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Customer Service Administrative Assistant

Location:
Jacksonville, FL
Salary:
12-15/hr
Posted:
June 28, 2015

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Resume:

Eric A. Gellrich

***** ******** ******* ***** ****

Jacksonville, Florida 32257

(H) 904-***-****

(C) 904-***-****

Email: acqg30@r.postjobfree.com

Professional Summary

5+ years experience as an A/P and A/R professional with an eye for detail and the ability to work in a high volume environment.

Assisted new franchise owners in IRS and corporate office policies and procedures for establishing start-up locations

Legal billing and auditing professional

Account balancing and fraud detection, internal customer support as well as general office duties.

Handled and processed accounts payables on average of $500,000.00 monthly

Allocated accounts payable of attorney and office expenses in general ledger

Executed precise accounting detail in order to maintain end-of-month closing on a daily basis

Maintained calendars and coordinated travel

Proficiency in Microsoft Office and other proprietary software

Professional Experience

Office Services Assistant(Contract Position)

Special Counsel at

Foley & Lardner, LLP

February 2015

Sorted and delivered mail to all employees

Set up conference rooms for luncheons and meetings

Performed bulk printing tasks as needed

Processed checks

Performed other general offices duties as needed

Receptionist

Childs, Hester & Love, P.A.(Contract Position)

June 2013 – July 2013

Answered and screened incoming calls

Sorted, scanned and distributed incoming mail

Assisted with Administrative duties as needed

Set up conference room for Depositions, Mediations, and other business meetings

Benefits Specialist (Contract Position)

Kelly Services at

ING

September 2012 – January 2013

Provided benefit services to client plan participants regarding their Health & Welfare, Defined Benefit, and/or Defined Contribution benefits

processed transactions, delivering information, and answering participant, vendor, and/or client questions

Handled participant calls for complicated / escalated cases and plan administration Understand and explain plan provisions and record keeping systems functionality

Interacted with the client, plan participants, and service providers

Assisted Team Supervisor with special projects as needed

Legal Billing Review Specialist (Contract Position)

Contemporary Staffing Solutions at

Citizens Property Insurance Corporation

August 2011 – April 2012

Initiated and implemented legal audit review committee

Assisted legal department in cost efficient billing

End-of-Month compiling of data for accounting purposes

Reviewed litigation claims for compliance with company guidelines and procedures

Generated multiple cost analysis metrics to the General Counsel, as well as the Litigation VP

Legal Assistant/Accounting Clerk

Rubin & Debski, P.A.

September 2010- April 2011

Provided assistance in debt recovery for high profile financial institutions

Maintained and performed follow-ups on case files

Assembled claim and suit packets for clients in attempt to recover debt

Follow-ups and filing of Motions such as Default, Extension of Time, and Mediations

Enter data for Judgments, calculating interest and balances of Account Holders

Assisted Director of Operations in all accounting functions

Daily payment posting from debtors

Daily bank reconciliation

Accounts Payable/Accounts receivable

Account auditing

Performed other general office duties

Legal Administrative Assistant

Childs Reed, P.A.

January 2007 – May 2008

Provided assistance for legal administrator, handling A/P and A/R on a daily basis.

Maintained and managed on average, 1,000 billing files of clients

Performed reconciliation of month-end accounts payables to accounts receivable

Executed precise accounting detail in order to maintain end-of-month closing

Entered time for associates, coordinated and scheduled meeting, depositions, and mediations, prepared monthly statements, scheduled and processed reimbursements for Associates, designed firm website, transcribing dictations, and relieve receptionist

Filing of legal documents such as Pleadings, Interrogatories, Notice of Deposition, Subpoenas, and other documents needed for case

Customer and Administrative Support Assistant

Expresstax Franchise Corporation

December 2003 – November 2006

Provided customer support for over 300 franchise locations year round, including tax help, technical assistance, and customer service resolution.

Handled and maintained accounts payable made through the corporate credit card

Provided assistance to the accounting communication with franchise owners to insure client satisfaction.

Assisted new franchise owners in IRS and corporate office policies and procedures for establishing start-up locations.

Assisted accounting manager with AP/AR duties

Organized corporate wide franchise training for both existing offices and new sales, including materials, site selection, and travel.

Planned and scheduled all travel and shipping needs for the Director of Marketing and Vice President of the company for training sessions, sales meetings and trade shows.



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