Dana Lynn Vahaly

**** * ****** ***** #*** • Pompano Beach, FL 33069 • 724-***-**** • acqf0d@r.postjobfree.com

Objective: To best utilize my passion, creativity and skills in the culinary arts.

Experience: Customer Service, Hospitality and Baking, Prepress, IT, Help Desk/Support/Training and Project Management.

2013-Present Sugar Artist (part-time secondary position) Delites by Dazigns, Pompano Beach, FL

Custom cakes, cupcakes, desserts and designer cookies.

2004-Present Project Manager / Technical Support Specialist Business Cards Tomorrow Int’l (Corporate), Fort Lauderdale, FL

Manage the development of multiple software products (Adobe plugin, DNN websites, online catalogs, ecommerce websites, iPad apps, automation software): includes testing, quality assurance, documenting, implementation, training/support and troubleshooting.

Participate in the development, support and training of operational procedures and standards for implementation of software applications, online ordering systems, operations and workflow automation.

Manage and maintain the backend of online catalogs, ecommerce websites and marketing websites.

Daily communication with offshore programmers in Ukraine and Peru thru detailed emails, webinars and IM.

Organize and host training events onsite/offsite across the US, as well as webinars.

2008-2011 Print Production Specialist (part-time secondary position) Isle of Capri, Pompano Beach, FL

Responsible for digital file assembly, printing and production of daily race schedules in book format.

Generated the print schedule and made decisions on quantities to print based on previous sales.

Created new inter-department forms, sales sheets, and cash slips and trained new employees.

Developed databases for sales tracking, waste and estimating production numbers and implemented ways for products to be printed in-house reducing costs. Set-up remote access to computers for ability to assist print production from anywhere in emergencies.

Designed flyers, race form covers, calendars, personnel lists, tickets and all other items needed within the office.

1998-2004 E-commerce Manager / Typesetter Business Cards Tomorrow (Local Franchise), Bethel Park, PA

Increased plants profitability by implementing the franchise provided ecommerce website Orderprinting.com

Within 2 years migrated majority of customers to send digital files thru website and was consistently in the corporate top 5 amongst 72 franchises for use.

Assisted the corporate office in developing their procedures for automation by being the beta test site. Also assisted in testing proprietary software upgrades before full release to the franchise network, and participated on Q&A advisement panels at corporate seminars to help other franchisees succeed.

Design and print all 4-color printing including in-house marketing materials utilizing a full color laser printer.

Manage prepress production, rubber stamp production and tracking of jobs in house for large corporate accounts.

Pre-flight of all digital files for prepress production. Training of customers on how to prepare files. Customer Service, estimating and clerical duties.

1992-2004 Catering Assistant/Waitress/Bartender Tradesmen’s Inn, Scenery Hill, PA

Assisted owner in planning and preparation for formal/informal catered events ranging from 10 to 1000 guests. Involved packing, delivery, set-up and decoration, hosting, serving, and cleanup.

Bartend, waitress busy bar and restaurant with eclectic cliental.

Assisted in programming of registers and menu design.

1996-2000 Freelance Graphic Designer (part-time secondary position) Dazigns By Dana, Charleroi, PA

Designed identities for local businesses, wedding programs and invitations, menus and all other print media.

1996-1998 Administrative Assistant / Receptionist Synergistic Technologies Inc., Canonsburg, PA

Assisted the president with administrative duties, corporate communications and appointment setting.

Daily tracking of 20 traveling employees, including arrangement of international and domestic travel itineraries.

Developed databases, spreadsheets and forms to implement organization for efficiency and effectiveness.

Design, print production, assembling and distribution of marketing materials, brochures, project sheets, reports, proposals, postcards, presentations and other printed media.

Purchasing and inventory of office supplies and equipment for all employees.

Greeted clients, answered multiple phone lines, and all other general clerical duties.

1991-1996 Desktop Publisher / Customer Service Representative Quality Quick Printing, Washington, PA

Reorganization of the desktop publishing department and the training of other employees.

Tracking project time sheets and evaluating them for profit and loss in the department.

Developed a new pricing system for desktop design.

Selection and research of equipment and software programs along with learning new trends in the industry.

Computer set-up and troubleshooting.

Mail list management and data entry.

Managed production of printed materials from customer concept to completion. Including; cost estimating, production time, design & layout.

Customer service and front counter sales.

Created a new job filing system and implemented its use.

Continuing Education:

2013-Present Designer Cookies I, II & III

Butter Cream Creations I, II & III Broward Community Schools, Fort Lauderdale, FL

2013 Bread Baking

Basic Cake Baking and Decorating McFatter Technical College, Davie, FL

2005 Microsoft MCP Certification New Horizons, Fort Lauderdale, FL

2000 Microcomputers Westmoreland County Community College, Rostraver, PA

1995 Mac Academy Boston, MA

1994 Photoshop 2.5 Cappy and Company, Pittsburgh, PA

1993 Dale Carnegie Course Washington, PA

1991-1995 Numerous Accredited Seminars

Attended several one day seminars including titles such as: Supervisory Skills for Women, Customer Service, Time Management, Introduction to DOS, Business Grammar, The Mac Operating System, The Grammar Game, and Interpersonal Skills.

Education: 1990 Bentworth Senior High School Honor Graduate Bentleyville, PA

Software: Adobe Creative Suite, Microsoft Office Suite, DNN, ZenDesk, Tracent websites

References: Available upon request.

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