Cortney Q. Ford

**** ******* ******** **..

> Stone Mountain, GA 30088

> 678-***-****

> acqg2o@r.postjobfree.com

> OBJECTIVE

> I am a Georgia State Certified Professional seeking to utilize my experience in a professional environment where quality work is valued and is strengthened through an ongoing program of professional development.

> EDUCATION

> Pharmacy Technician 2012

> Everest Institute, Jonesboro, GA

> SUMMARY OF QUALIFICATIONS

> • Pharmaceutical Calculations

> • Brand, Generic and classifications of the most common medications

> • Customer Service

> • Stock and Warehouse

> • Delivery Driving

> • Ability to grasp new technology, adapt and learn quickly

> • Strong organizational and analytical skills

> • Excellent written, verbal and interpersonal skills

> • Experience in Windows operating systems; MS Office; Outlook

> • Ability to effectively multi-task several complex assignments with tight deadlines while observing meticulous attention to detail

> • Good customer-relations background and a team player

> EMPLOYMENT HISTORY

> Pharmacy Technician

> 2012

> Kroger Pharmacy, Decatur,Georgia

> Labeling and Processing Prescriptions

> Reconstituting

> Pharmaceutical Calculations

> Filling Prescriptions

> Customer Service

> Quality Assurance

> 2011

> Home Depot Corporate, Atlanta, Georgia

> • Monitors a sampling of inbound and outbound customer interactions in

> order to ensure exceptional customer service for an assigned area within a

> contact center environment.

> • Provides constructive written and verbal feedback to customer service

> agents on required performance improvements.

> • Partners with the training department to support the creation and

> delivery of Q/A specific training content and initiatives.

> Clerk

> 2009-2009

> Internal Revenue Service, Atlanta, GA

> • Received and sort tax forms

> • Possessed the ability to comprehend and interpret written material

> for system.

> • Prepared tax forms to be inputted into the ISRP system.

> Payment Services Quality Control Specialist

> 2003-2006

> Federal Reserve Bank of Atlanta, Atlanta, GA

> • Provided management with monthly compilations of internal quality statistics and info on error trends.

> • Performed adjustments and/or reconcilement research to identify exception pricing for billing.

> • Complete return re-clears items, exception pricing and all DTF correspondence.

> • Trained new and experienced staff members on all quality/exception items of the operation area.

> • Prepared Internal/External feedback forms identifying error sources; documentations and info to assist financial institutions and Branch personnel in identifying improvement opportunities.

> Customer Services Representative

> 2005-2006

> LogistiCare, Forest Park, GA

> • Resolved customer service concerns and complaints by phone and in

> person.

> • Prepared notice of statements for various vendors, maintain

> inventory or other records.

> • Prepared reservations for Medicaid Recipients to screen and verify

> client’s statuses and requirements.

>

> Accounts Manager

> 2003-2005

> Rent A Center, Atlanta, GA

> • Responsible for drafting binding documents for consumers.

> • Ensured open lines of communication and satisfaction of payments

> through execution of dated correspondence.

> • Performed computerized and telecommunication research to obtain

> background information.

> Certifications

> • CPR Certified

> • State of Georgia Pharmacy Licensed

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