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Sales Customer Service

Location:
Sacramento, CA
Posted:
June 26, 2015

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Resume:

Lee Ann Norton acqf6b@r.postjobfree.com

**** ****** ****, **********, ** 95825 - 916-***-**** - linkedin.com/in/lee ann norton

ADMINISTRATIVE PROFESSIONAL

Self-motivated professional administrator who is recognized for technical, planning, analytical and organization abilities. Successful sales, marketing and administration career in the chemical, environmental and medical industries and higher education. Experience and ability to work as a liaison between functional groups, as part of a team, as well as work independently.

Excellent Verbal & Writing Skills Purchasing and Forecasting

Proficient in Word, Excel and PowerPoint Technical Writing Contracts Administration Sales and Marketing

Customer Service Billing

PROFESSIONAL EXPERIENCE

Univar USA, San Jose, CA

Leading $10.3 billion global chemical distributor with 8000 employees and 700 sales and distribution facilities in North and South America, Europe and Asia.

Sales Support Coordinator 2007 to 2015

Demand Planning and customer billing for four Northern California warehouses. Worked as a liaison with purchasing and sales to reduce inventory costs, optimize inventory levels, and minimize backorders. Reduced freight and inventory costs by 30%.

Territory Manager 1996 to 2001; 2004 to 2007

Built new territories and expanded product markets in the printed circuit board, food processing and oil and gas industries in Northern and Central California. Consistently increased sales up to 50% by building customer loyalty in territories with annual sales of $5MM to $10MM. Trained customers on chemical safety. Sold chemicals and chemical waste services with sales exceeded goals.

Activant Solutions Inc., Livermore, CA

Technology company specializing in business management software serving the retail and wholesale distribution business.

Technical Support 2003 to 2004

Resolved customer POS software problems and questions. Primary customers were Ace Hardware and True Value Hardware stores.

University of the Pacific, Stockton, CA 2001 to 2003

Top 100 small universities offering undergraduate, graduate and professional programs

Director of External Relations, Pharmaceutical and Chemical Sciences Graduate Program

Along with faculty, developed very successful MS and PhD Programs in Chemistry, Medicinal Chemistry and Pharmaceutical Sciences. Worked as a liaison and attended all inter-department meetings with the School of Pharmacy and Department of Chemistry to set goals and review progress. Successfully recruited US and international students to the program using the internet and on campus job fairs in the Western United States. Wrote and produced all marketing literature. Worked with faculty and graduate school to review applications and admit students. Built successful internship program by networking with the CEOs and R&D executives at biotechnology and pharmaceutical companies. Organized all conferences and meetings between faculty and corporate members.

Other Professional Experience:

Executive Secretary

Carson Pirie Scott & Company, Chicago, IL 1978 to 1981

Technical Writer/Methods & Procedures Analyst

Carson Pirie Scott & Company, Chicago, IL 1981 to 1982

Contracts Coordinator

Amersham Corporation, Arlington Heights, IL 1982 to 1984

Technical Sales Representative

JT Baker Chemical Company, Phillipsburg, NJ 1985 to 1987

Eastman Kodak Company, Rochester, NY 1987 to 1989

National Environmental Testing, Santa Rosa, CA 1990 to 1991

Hollister Inc., Libertyville, IL 1992 to 1994

Scott Specialty Gases, Fremont, CA 1994 to 1996

EDUCATION

MA Biology, San Jose State University, San Jose, CA

MBA Marketing Concentration, Roosevelt University, Chicago, IL

BS Horticulture, Iowa State University, Ames, IA

Other Coursework:

Biotechnology Laboratory Methods, American River College, Sacramento, CA

Technical Writing Certificate, De Anza College, Cupertino, CA

Environmental Science, University of California, Santa Cruz

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