S

tephen Cesare Program Manager – Strategic Operations

Motivator ~ Business Leader ~ Strategic Analyst ~ Team Management

Experienced multi-function manager skilled in technical and interpersonal management. Excels in team leadership and goal setting, fostering an environment of trust and motivation. Communicates effectively to implement an ideology of team excellence. Successfully defines and measures departmental processes to control costs through efficiency enhancements, procedure redesign, and contract review. Areas of Expertise include:

Project Management

Employee & Customer Relations

Lease & Contract Negotiations

Cost Reduction & Spend Analysis

Disaster Recovery Planning

Vendor Management

Staff Performance Optimization

Office and Data Security Controls

24/7 Critical Facilities Management

Invoice Approval & Reconciliation

Production Support

Efficacy Expert

Experience & Notable Contributions

Black Knight Financial Services Glendale, CA July 2005-December 2014

A strategic planner directing work flow in a high volume data driven industry.

Manager/Business Analyst – Strategic Support

A key contributor in assessing business model and developing new solutions to maximize business benefit and productivity. Analyzed business processes and implemented initiatives to achieve business goals and needs. Developed strong leadership by prioritizing, delegating, and controlling work flow. Ensured that all facilities were operated and maintained in a cost-effective and safe condition in accordance with the approved budget. Managed staff through performance reviews, daily coaching, and constructive feedback.

Contributions & Process Development:

Managed daily operations of departments using a goal, strategy, and performance metric methodology.

Maintained all infrastructure and compliance documentation including current building drawings and specifications for Class A office facility.

Identified and implemented opportunities to reduce equipment downtime to increase energy efficiency and reduce operational costs.

Improved vendor relationships by negotiating new contracts and saving the company several hundred thousand dollars in the first two years with continued efficiency monitoring.

Upheld OSHA standards and assessed all conditions of electrical, HVAC, plumbing and equipment with up to date permits.

Tracked spending and budgets with approval authority for invoices up to 40k.

First American – Transamerica Real Estate Tax Service Dallas, TX May 1995-July2004

Company leader as Computer Operator, Application Technician, Programmer Analyst, and Systems Consultant.

Team Leader/Manager

Reviewed and implemented time-saving processes and procedural improvements company wide, and increased team motivation and knowledge base. Effectively managed and always exceeded department goals through consistency and productivity in a high pressure environment.

Key Accomplishments:

Integrated a Mainframe environment to a large scale I-Series AS/400 platform, increasing processing by more than 30% in less than six months and reducing staff by 50% while increasing processes over 100%.

Cleaned up a database of over 150 million records and facilitated cross departmental meetings to design applications and redesign the organizational structure.

Directed departments of 5-27 programmers utilizing I-Series AS/400, Mainframe, Microsoft O/S, Office, CL, SQL, Query, DB2 structure and RPG-ile to perform application and data conversion tasks.

Created balanced programs that track productivity using an automated trouble ticket system.

Developed production programs using CL, SQL, and Query 400 to increase productivity and provided hardware and software implementations, upgrades, testing, and maintenance.

Certifications

Six Sigma Green Belt Green Belt Certification Dallas, TX September 2003

Southern Methodist University First Line Management Certification Dallas, TX August 2001

Walk the Talk for Leaders Walk the Talk for Leaders Certification Dallas, TX October 2000

Building on Your Abilities for Leaders Building on Your Abilities for Leaders Certification Dallas, TX August 2001

Interact Performance Systems Project and People Management Certification Dallas, TX March 2000

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