Richard Duane Allison

*** ******** ****

Bristol, TN 37620

423-***-****

acqff7@r.postjobfree.com

SUMMARY OF EXPERIENCE

Professional Objective

I desire to implement my automotive dealership experience and skills in an environment that will allow me to grow and contribute to the success of the organization.

Education

Bachelor of Business Administration/Finance, December 1986, East Tennessee State University,

Johnson City, Tennessee 37601

Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer Certification (MCSE)

Professional Strengths

More than 20 years experience in inventory control, procurement, scheduling and cost control

More than 20 years experience in team building and employee training

In-depth understanding of the components that factor into strong CSI scores with emphasis on improving and maintaining these scores.

More than 16 years experience as a competent mechanic effectively troubleshooting in the service area.

Excellent analytical problem solving abilities

Skills

Reynolds & Reynolds software expert

Expert knowledge of ADP fixed operations applications

Extensive computer skills include analysis, setup and support of network, hardware and software

Expert knowledge of Microsoft Windows and Office

CAREER HISTORY

CGI FEDERAL, 135 Highland Drive, Lebanon, VA 24266

Systems Consultant – January 2007 to Present

Responsibilities include verifying defect requests of Momentum software product and communicating a written report of those findings to the Incident Review Board. When needed, findings are supported with proper research. Currently working as a business analyst on the Application Development and Maintenance (ADM) Team to provide support services to those clients. Also provides helpdesk phone support, analyzes databases and provides SQL solutions for issues that arise.

ADP, 1950 Hassell Road, Hoffman Estates, IL 60195 (Corporate Headquarters)

Senior Account Executive, Strategic Accounts – April 2006 to January 2007

Assigned to the Autonation Implementation Team, responsibilities included setting daily installation goals, developing installation timelines, and addressing all install questions. Worked to involve the client in the install and made sure they were properly trained in the new system.

Account Executive, Major Markets – August 2004 to January 2005

Responsibilities included setting daily installation goals, developing installation timelines, and addressing all install questions. Worked to involve the client in the install and make sure they were properly trained in the new system. Travel required to service regional accounts.

Goodyear Tire Service Center, 6950 Lee Highway Chattanooga, TN 37421

Service Manager – April 2004 to August 2004

Responsibilities included managing employees, scheduling appointments for customers, procuring parts, assisting in vehicle diagnostics, as well as a strong involvement in customer relations to maintain high customer satisfaction.

Mountain View Ford, 301 E. 20th Street, Chattanooga, TN 37408

Parts Manager – September 2003 to February 2004

Responsibilities included managing and control of parts inventory, parts procurement, scheduling, direction, and training of employees; as well as development and implementation of policy and procedures.

Victory Ford, 775 Hwy 321, Lenoir City, TN 37772

Parts Manager – December 2002 to September 2003

Responsibilities included managing and control of parts inventory, parts procurement, scheduling, direction, and training of employees; as well as development and implementation of policy and procedures. Also served as System Administrator of company-wide network.

Woodstock Chrysler Jeep Dodge, 11300 Hwy 92, Woodstock, Georgia 30188

Parts Manager – October 2002 to December 2002

Hired to open up a new dealership parts department. Responsible for staffing, specification and layout of parts department. Managed and controlled parts inventory, parts procurement, scheduling, direction, and training of employees. Developed and implemented policy and procedures. Also served as System Administrator of company-wide network.

Team Dodge, 4201 Jonesboro Road, Union City, Georgia 30291

Parts Manager – December 2001 to October 2002

Responsibilities included management and control of parts inventory, parts procurement, scheduling, direction, and training of employees; as well as development and implementation of policy and procedures. Also served as System Administrator of company-wide network.

Ken Thomas Acura/BMW, 839 Veterans Parkway, Columbus, Georgia 31901

Parts Manager/Systems Administrator – October 1998 to June 2001

Responsibilities in the Parts Department included hiring and managing employees, control of parts inventory, procurement of parts and scheduling; as well as development and implementation of policy and procedures. Served as technical adviser to service consultants and technicians. Responsibilities as Systems Administrator included maintaining and updating all computer systems and networks. Analyzed new products and systems for the dealership and trained employees in the use of computer systems. I also evaluated and supervised maintenance needs of the company and controlled expenses by following the project to completion.

Treadwell Honda, 3024 Government Boulevard, Mobile, Alabama 36693

Parts Manager – March 1994 to October 1998

Responsibilities included managing and control of 350,000 dollar parts inventory, procurement of parts, and scheduling, direction, and training of employees; as well as development and implementation of policy and procedures. Also served as Technical Advisor to Service Department and System Administrator of parts and service networks.

Honda Morristown, 4190 West Andrew Johnson Highway, Morristown, Tennessee 37814

Parts and Service Director – May 1992 to March 1994

Responsibilities included all previous duties of Service Manager position with additional responsibilities of Parts Department, inventory control, procurement of parts, use and training of personnel on ERA System, coordinating continuity between Parts and Service Departments.

Service Manager – November 1991 to May 1992

Responsibilities included scheduling and direction of employees, implementing marketing campaign, supervision of warranty claims, maintaining customer relations, and working with the factory in resolving customer disputes. In addition to regular responsibilities, installed and maintain Lantastic Network.

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