Brenda Garner

Career Focus

[Job Title] bringing [Number] years in retail and phone sales. Strong organizational, analytical, problem resolution and

follow-up skills.Highly energetic [Job Title] who consistently exceeds revenue goals. Exceptional interpersonal

communication and leadership skills.Motivated Inside Sales Representative successful at exceeding metrics measuring

outbound call numbers. Remains focused on increasing sales through expert customer outreach.

Summary of Skills

Sales Associate of the Year in [year]

Strong sales-closer

Driven

Clear and articulate phone manner

Flexible schedule

Dependable

Organized and meticulous

Superior customer service

Accomplishments

Sales

Surpassed all sales goals by 25% for Mid-Atlantic region.

Increased sales by [X%] over a two year period.

Exceeded corporate target for customer satisfaction for [number] months in a row.Managed call flow with up to [number]

calls in queue per minute.

Received customer service award within [Number] months of employment.

Professional Experience

Internet Sales Agent

August 2014 to January 2015

Casey Auto Group Hampton, VA

Consistently met and exceeded department expectations for productivity and accuracy levels.Implemented a consultative

selling approach on all inbound calls.Acted as a liaison between outside sales representatives and [number]

accounts.Produced $[number] in net sales volume during an average month.Contacted new and existing customers to

discuss how their needs could be met with specific products and services.Quoted prices, credit terms and other bid

specifications.Completed [number] outbound calls daily, with average conversion rate of [number]%.Responded to all

customer inquiries in a timely manner.

Sales Associate

November 2011 to July 2014

Walmart Newport, VA

Greeted all customers.Handled products and equipment in accordance with safety and sanitation guidelines.Directed

and managed all functions of the dairy, frozen, produce and bakery departments.Conducted price checks for cashiers and

service clerks.Handled resets according to schedule, including deleted and new merchandise.Suggested additional

items and offered samples of weekly promotional items to increase store sales.Organized and positioned product cases

in produce warehouse and walk-in cooler.Praised by management for being a fast and efficient worker, requiring little

supervision.

Sales Agent

April 2001 to August 2011

Paradigm Acceptance Hampton, VA

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and

appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and

accurate fashion.Developed effective relationships with all call center departments through clear

communication.Implemented a consultative selling approach on all inbound calls.Produced $[number] in net sales volume

during an average month.Quoted prices, credit terms and other bid specifications.Completed [number] outbound calls

8D Penn Circle, New Port News VI 23606

Home: 757-***-**** - Cell: 757-***-**** - acqfj4@r.postjobfree.com

daily, with average conversion rate of [number]%.

Education

High School Diploma : 1988

Springfeild Gardens Queens, Ny, United States

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