Yolanda Young

*** ********* ***

Austell, GA ****8

404-***-****

acqg5n@r.postjobfree.com

Objective:

To obtain a career in a growing and innovating company that will allow me to utilize me skills and training in enhancing potential growth for the company and cultivating my career growth with advancement from within.

Professional Experience:

06/2014-Present Inventory Control Manager/CSR -Global Paper Solutions Atlanta, GA

Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.

Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.

Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.

Processes and/or approves invoices for payment.

Processes and documents returns as required following established procedures.

Performs routine clerical duties, including data entry, answering telephones, and assisting customers.

Lead, guide, and train staff and interns on related work

07/2013- 06/2014 Accounting Clerk- Hyatt Atlanta Midtown Hotel Atlanta, GA

Post room charges and taxes to guest rooms.

Processes guest charges voucher and credit card vouchers.

Posts guest charge purchase transactions not posted by the front office cashier.

Transfer charges and deposits to master accounts.

Verifies all account postings and balances.

Monitors the current status of coupon, discount, and other promotional programs.

Tracks room revenues, occupancy percentages, and other front office statistics.

Prepares a summary of cash, check, and credit card activities.

Summarizes results of operations for management.

Prepare of End of day procedure.

Run end of day process in property management software (PMS).

Understand principles of auditing, balancing, and closing out accounts.

Understand and knows how to perform check-in and check-out procedures.

06/2011- 3/2013 Customer Service Rep- American Water Works St. Louis, MO

Handled billing issues and explained rates and fess

Update and maintain customer account

Issued accurate information of customer issues for service orders

Process payments and send general correspondence.

Generated monthly invoices

Responded to customers inquiries via email

10/2010- 01/2011 Medical Receptionist- Medical Employment Directory (Temp) St. Louis, MO

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Helps patients in distress by responding to emergencies.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

10/2007- 11/2009 Billing Specialist- Next Gen Practice Solutions St. Louis, MO

Answers questions from patients, clerical staff and insurance companies

Identifies and resolves patient billing complaints

Prepares, reviews and sends patient statements

Evaluates patient’s financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.

Reviews accounts for possible assignment and makes recommendations to the

Billing Supervisor, also prepares information for the collection agency.

Performs daily backups on office computer system

Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.

Conducts self in accordance with HPA’s employee manual.

Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

09/2005- 10/2007 Billing Clerk- VNA Tip Healthcare St. Louis, MO

Gathers Medicaid billing information by reviewing patient hospital records; checking for completeness.

Ensures payments by verifying accuracy of Medicaid coding.

Bills Medicaid carrier by inputting billing information to database; initiating electronic transmissions.

Resolves disputed claims by gathering, verifying, and providing additional information; following-up on claims.Resolves discrepancies by examining and evaluating data; selecting corrective steps.

Adjusts patient bills by reviewing remittance advice; consulting with Medicaid office.

Prepares monthly reports of Medicaid billing by summarizing billings, adjustments, and revenues received.

Updates job knowledge by participating in educational opportunities; reading professional publications; keeping current on Medicaid billing and reimbursement procedures.

Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements

Accomplishes billing department and hospital mission by completing related results as needed.

05/2003- 9/2005 Night Auditor- Sheraton St Louis City Center St. Louis, MO

Post room charges and taxes to guest rooms.

Processes guest charges voucher and credit card vouchers.

Posts guest charge purchase transactions not posted by the front office cashier.

Transfer charges and deposits to master accounts.

Verifies all account postings and balances.

Monitors the current status of coupon, discount, and other promotional programs.

Tracks room revenues, occupancy percentages, and other front office statistics.

Prepares a summary of cash, check, and credit card activities.

Summarizes results of operations for management.

Prepare of End of day procedure.

Run end of day process in property management software (PMS).

Understand principles of auditing, balancing, and closing out accounts.

Understand and knows how to perform check-in and check-out procedures.

10/1998-05/2003 Assistant Manager- Kentucky Fried Chicken St. Louis, MO

Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;

Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls.

People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.

Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations

Ensuring high standards of customer service are maintained

Implementing, and instilling in their teams, company policies, procedures, and ethics

Handling customer complaints and queries;

Education:

Humboldt High School Humboldt, TN

High School Diploma May 1992

3.0 GPA

Student Council Member

Basketball, Softball and Track

Jackson State Community College Jackson, TN

Associates of Science; Business Administration June 1996

3.5 GPA

Delta Sigma Theta Sorority

St. Louis College of Health Careers St. Louis, MO

Associates; Medical Billing and Coding May 2005

4.0 GPA

Perfect Attendance

Internship complete at Grace Hill Neighborhood Health Center

Skills:

Proficient in Microsoft Word, Excel, Power Point and Outlook

ICD-9, CPT and HCPCS coding

Gateway EDI, Med Manager, E-Clinical, Orocom, SAP

Fax, multi-line phone system, 10 key, scanner,

Type 30 WPM

References:

Available upon request

Contact this candidate