Phillip A. Clopton Home Phone: 614-***-****

Mobile Phone: 614-***-****

Compliance Analyst/Fraud Investigator with influential communication, presentation, interviewing, compliance, account management

skills and ability to secure support from colleagues and administrators.

Possesses experience as Fraud Investigator professional with understanding of how to motivate and

colleagues and assist in needs/challenges of clients and provide critical solutions to attain tactical goals

organizational objectives. Effective in compliance, analysis, and consultative resourcing. Brings reputation

for clear focus on production, end results, and supervising/managing teams.

Areas of Strength: -Relationship building -Negotiation

-Account Development -Customer Relations

-Business Management -Resourceful

-Analytical -Reporting

-Fraud Investigations -Interviewing

PROFESSIONAL ACCOMPLISHMENTS

First to be hired as a Multi-lined claims adjuster with Allstate Insurance Company, handling reported claims from taking the loss report by phone to setting the claim up in the system, setting loss reserves, investigations, and sending out payment.

As a Special Agent in the Medicaid Fraud Section of the Ohio Attorney Generals’ Office successfully as lead agent, achieved the highest dollar recovery and counts of indictment for any case prosecuted at that time.

Started, owned, operated, and managed a successful sales and distribution business for over fourteen years. I established the supporting network services for sales of local and out-of-state accounts.

New sales territory was established that covered multi-state regions, along with qualifying vendors to service accounts in those areas. In ten months my sells surpassed a ten year veteran sales production.

2012 - 2014 JP Morgan Chase, Columbus, Ohio

Position: Payoff Specialist

Selected by the Assistant-Vice President of Consumer Mortgage for participation in the Pilot/Testing program for mortgage loans

Reviewed and verified documents for accuracy and completeness

Worked closely with the Underwriting Team to validate accuracy of escrow information

Investigated and utilized resources to obtain contact information for banking institution, lender, attorney, and private note holder to maintain updated Vendor phone list database.

2009 – 2012 JP Morgan Chase, Columbus, Ohio

Position: Vendor Coordinator II

Garnered four awards as production leader of Vendor Coordinator Unit

Selected for pilot Settlement Fee Audit project by the Assistant-Vice President of Consumer Mortgage to track proper reserve usage on residential loans to meet federal guidelines

Contributed consistently as top performer for resolving vendor issues concerning products and services rendered for timely closing on mortgage loans

Ensured vendor and personal compliance by following the Home Mortgage Disclosure Act and Chase guidelines

Served as liaison between vendor offices and the Sales/Processing Staff

Utilized Chase Processing systems to research vendor issues and provide resolution

2006 - 2008 Fireside Forest Industries, Powell, Ohio,

Position: Sales Representative

Inside sales representative of wholesale lumber in truckload quantities to customers in North Carolina, South Carolina, Virginia, and West Virginia.

Selling to a customer base that includes truss, pallet, crate and skid manufactures, building contractors, lumber mills, wooden reel and furniture manufactures on strict schedule demands.

Scheduled pickup and delivery with freight companies and lumber mills on a time coordinated basis.

Negotiated lumber sale cost and freight cost in a conscious effort of cost savings for the company.

Re-established lost accounts from past customer service problems.

Responsible for collection of past due account receivables responsibilities, and maintaining account relationships.

Initiated cold sales calls, follow up, and documentation of sale calls for account management.

1991 - 2005 PEAC Distribution, Inc., Columbus, Ohio

Position: Operations/Sales Manager

Successfully operated a small business that sold heating and plumbing supplies, bath accessories, lockers, toilet partitions, mailboxes, fire extinguishers and smoke detectors. To general contractors and maintenance stockrooms.

Read blueprints for bid proposals submitted, worked with architects to prepare bids, quotations, and estimates for general contractors, plumbers, and maintenance stock rooms. Received invitations to bid from general contractors to view prints in their plan room, along with the local bid room.

Maintained a line of credit with vendors/suppliers and handled price negotiations to save the company money, met shipment deadlines and coordinated the delivery of the product to customer on a strict delivery schedule.

Met with architects and company estimators to recommend products to met valued-engineering goals to help customer stay within budget guidelines that win job bids through cost saving initiatives.

Handled customer relations and was a trouble-shooter in Customer Service. As a liaison the promotion of company images, addressing customer concerns, learning about upcoming projects, and customer satisfaction was the objective of this position.

1990 - 1991 Bowman Distribution, Columbus, Ohio

Position: Sales Representative

Sold after-market automotive hardware, chemicals, and fasteners to automotive shops, industrial, and maintenance facilities.

Prospected and opened new accounts.

Re-established lost account and serviced existing accounts.

Demonstrated new products and increased the company’s presence in the market place.

1984 - 1989 State of Ohio Attorney General Office, Columbus, Ohio

Position: Special Agent

Investigated allegations and prepared cases for criminal prosecution for Medicaid Fraud and patient abuse/neglect.

Conducted witness statements, search warrants, and surveillance for evidence documentation.

Served subpoenas for grand jury appearances.

Analyzed evidence and prepared written reports.

Gave grand jury testimony to support evidence findings.

Trained new agents on policy and procedures of the Medicaid section.

1982 - 1984 Allstate Insurance Company, Columbus, Ohio

Position: Senior Multi-Line Claims Adjuster

First multi-line claims adjuster handling auto, property and liability claims.

Scheduled interviews with insureds, did property inspections after reported loss, interpreted insurance contract language, and confirmed covered losses for inside and outside claims.

Handled initial taking of the loss report, did file documentation and managed loss to settlement.

Education: Graduate of Ohio University, Athens, Ohio - B.S. Recreation Therapy

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