Customer Service Sales
Resume:
**** ***** **** ***** ********, Texas *****
772-***-**** Cell acqfj2@r.postjobfree.com
Nadia A. Guillory
OBJECTIVE
To work for a well-established Company or Corporation, which provides a professional environment that would allow me to utilize my skills and experience to advance or begin my career in a Management position.
SKILLS
MS Office
MS Power point
MS Excel
50 wpm
Data Entry
Windows XP
Organized and Detailed Oriented
Punctual and Reliable
Great Grammar and Spelling
Great Verbal and Written Communication
WORK OF EXPERIENCE
03/24/2015-Present Whole Foods Market Houston, Texas
Cashier/ Customer Service Team Member
Clean and Sanitize area of work.
Greet guest by smiling and with appropriate manner.
Promote sales.
Give samples out for guest to try out.
Help guest understand different products.
Help guest when they need to know which isle an item is on.
Solve Solutions to guests’ problems.
Close by saying thank you, have a great day, and please; come back to our store again.
11/29/2013-02/13/2014 St. Lucie County Career Center/Early Learning Coalition Port Saint Lucie, FL
Intern/Data Entry
File, staple, and hole punch paperwork in A-Z ascending order.
Scan paperwork in a file folder in A-Z ascending order onto computer.
Look up children's history on a system and type in VPK Program and code information.
Type in School names, children's names, birthdates, attendance dates, reason for absences, and calculate attendance for each schools.
Log in VPK attendance in book when received each month.
01/15/2013- 07/12/2013 Lowe's Home Improvement Houston, Texas
Customer Service II Administrative/Cashier/Cash Office
Maintained the front desk and reception area in a neat and organized fashion.
Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Coordinated all department functions for team of [100+] employees.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and hand-written notes.
Developed more efficient filing systems and customer database protocols.
Count safe daily. Handled taking out money bags to each register with Head Cashiers there at all times.
Made sure Head Cashiers sign the till log sheet and the key log sheet daily. Count tills for registers daily.
Made sure employees received their I-phones and had them sign the sheet daily.
Prepared till bags for next day.
Called for Managers on duty to verify Counts and prepare money bags for the Dunbar employees to pick up at 10:30 a.m.
Prepared Reports for filing at the end of day.
Handled putting out money in cash registers.
Also, worked on the Cash registers on other days. Greeted Customers in a well mannered appropriate way.
Assisted Customers on products they asked for that they didn't know what isle it was on.
Made multiple payment transactions on the register for each Customer.
01/06/2012-04/27/2012 Be a Champion Incorporated Houston, Texas
Independent Contractor/Teacher Aide
Gave students snacks and juice in cafeteria before going to classrooms. I attended to students needs with homework assignments.
The curriculum I taught the students changes every day.
On certain days I taught Arts and Craft (draw, create bracelets, and picture frames).
Also, Life Skills (played learning games), S.T.E.M. (made volcanoes with soda and men toes) and College Readiness (Taught them positive roles of respecting others and asking them what their goals in life are).
Some schools I’ve taught students culinary and gardening (Taught students about different leaves and seeds) assignments.
06/15/2009-05/15/2010 Houston Community College SE Houston, Texas
Front Desk Secretary/PBX Operator
Answered incoming and outcome calls and transferred them to different departments.
Took messages.
Made sure students signed in and out of office.
Typed faxed, filed, copied, sorted mail and put important documents in teacher’s mail boxes.
Gave directions and information about specific dates students needed to know for deadlines.
11/2007-02/2009 Palais Royal Houston, Texas
Customer Service/Cashier/Merchandiser
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Computed accurate sales prices for purchase transactions.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Designed and suggested new display ideas to improve accessibility.
Expressed appreciation and invited customers to return to the store.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly.
Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges. Processed transactions each day in a timely manner.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Processed all sales transactions accurately and in a timely fashion. Marked clearance products with updated price tags.
07/30/2004-12/31/2008 Aramark Incorporated/Reliant Stadium Houston, Texas
Suite Attendant
Ordered, managed food, alcohol for each event in the suites set by par levels.
Set up bars by event BEO’s for Banquets, and special events.
Scheduled Bartenders and Bar backs.
Conducted weekly and monthly inventories.
Issued and verified money banks for all registers.
01/01/2003-12/30/2007 Guillory’s Paint and Body Shop Houston, Texas
Receptionist/Data Entry
Answered incoming and outgoing calls.
Took messages.
Bookkeeping, scheduled appointments.
Typed, faxed, filed, copied, important documents.
Also, picked up parts, made bank deposits, and attended to other clerical duties that were necessary.
EDUCATION
Houston Community College Southeast Houston, Texas
Associates of Applied Science in Real Estate
Texas Barber College & Hairstyling School Houston, Texas
Houston Community College Southeast Houston, Texas
Madison High School Houston, Texas
CERTIFICATE
Basis Courses Taken 08/18/2002 Houston, Texas
Loan Origination Certificate 04/15/2009 Houston, Texas
Braiding Specialist Certificate 06/2013 Houston, Texas
High School Diploma 06/03/2002 Houston, Texas
LANGUAGES
English
REFERENCES
Khandis Cline
WIA Career Planner
St. Lucie County Career Center
866-***-**** Ext.622
acqfj2@r.postjobfree.com
Port Saint Lucie, Florida
Nathaniel Mounts
Former Boss
Lowe’s Home Improvement
acqfj2@r.postjobfree.com
Houston, Texas
Shirley Anderson
Methodist Hospital
Claims Specialist
acqfj2@r.postjobfree.com
Houston, Texas
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