Edward R. Block

*** **** ******** ** ** fl *****

561-***-**** acqffg@r.postjobfree.com.

SUMMARY

Seeking General Management position where 30+ years of experience will add value. Superior work ethic.

PROFILE

Strong general management background includes Auto Dealerships, retail, service and call center operations, as well as purchasing, cost control, billing, inventory and warehousing.

Experienced managing teams of up to 200 personnel. Recruited, hired, trained and supervised employees. Analyzed and improved workflow processes.

Proven sales skills. Grew sales of targeted services by 500%, while nearly tripling profits on additional services and leading branch to #1 in Florida (#5 nationwide), as Manager (2005).

Managed branch to #1 in revenue for seven straight months, after opening new division, reducing production times 90% and limiting staff turnover to 6% as Supervisor (1999-2004).

EXPERIENCE

Block Enterprise Automotive Consulting ( Jan-2010- Present )

Fixed Operation Director Lake Nissan (May 2007-Sept 2009)

Owner Block Enterprise Automotive Consulting (May 2006-May 2007)

Manager: Tropical Ford, Orlando, FL (October 2005-February 2006).

Recruited to plan and implement start-up of new retail department. Managed up to 13 employees.

Worked with owner to expand services and profit margins by changing Service Departments from repair-based to inspection-based operation. Provided all training and product seminars.

Established correct inventory levels, sales objectives, staffing and commission structures.

Manager: Greenway Ford, Orlando, FL (2005).

Planned and supervised expansion of service operation. Managed teams of up to 20 employees.

Rapidly increased sales and profits on targeted services. Led branch from unrated position to #1 in state (#5 among 100 nationwide) for sales and revenue within six months.

Increased product sales 500% per month (from 100 sales to 600) while increasing service sales by 35%. Succeeded by modifying sales commissions to better motivate employees.

Trained staff to increase typical gross profit, from $88 to $236.75 per sale, by leveraging inventory discounts and other methods. Best practices were shared with 20 other branches.

Managed all daily operations, including purchasing, inventory control and advertising.

Supervisor, Small Claims and Customer Service: AI Warranty Services, Orlando, FL

(1999-2004). Among first five employees hired to staff and manage new division for AIG.

Managed groups of 30-200 employees processing high volumes of insurance claims.

Reduced processing time 90% on inbound calls, from average of 30 minute to three minutes, by training, motivating and managing 170 new employees.

Maximized profits by limiting turnover of employees hired to less than 6%. Managed recruiting efforts at three job fairs and hired 30% of all branch personnel.

Promoted twice for outstanding results, including new responsibilities in first 90 days.

Edward R. Block Page 2

EXPERIENCE (CONTINUED)

Manager, Commercial Sales: Discount Auto Parts, Orlando, FL (1998-1999).

Planned and managed start-up of new division, providing commercial repair sales.

Manager: Florida Tire Goodyear, Orlando, FL (1995-1998).

Supervised all daily operations for this retail location, providing parts and service.

Trained and managed up to 10 employees. Managed all sales, customer relations, bookkeeping, and purchasing and inventory control.

Prior experience as Outside Sales Representative for Universal Parts Warehouse and as Outside Sales Manager for Don Olson Tires.

EDUCATION/TRAINING

Completed extensive training and independent study in management, branch operations and effective selling. Quick to master new systems and operations.

Licensing: 620 All-Lines Insurance Adjuster.

Nissan GTR certified.

ADDITIONAL INFORMATION

Computer skills include Microsoft Windows, Word and Excel. Interests include golf and outdoor sports

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