing, personable, positive.

Highly effective interaction with; senior management, technical & non-technical contributors

Excellent analytical, business process, system documentation, technical and problem solving

Proven team player with motivational and moral building skills. Extensive business practice knowledge

Strong follow-up, determination, Collaboration, Good judgment, Adaptable to change.

Observant, pays attention to detail, accurate and maintains the big picture

Maps business needs to technology. Strong in research and the application of best practices

Low maintenance individual, good humored, delivers exceptional customer service

Summary Experience:

Technical Project leadership and management. Track record of meeting project deadlines and objectives Independently plan and manage large, complex installations, migration projects

Level 3 Support, Windows Server, Win 7, XP, Win 2K, 802.11x, RSA, NES, TAOS, Nokia / IBM

Administer ShoreTel VOIP phone system, Apple Mac support, SAS70 – NES Financial

Install and support VMware ESXi vCenter with iSCSI in production environment – NES Financial

R&D Engineering, Lab, Production & QA Dept. support, VIVOtech, Corsair, PMC, Nokia, Lam, Palm

Installation and optimization monitoring of Exchange, Sharepoint, SQL, - TAOS, Global ADmins

Network & Server Performance monitoring and Application tuning, VIVOtech, NES, TAOS,

Win 7 Migration Desktop, Financial Applications, VPN issues, VIVOtech, Nokia / Washington Mutual

XP Migration & Desktop support, Healthcare applications, HIPAA, John Muir Mount Diablo Health

Upgrade Baystack Wireless to Cisco Aironet, John Muir Mount Diablo Health

Project Lead Windows 2000 Rollout and Migration, Palm

Rollout and Support for >3500 NT4 workstations, Motor Vehicle manufacturer – UK

Spector 360 – (employee security monitoring tool), install, configure optimize and monitor – TAOS client

Administration \ Installation Windows 2008, 2003, 2000 & NT 4 Servers, Exchange 07, 03, 5.5,

System Image builds \ Hardware builds, Server & Desktop, Licensing, Firewall configuration, Networking, VLAN’s, DNS, DHCP, Wins, TCP/IP, Security concepts

RedHat RHEL 5 & 4, NES Financial, PMC-Sierra – SUSE Linux Enterprise - TransContinental

Summary:

Manages client expectations, Hands-on technical management (people and process)

Condenses complex technical information and articulates in a succinct manner

Prioritizes multiple tasks and shifts workload based on business impact

LDAP, DNS, WINS, DHCP, TCP/IP, subnets, routers

Able to follow directions by the project lead or supply clear and concise directions to others

Thrives in a dynamic environment, with short timelines, ambiguities and limited resources

Special Skills:

Works without direct supervision - part of team, directly with customers, Excellent planning, verbal, written

Credible with good presence, presentation and client facing

Contributes above and beyond the necessary tasks and duties, wears multiple hats

Steven Grundy acqg7m@r.postjobfree.com Mobile 408-***-****

Employment History:

Nunes Company – Senior HelpDesk (Initially a short term contract for Vacation coverage)

Salinas, CA Jan 2015 – June 2015

Industry: Agriculture – Produce Growers – Cooler Operations, under the “Foxy” label

Increased user productivity by reducing downtime, configuring and tuning systems. Support for local and remote users, Cisco Meraki Switches - Mobile Device Management - MDM, Windows 8.x 7, XP, Office 365, OneDrive, Dropbox, 0ffice 2013 – 2010, Spiceworks, Lenovo Laptops \ Desktops, Clonezilla, Wordpress - intranet design and updates. Install network printers, build and configure laptops. Remove Symantec Endpoint SEP – install Forticlient & VPN. Troubleshoot and resolve local and remote issues \ locations looking beyond stated problem. iPhone, iPad support.

Transcontinental Northern California – Desktop Systems Administrator

Fremont, CA July 2013 – June 2014 24X7x365 environment

Industry: Printers of San Francisco Chronicle, China Daily, Metro, Good Times and newspaper inserts

Support for large scale, highly integrated commercial digital print and print manufacturing environment. Tight contractual printing deadlines – where daily penalties can exceed $100,000. Windows Server 2008 / 2003, Exchange 2010, VMware ESXi 5.5 & 4.1, SUSE 11. Nagios, MS Terminal Services, HP Servers and Blades, HP EVA 4400. Extensive support for Executive staff and 150 local users on XP, Win7 / 8. Spyware Removal, Clonezilla, Exchange & Office 2010, iPad, iPhone, Droid.

VIVOtech Inc. – Windows Desktop System Administrator

Santa Clara, CA June 2011 – Jan 2013 (company declared bankruptcy)

Near Field Communications (NFC) and credit card terminal manufacturer (PCI Compliance)

User support for 100+ local users and additional remote locations in Asia, Europe and US. VPN Support, Dell hardware - laptops & Desktops. VMware ESXI4.x & 5, Microsoft Dynamics, Palo Alto Networks, Confluence, Upgrade Symantec Endpoint 11.x to 12.x. Build maintain and support System Images using, Maintain Symantec Backup Exec 2010, Patch and update Systems, Manage Hosted Exchange, Deployed Outlook 2010 for hosted Exchange. Active Directory. Maintain Cisco VOIP System. Tripwire Deployment. User Training & Deployment, IMACS. Support iPhone, iPads, Droids

NES Financial Inc. – Windows System Admin with Desktop Responsibilities

San Jose, CA – June 2009 – January 2011 24X7 environment

Industry: Financial Services

VMware ESXi 4.1 & 4.0, vCenter, vSphere, vMotion, Windows 2008 R2 \ 03, MS Terminal Services, Exchange 2007, Barracuda 300, Acronis 10, SQL 2008, MY SQL, Redhat Linux, ShoreTel VOIP phone system, LiveSize Video Conferencing, Microsoft’s SCCM & MDT, Symantec Endpoint Protection – SEP, QuickBooks, Office 2010, 2007, Windows 7, XP, & MAC Snow Leopard, VNC, Putty, Poweredge R710, Dell 1955 & 1855 Blades, Dell PowerVault MD 3000i, Equalogic PS 6000, iSCSI, Watchguard x1250e, APC Symetra LX, Powerconnect 3448p, VPN, Dell Laptops and Desktops, iPhone, iPad & other devices, SAS 70

Fast paced environment, supporting 3 Offices - San Jose, Chicago and Boston. Support small IT Development team (6) and 70+ users. Special focus for Treasury and Finance Departments and applications. ShoreTel VOIP System Administration, LifeSize Video Conferencing support. System builds – Vmware ESXi with vCenter, Server 08 and Desktops, Software Deployment, User Migration, User Home Directory migration. System documentation, Deploy and upgrade of Symantec Anti-virus to Symantec End Point – (SEP), Vendor negotiation for hardware and software. Implemented Company printer & scanning solution. Heavy user education and training. Train and supervise intern and remote IT contract staff. Anticipate needs – deliver solutions. Configured alternative back-up VPN solution.

TAOS Mountain, Inc. TECHNICAL CONSULTANT – Windows Desktop Administrator

Server and Desktop Support \ Executive Support

Santa Clara, CA - January 2006 – December 2008

Supporting TAOS clients - PMC-Sierra (2 years), Corsair Memory, Pelikan Technologies

Environment : Windows 2008, 2003/00 Server, VMware, NetApp filer, Nagios, Ghost, Active Directory. Exchange 2003, Blackberry Enterprise Server (BES), XP, Win 2000, WSUS, Spector 360, Trend Antivirus, McAfee, Symantec AV, Outlook, Symantec’s Enterprise Vault, Track-It!, Cisco & Sonicwall VPN, Juniper Vpn, Firepass, SolidWorks, CircuitWorks, Engineering Department Support, Redhat, HID Access System, System Update and Patching, Shavlik, FDA regulated environment, Sarbanes Oxley – SOX, Telephone system support – VOIP Deployment – Cisco & Avaya, Service Now, ITIL

Windows Systems Administration - Server & Desktop Builds & patches, Optimization and Support. Active Directory, Server & Desktop Builds using Ghost, Raid, Server & Desktop troubleshooting, Applications support. Ultimate responsibility for Ghost Image Builds for HP Servers, IBM Servers, Lenovo Think Pads & HP Laptops, HP Workstations, VPN remote user support, Engineering & Lab Support, Symantec’s Enterprise Vault, Managing Netbackup & Iron Mountain Offsite inventory, RedHat \ CentOS support

C- Level Executive Support.

IBM Global Services, ON-SITE SUPPORT, San Ramon, CA

September 03 – August 05 - clients; Nokia, Lam Research, Washington Mutual Bank

Environment: XP, Windows 2000, Lotus Notes, Symantec AV, Internet Explorer, Sametime

IBM \ Nokia Inc. Mountain View, CA - May 04 – August 05

Member of five person On-site team supporting four sites (Mountain View (800), San Francisco, Menlo Park, Scotts Valley) 1200 + seats, remote users, domestic and international visitors. Engineering, Marketing & Sales Department support.

Environment: Windows XP \ 2000, Redhat, Active Directory, Lotus Notes, Sametime, MS-Office, Remedy, Symantec AV, Tivoli, Checkpoint VPN, Network Unplugged, Firefox, IBM \ Lenovo

Thinkpads T43 - 600 \ Dell C & D series laptops, Dell Desktops, Nokia mobile phone support.

Diagnose and resolve complex Network and PC issues, application installation, system & data recovery, Registry fixes. Multi language pack support Finnish, German, French, Audio Visual \ Satellite Web cast support, Wireless 802.11x support, Checkpoint VPN, MS-Office 03, System Patching, Spyware detection & Virus removal, Imaging – Ghost Enterprise 8 & 7.5, Sysprep, Image builds and updates, Upgrade of Symantec Anti-Virus, Printer support

IBM \ Lam Research, Fremont, CA, Norton AV Deployment, Spyware, Outlook, Cisco Aironet, Environment: Windows 2000, Remedy, Norton AV, Office,

IBM \ Washington Mutual Bank

Environment: XP, OS2, Exchange, Office, RSA secure ID, VPN

World’s Largest XP Migration project, > 60,000 seats

Team Lead - Post Migration Support, ancillary Migration duties OS2 - Windows XP

John Muir Mount Diablo Health Systems, Walnut Creek, CA,

August 2002 – January 03 (Contract)

Environment: Windows XP, 2000, 98 NT, Novell & NT 4 Domains, Exchange 5.5, Ghost 7.5,

Track-It! McKesson Pathways \ Horizons, Cisco Aironet, Toshiba Tablet PC

XP Pro upgrade for clinical applications (McKesson Pathways – Horizons upgrade)

Ghost Enterprise 7.5 - directed broadcast, Sysprep, training, login, pre and post migration application support, troubleshooting and follow up. Upgrade from Baystack to Cisco Aironet Wireless Network

Milestone Technologies, CONFIGURATION ENGINEER, Fremont, CA,

August 2000 – March 2002

Environment: Windows 2000 Server \ Workstation, NT Server, Solaris, Redhat,

Disconnect, move & re-connect Server rooms and Data Centers. Post move resolution

Re - configure Sun Solaris workstations, Configure desktops, laptops.

Clients including Sybase, Yahoo, Juniper, First Franklin, Visa, Prudential, Condor

Palm Inc. Santa Clara, CA

August 2000 – April 2001- (Contract - Milestone Technologies)

PROJECT LEAD – TECHNICAL DEPLOYMENT - Windows 2K

Environment: Windows 2000, Active Directory, Office 2000, Notes, Remedy, Exchange, Palm, Pocket Mirror, Engineering Department Support, Multi Language packs

Lotus Notes 4.6 to Exchange Migration build PST (personal folder) and deploy to workstation

Migration 2000 + users from Win 9x, NT4, Lotus Notes 4.6, Novell 4.x

Project management and reporting. Project meetings, strategy advice

Third Level support and daily assistance and supervision of 7 migration technicians

Partial Skills listing - OS and Related

Windows 2008R2 2003 2000 Advanced Server, Windows 7 Enterprise & XP Pro, 2000 Pro,

WSUS – Windows Server Update Services, Virtual Server R2, VMware, vCenter, vMotion, NT 4 Server & Workstation, Terminal Services – RDP, VNC, RedHat RHEL 5 & 4, & CentOS, Linux 9.x, 7.x, Solaris 8, Jumpstart, NFS, NIS, NIS+ & Unix Scripting, Windows 98, 95, 3.xx, MS-Dos, DOS / NT batch files, SAMBA, Mac OS X., 9.x, - 7.5

Other

Active Directory, LDAP, ADAM, ADSI, MMC, DFS, Exchange 07 03 & 2000 & 5.5, Outlook, OWA, SMTP, IMAP4 MAPI, POP3, LDAP, S/MIME, SSL, SSH, Kerberos, Checkpoint VPN, Cisco VPN

RAS, RRAS, VPN, PPTP, TCP/IP, DHCP, DNS, WINS, PKI,

Knowledge of HTML and web servers – IIS 7- 4, Apache, Cpanel, Wordpress

SCCM & SMS 03 & 2.0, WSH,

PERL, Unix Scripting, Scriptit, Service packs, hot fixes, Slipstreaming

Norton Ghost Enterprise edition, Sysprep, Altiris, Marimba Castanet

Wise Windows Installer, Intellimirror, MSI, Internet Explorer - IEAK – IE Administration Kit Netscape Navigator, ArcServe 2000, Inoculate IT, Symantec Anti-Virus, FTP, Telnet, Hummingbird’s Exceed, MS-Office XP, MS-Office 2000 & Office 97, MS Word, Excel, Access, Powerpoint, ACT! Visio, Goldmine, MS Project, SQL, Lotus Notes, FileMaker Pro, PageMaker, Remedy, Pointsec,

NOVADIGM’s Radia Inventory Manager, RIS,

Network components, routers, bridges, switches, gateways, Firewalls

RIP, OSPF, BGP, IGRP, EIGRP, VLANs, Network print queues & printer configuration,

Network Monitor, Sniffer, Wireshark, Event Viewer & Performance Monitor

Hardware (partial list)

Dell 1955 & 1855 Blades, Dell PowerEdge, HP \ Compaq ProLiant Servers, IBM eserver - Xeon

Smartphones - iPhone, RIM Blackberry, RIM Blackberry,

MacBook Pro & MacBook Air, iPad, Android

Dell range, Compaq range, clones Workstations, Sun Sparc & Ultrasparc Workstations.

Dell, Lenovo \ IBM Think Pads & Desktops, Sony VAIO, Toshiba,

HP Desktops 7100 & 530, Vectra, EVO, Kayak HP laptops 6400 - 6230

2000 & NT 4 Clustering, RAID 50, 10, 5, 1, 0, SAN, NAS, NAT

Cisco Catalyst Line, 1900, 2500, 2950, 3350, 5000, IOS 11

Zebra Printers

Education, Courses and Other

B.Sc. Computer Science - University of Manchester, Institute of Science and Technology U.K.

Microsoft Courses, Solaris & Linux Courses

Excellent local Professional References, Willing to travel

Contact this candidate