SUMMARY

Forward-thinking Human Resources leader with extensive experience as a generalist in employee relations, employee engagement, succession planning, corporate diversity, turnover reduction, talent acquisition and management, benefits and compensation, employee development, risk management and learning program execution. Accomplished expertise in multi-state regions with corporate and field responsibility as well as a strategic business partner in corporate leadership teams. Motivates and aligns Human Resource teams with overall corporate visions, delivering on long-term goals. A visionary with the ability to serve as a catalyst for profitable and orderly workforce change. A diverse blend of HR leadership along with sales and customer service experience focuses all Human Resource functions on being a value add to everything within the organization. Senior Professional in Human Resources (SPHR) certified.

SPECIALTIES

Strategic Planning Performance Management Employee Relations

Change Management Leadership Development Training/Development

Talent Management

Organizational Development

Recruiting

PROFESSIONAL EXPERIENCE

Copart, Inc. Dallas, TX 2014-Present

Corporate Human Resource Manager

Handle high volume and complex employee relations complaints and investigate issues for over 300 Corporate Office employees.

Partner with management and employees to communicate and adjudicate various Human Resources policies, procedures, laws, standards, and government regulations.

Partner with leadership to develop work force plans and staffing models that support business objectives and advance the business (talent acquisition, onboarding, development, and talent movement).

Collaborate with leadership and serve as a strategic and tactical business partner to successfully drive company-wide programs and initiatives including performance management, salary administration, recruiting, workforce planning, legal compliance, and change management.

Provide group and one-on-one coaching with managers and employees to support leadership development, business decision-making, human resources management, problem solving, and performance management.

Serve as a partner to Corporate Office management to design and implement succession planning, career management.

Investigate and respond to employee relations issues such as employee complaints, harassment allegations, and other employment related charges from employees and/or local, state, or federal agencies.

CEC Entertainment, Inc. Irving, TX 2013-2014

Human Resource Manager

Handle high volume and complex employee relations complaints and investigate issues for 142 restaurants and 4000 employees. Assist counterparts and Senior Management in conflict resolution.

Research and gather documentation for EEOC/DOL investigations and prepare responses. Work closely with the agencies to develop relationships and mitigate potential liability.

Conduct training classes of Field Management in policies, procedures, staffing, coaching and counseling, sexual harassment and state by state employment laws and regulations.

Assist with handling of litigated employment matters, research, production, preparation and negotiating settlements if necessary.

Research case law as well as past history of company actions for employment matters.

Advise Senior Field Managers in the administration of talent management, consistent progressive discipline and succession planning of Region and Store Management.

Research and update policies and procedures and employee handbook with current labor laws.

Track current trends in employment matters to identify training needs, policy modifications and/or possible liabilities.

Tuesday Morning, Inc. Dallas, TX 2008-2013

Corporate Human Resource Specialist--2/2013-12/2013

Directed the implementation of company and human resource policies, programs, and procedures. This included advising management and employees on questions or issues relating to human resources/employee relations. Other major areas of responsibility included: policy development and administration; recruitment and employment; compensation; benefits administration; legal compliance; payroll & HR information systems; performance consulting; training and development; workplace safety; and employee services.

Developed, recommended, and implemented personnel policies and procedures relevant to Personnel Change Record (PCR) reporting, data entry, maintenance, quarterly audits and annual re-evaluation of change control processes during SOX audit.

Troubleshoot keying and data entry issues to resolve. Documented and communicated the resolution to Data Entry team and Management where applicable. Made direct contact to the Department Managers and Field Management regarding missing information, errors and/or information needed to complete the processing of the PCR(s).

Supervised the preparation and tracked invoices for approval and payment.

Evaluated reports, decisions, and results of department in relation to established goals. Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.

The HR Specialist assisted the Corporate HR Manager in administering performance reviews for the department employees and the keying of increases for the company.

Assisted in the timely processing, documentation gathering and response to corporate unemployment claims.

Senior Benefits Specialist 10/2011-2/2013

Provided support and maintained various Health and Welfare programs, processes and procedures for all divisions of the organization, including Distribution Center and Corporate Office locations as well as 850 stores nationwide.

Administered and maintained all insurance programs including Medical, Dental and Vision plans.

Primary ownership of Leave of Absence administration including FMLA, STD and LTD. Managed, coordinated and monitored leave processes internally and with external vendors.

Liaison between employees and vendors; monitored and updated employee benefit elections, deductions and records within proprietary system and vendor systems. Updated and monitored employee payroll deductions.

Primary responsibility for 401K administration including all participant inquiries, electronic and manual file processing and annual 401K audit. Coordination of 5500 process.

Administered, maintained and updated all benefit policies and procedures, participant communications and partnered with external vendors.

Zone Human Resources Manager 10/2008-10/2011

Handled high volume and complex employee relations complaints, investigated issues for 250 plus retail stores nationwide. Assisted counterparts and Senior Management in national conflict resolution.

Researched and gathered documentation for EEOC/DOL investigations and prepared responses. Worked closely with the agencies to develop relationships and mitigate potential liability.

Conducted monthly training classes of Field Management in policies, procedures, staffing, coaching and counseling, sexual harassment and state by state employment laws and regulations.

Assisted with handling of litigated employment matters, research, production, preparation and negotiating settlements if necessary.

Advised Senior Field Managers in the administration of talent management, consistent progressive discipline and succession planning of the field Zone, Region and Store Management.

Researched and updated policies and procedures and employee handbook with current labor laws.

General Parts, Inc. Dallas, TX 2005-2008

Regional Human Resource Manager

Served as a change agent in the development and implementation of performance management, employee retention and organizational development initiatives.

Partnered with senior leadership to analyze current challenges, provided recommendations, and gained consensus for strategic plans, talent management and development, and succession planning.

Developed talent sourcing strategies, selection tools, and processes to attract and identify qualified talent.

Trained field management team in hiring best practices and behavioral interview techniques to improve employee selection.

Coordinated the implementation of a paperless recruitment system and trained management on system utilization.

Managed multiple human resources representatives covering 200 plus locations in 10 states.

Managed payroll, travel and office expense budgets.

Target Corporation, Inc. Dallas, TX 2002-2005 Executive Team Leader

Performed various roles of increasing responsibility in retail and grocery sales, operations, and supply chain management to drive profitability in a $39 million volume store.

ADDITIONAL RELEVANT EXPERIENCE

Marshalls, Inc., Dallas, TX- Regional Training Manager

Marshalls, Inc., Denver, CO – Human Resource/Operations Manager

Old Navy Clothing Company, Dallas, TX – Human Resource/Operations Manager

EDUCATION

Bachelor of Science Human Sciences

Texas Tech University, Lubbock, Texas

AFFILIATIONS

Society for Human Resources Management, Dallas Human Resource Management, Susan G. Komen 3Day for the Cure

PROFESSIONAL DEVELOPMENT

Numerous programs, conferences, seminars and training classes including: Organizational Development, Employment Law, EEOC Investigations, Recruiting and Retaining Top Talent, Total Compensation and Rewards, and Strategic Management.

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