Kristine Taylor

Columbus, OH

acqf31@r.postjobfree.com - 614-***-****

Objective: To seek a stable, challenging, and responsible position that will utilize my experience and allow for

advancement opportunities.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Recovery Agent

Safelite Auto Glass - Columbus, OH - June 2014 to Present

Responsibilities

• Resolve escalated issues with clients and customers by locating the source of the problem

• Answer high volume of incoming inquiries

• Outbound calls to insurance clients and customers

• Efficiently locate customers files, invoices, appointments, etc..,

• Meet and exceed performance metrics

• Schedule customers for warrantied appointments

• Set follow ups

Accomplishments

My greatest accomplishment would have to be that one customer who always thank me towards the end of

the conversation and allow me to know that the vehicle I am helping them to get serviced is their only vehicle,

and that it is detrimental, and that they appreciate me for my help and assistance. That always means a lot

because I can personally understand that.

Skills Used

• Customer Service

• Computer, Organizing, Noting, Fax, Filing, etc..

• Problem Solving Escalated Issues

• Attention to detail/Documenting

Cook/Cashier

Lee's Vending (WPAFB) - Fairborn, OH - June 2012 to March 2014

Responsibilities

While working seasonally through out the years at Lee's Vending (a small, personal, deli, soup and salad

bar) located on Wright-Patt Air Force Base I handled all cash transactions and prepared and served food to

their research lab scientist and military acquaintances. The cafe is small and private. A one-employee-at-time

job. Cleaning and maintaining a nice and comfortable dining area, kitchen, cooking utensils,floor, stocking

products, sorting vegan and non vegan products.

Accomplishments

I, myself, being a vegetarian of 8 years had plenty impact on our vegan and vegetarian customers as they often

stated how much went into the vegetarian/vegan/and non-gluten recipes that were added to menu shortly after

my arrival. Stating that is was not only convenient, but something "special."

Skills Used

1. Dialogue. I'd have to say that was what got me not only far, but continuous customers.

2. Allowing my conversational skills to convey genuine care. Whether it be the precision in how they wanted

their meal prepared or how their or my day was going.

3. Attention to detail. Extremely detrimental, especially when both simultaneously handling money and food

prepping and taking orders while staying on beat.

Guest Services/Valet

Crowne plaza hotel - Dayton, OH - January 2013 to January 2014

My main position is to transport flight crew from Dayton Int'l airport to Crowne Plaza Hotel and vice versa. I also

work our guest service desk/bell stand assisting guest in any relevant questions or concerns they may have

regarding their stay as well as scheduling them for future shuttle services and providing them with information

on navigating themselves around our Downtown Dayton area.

Cashier

Family Dollar - Dayton, OH - May 2010 to November 2011

Responsibilities

• Greet incoming customers

• Cashier/ handled all cash transactions and payments via checks, credit/debit card etc.

• Stock

• Tend to any questions or concerns the consumer may have

• Maintain clean work area

Accomplishments

Gaining recognition for my customer service skills from not only my supervisor, but several times from many

of our loyal and consistent customers.

Skills Used

• Communication skills

• Basic Mathematical Skills

• Sale Skills

• Team Leadership

Volunteer Clerical Assistant (seasonal)

1st Mental Retardation - Dayton, OH - June 2008 to August 2009

Responsibilities

•Record, organize and file paperwork

•Log and update any new and or old information into our systems database

Skills Used

• Computer Skills

• Filing/Recording/Organizing

• Typing Skills

• Attention to detail

EDUCATION

Electronic Classroom of Tomorrow - Columbus, OH

2007 to 2010

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