Jessica Ray

**** ****** *** ***********,** *****

716-***-****

skills:

Microsoft word

excellent phone skills

excellent customer service skills

wpm 150

able to work in a fast paced environment

telephone answering up to 12 lines

data entry

Microsoft excel

able com answering service inc 4-08 to 4-14

265 chandler st buff,NY 14207

Title: operator

Duties:

made out going calls to several offices such as doctors, lawyers, construction offices etc

took inbound phone calls from clients regarding updates for their accounts and special requests

took inbound calls from patients to page to doctors on call

took inbound calls for construction company's regarding bids and price inquires

made updates to clients accounts by in putting new data for their employee contacts

took and sent out faxes for the clients office to receive

wrote out bank deposits and processed to bank

took credit card payments by phone for clients paying their monthly invoices

knock out lock out

Abbott rd buffalo,NY 14210 8-06 to 10-06

Title: operator

Duties:

took inbound calls from customers who were in need of road side service

entered customers information into data system such as year make and model of vehicles

dispatched calls to tow truck driver who provided assistance to customers

used google map search to pin point which driver was to be dispatched to customer

took credit card payments by phone to process road side assistance

faxed invoices to customers insurance company

channel source direct marketing 10-06 to 12-06

wherle Dr Amherst NY 14225

Title : customer service rep

Duties :

made outbound calls to company's to invite them to upcoming web seminars

updated company's job titles such as who the CEO and head of logistics were etc

used data entry form to process web seminar RSVP

made daily reports on how many company's were called for invites to web seminars

Dial America marketing 6-05 to 3-06

wherle Dr Amherst NY 14225

Title : sales representative

Duties :

made outbound calls to offer credit cards at a lower APR rate than leading company's

filled applications out for potential credit card holders

took inbound calls from customers wanting to pay credit card balance

did customer recording of contract for credit card approval

Education:

McKinley vocational high school- high school diploma 2001- 2005

References:

available upon request

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