Elva L. Holliday

**** ******* *****, ******** *****, VA 23453 • 757-***-**** • acqfln@r.postjobfree.com

PROFESSIONAL PROFILE

Detail-oriented professional with more than 25 years of experience providing financial analysis for manufacturing and government.

HIGHLIGHTED QUALIFICATIONS

•Highly organized with superior attention to detail.

•Exceptional analytical and statistical skills.

•Self-motivated and dependable worker who works well in teams or independently.

•Outstanding oral and written communication skills.

•Effective time manager with ability to meet deadlines for multiple projects simultaneously.

CAREER HIGHLIGHTS

•Provided bi-weekly support to Foreign Service National (FSN) Payroll personnel on multiple payroll systems to pay employees working overseas at American embassies. Included 30,000+ FSNs and staff employed by 40+ executive branch agencies in 180+ countries compensated in 100+ currencies.

•Rewrote the FSN Payroll Expenditure Report that currently serves as the official reconciliation payroll expenditures by 250+ U.S. Embassies and 40+ government agencies to the US Treasury.

•Assisted on Overseas 24-hour Help Desk that supported the Department of State and U.S. Embassies’ Overseas Financial Management System.

•Delivered country-specific benefit, health care, bonus, compensatory, absence, and leave plan changes and designed special reports for auditors and reports for fiscal wage and leave year ends.

RELEVANT PROFESSIONAL EXPERIENCE

Sutherland Global Services, Chesapeake, VA 1/2014 - Present

Reporting Consultant (10/2014-Present)

Customer Service Voice (7/2014-10/2104)

Associate (Through AppleOne) 1/2014 - 7/2014

•Perform daily agent sales reconciliation report and daily dashboard report that includes extensive sales and inbound/outbound call statistics, call origination statistics, and customer product interest information for AFLAC Insurance Company.

•Compile daily call statistic reports for Mutual of Omaha Insurance Company.

•Compile weekly agent call reports for ACE Travel Insurance Company.

•Progressed from temporary position to permanent customer service position processing telephone voice recordings between agent and customers for AFLAC Insurance Company and voice signature files for Mutual of Omaha and ACE Travel Insurance Company.

•Started with company as a temporary customer service representative taking inbound calls by applicants inquiring into becoming AFLAC Sales Agents in response to TV and Radio commercials.

Technical Staffing Professional 8/2012 - 3/2013

Perez Software Services, Inc., Goose Creek, SC

•Performed technical recruiting for clients as part of the PSSI Consulting Division.

•Screened applicants and conducted telephone interviews with prospective IT candidates.

•Prepared candidates’ resumes to align with formats preferred by client companies.

•Position required excellent interpersonal and communication skills along with superb organizational and administrative abilities.

ADDITIONAL EXPERIENCE

Programmer / Analyst IV (FSNPay, Contract Position) 4/2007 - 1/2011

STG, Inc. (Federal Department of State Contractor), North Charleston, SC

•Implementation team member of the Global Foreign Affairs Compensation System (GFACS).

•Worked with FSNPay manager to gather specs for layout of new Leave and Earnings Statement.

•Designed new government report layout for the new GFACS Leave and Earnings Statement to be programmed on the new system.

•Provided payroll services for 30,000+ employees working at overseas American embassies.

Senior Programmer / Analyst (Federal Department of State Contractor) 4/1998 - 4/2007

The MIL Corporation, North Charleston, SC

•Designed and coded all software to convert Overseas Financial Management System (OFMS) to Regional Financial Management System (RFMS) using Momentum accounting software on an Oracle platform.

•Acted as interim MIL Project Manager successfully supervising a team of 9 employees.

•Troubleshooted, performed analysis, software maintenance, and assisted on the Overseas 24-hour Help Desk that supported the Department of State and U.S. Embassies’ Overseas Financial Management System (OFMS).

Senior Programmer / Analyst 5/1989 – 4/1998

RM Engineered Products, Inc.

Programmer Analyst 10/1986 – 5/1989

RemGrit Corporation

EDUCATION

Trident Technical College / Norwalk State Technical College

Extensive Technology / Data Communications / Operations Systems / Accounting Studies

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