Celeste Garrett

Metro Atlanta

678-***-****&404-***-**** acqf5b@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned, compassionate, self-motivated, Health Care/Customer Support Specialist strive to practice the mission, vision, and values within the work place. The ability to work in a fast pace environment with a 10-year high performance assessment record, I am an effective, innovated skilled employee that focuses on developing on growth which shows in my approach to healthcare and my goals. I strive to practice and maintain a professional relationship with employees, patients, and guest with excellence, integrity, and respect.

CORE COMPETENCIES

High-Performance, Priority-Setting, Client-Focused, & Compassionate

PROFESSIONAL EXPERIENCE

Clerical Assistant/Billing Customer Service Representative

Kelly Service Staffing Agency May-Present

Gentiva Health Services, Sandy Springs, GA

Uploading physicians orders for the start or continuous home health care service for Gentiva Clients. Checking for doctors’ signature/date on plan of care, orders, and therapy forms, tracking the patients home care consent forms, Medicare documents, answering all incoming calls, and emails responses. (Microsoft Office, Gentiva-Link, Unity Systems) (Assignment Completed)

Account Specialist

Remedy Staffing Agency

Total Warehousing, Fulton Industrial, GA 07/08/2014-08/15/2014

Processing orders for six clients for a third party logistics distribution trucking company, communication through emails, phone calls as well as answering multiply phone lines. Closing out the end of the day reports and making sure that all Bill Of Lading, Pick Tickets have been return and sign. (Microsoft Office & Excel Systems)

Residential Worker

Lake County Board of MRDD, Mentor, Ohio 2012/2013

Assisting residents with their daily living, which consist of 15minute to hourly checks, turning, toileting those clients that where on the daily care sheet. Restocking the client’s hygiene boxes and supplies on all four units as well as relieving co-workers for breaks, logging all activities if any in the clients chart at the end of the shift. (Microsoft Office System)

Selected Achievements:

CPR & First Aid Certification

Unit Secretary/Administrative Assistant

University Hospital, Cleveland, Ohio 2006/2011

40 hour work week on a General Internal Medicine Unit providing customer service to meet the needs of 50 patients and their families. I provided quality comprehensive communication skills when answering all incoming calls from non-professional and professional staff, admitting an discharging patients, checking patients’ insurance eligibility, and updating the patients’ information.( Electronic Medical Record System (EMR, Sunrise, Oracle, Epic, & Microsoft Office Systems)

Selected Achievements:

Awarded a certificate for Over & Beyond Customer Service

Consistently meeting 90% of my goals in training and implementing knew systems

HIPPA Certification.

Education

High School Graduate

University of Phoenix pursing Bachelor’s Degree in Health Care Administration