Kirsten A Lera

***** ******** **. #*** 832-***-****

Friendswood, TX 77546 acqf60@r.postjobfree.com

Summary Statement:

I am a very hard working, determined individual. I am highly experienced in customer service and sales and have

been working in both for over seven years. My main goal in any setting is to have everything organized and in order

so that the maximum degree of work can be completed. I am very willing and excited to lea rn and experience new

ideas and situations and always look for any opportunity to better my surroundings and myself.

Career History:

Jan 2014 – Present Balfour Houston, Texas

Sales Representative

While working at Balfour, I traveled to all the Houston and surrounding area high schools. At each school, I took

orders, assisted the students, and handled all payment transactions.

I also worked at the Balfour main office. While there, I worked as the receptionist, and a sales associate. I answered

phone calls, returned messages, took orders, handled transactions, entered orders into the computer, sent out

invoices, assisted teachers, coaches, parents, and students, and also packaged and organized the storage area.

Aug 2008 – Mar 2015 Texas Roadhouse Pasadena, Texas

Server/Bartender/LSM

While in school in Corpus Christi, I started work at Texas Roadhouse. After two years, I moved back to Houston and

was transferred to the Pasadena location at the request and recommendation of my manager and the Manag ing

Partner of the Corpus location.

While working at Texas Roadhouse, I dealt in customer service on a daily basis. After working as a server, I was

promoted into the bar where my responsibilities grew. Every week, I was in charge of the entire bar ’s inventory. I

would count the liquor, make the par sheet, place the liquor/beer/mixer order, and scheduled a weekly bar clean.

From the bar, I was promoted to LSM (Legendary Store Marketer). With that job title, I was responsible for

promoting and marketing the store and making and maintaining personal connections with local businesses around

our store location.

Jan 2013 – Jun 2013 Deepwater Junior High Deer Park, Houston

Permanent Substitute Teacher

While working as a substitute teacher in the Pasadena and Deer Park Districts, I was offered a “permanent sub job”

at Deepwater Junior High to finish out the remainder of the second semester. As a substitute there, I had my own

th th

classroom where I had six periods/day teaching 6 and 7 grade Language Arts.

Education:

Aug 2008 – Jun 2010 Texas A&M University-Corpus Christi Corpus Christi, Texas

48 Credit Hours - 3.2 GPA

Aug 2002 – May 2008 Lutheran South Academy Houston, Texas

Skills:

Computer

- Proficient in Microsoft Word, Excel, PowerPoint, and Office.

- I have taken and completed 6 credit hours of Business Computer I nformation Systems.

Customer Relations

- Interact with customers and patrons on a daily basis

- Handled customer complaints

Inventory Management

- Maintaining records of all inventory

- Placing order with manufacturer/distributor

References:

Professional – Anthony Russo Personal – Micah Choate

Texas Roadhouse Family Friend

Service Manager 12+ Years

713-***-**** 713-***-****

Kenny Whitworth Chris Sanchez

Balfour Family Friend

Owner 25+ Years

832-***-**** 832-***-****

Contact this candidate