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Customer Service Assistant

Location:
Converse, TX
Posted:
June 25, 2015

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Resume:

Ashley Peterson

***** ********* ***

Converse, Texas 78109

309-***-****

acqfda@r.postjobfree.com

Education

Bachelor’s Degree in Finance, Minor: Organizational Management. Ashford University, Clinton, Iowa.

Graduation: August 20, 2012

Masters of Arts Organizational Management, Specialization: Human Resources Management. Ashford University, Clinton, Iowa.

Graduation: June 9, 2014 GPA: 3.9

Work Experience

Kimberly Langham Realtor- Real Estate Assistant (April 2015-Current)

Answer phone calls and take messages.

Submit listings to MLS.

Follow up on transactions.

Place advertising.

Deposit earnest money.

Host open houses.

Assemble documents for closing.

Expedient Mortgage/Marquee Mortgage- Assistant Processor/Residential Loan Originator (August 2013- January 2015)

Write training manuals.

Assist in training new employees.

Help the company stay compliant with federal and state regulations.

Communicate effectively with clients throughout the home loan process.

Speak with clients about the terms and conditions of their loans.

Gather essential information from clients to help the home loan process run smoothly.

Schedule appointments for loan officers.

Stack files, and gather information.

Write correspondence for loan officers.

Write training manuals.

Help the company stay compliant with federal and state regulations.

Organize company functions.

Host presentations on behalf of the company.

JP Morgan Chase- Lead Teller (March 2010-August 2013)

Follow federal regulations.

Assist customers.

Process customer transactions.

Provide excellent customer service.

Handle large amounts of currency.

Offer products that would meet the customer’s financial needs.

Coach employees on company procedures.

Approve payroll.

Make branch schedules.

Licenses & Certifications

NMLS (National Mortgage Licensing System) license # 1136721

Texas Nortary

References Available Upon Request



Contact this candidate